Paul Miller BMW

Just left the dealer after walking around for 10 minutes and sitting in several cars shopping for my wife and I, and not once beyond the greeting desk was I offered assistance nor did anyone say hi or make and sitting in several cars shopping for my wife and I, and not once beyond the greeting desk was I offered assistance nor did anyone say hi or make eye contact with me until I stopped a sales person and asked for assistance. He then directed me to the front desk to ask for assistance. Salesmen seemed too busy talking to eachother or on their phones texting to speak with me or even give a simple "I or someone will be right with you in a few minutes" or "let me grab someone for you". Maybe if I wore a suit or was older someone would've greeted me or offered assistance, not sure. More

Horrible experience. David and the sales manager literally gave us the worst possible deal and customer service. The customer service is also terrible.go somewhere else a David and the sales manager literally gave us the worst possible deal and customer service. The customer service is also terrible.go somewhere else anywhere else More

After having what I thought was such a terrific car buying experience, I now have to pay the remaining three lease payments on my Mini Cooper. One of the reasons I went to BMW was because they were the buying experience, I now have to pay the remaining three lease payments on my Mini Cooper. One of the reasons I went to BMW was because they were the only ones who could buy out the lease. It was the first question I asked when I sat down with Jay and he said sure no problem. I kept getting notices from Mini that the balance is due and I kept being told we’ll look into it. I finally spoke to a manager today who said it was never in writing that they would finish the lease payments. I told them if I knew you wouldn’t finish off the lease payments I would have waited until July to buy a new car when my lease was up. The manager said it was “miscommunication” and he apologized. The apology for lying to me is not going to pay the remaining lease payments. Be careful and make sure everything is in writing so there are no “miscommunications” that will cost you over $1,000 while paying for your new car at the same time. More

Stay away try to buy new M4 I agree to pay sticker price but that wasn’t enough for them they want $5000 for paint protection what a scam. but that wasn’t enough for them they want $5000 for paint protection what a scam. More

First class dealership everyone was easy to work with. Pleasurable experience doing business with you guys. I would definitely recommend Paul Miller BMW to a friend. Pleasurable experience doing business with you guys. I would definitely recommend Paul Miller BMW to a friend. More

This dealership was professionally good they were courteous and answered all my concerns in a timely manner I would recommend them to my family and friends courteous and answered all my concerns in a timely manner I would recommend them to my family and friends More

Great service. Great customer care, very knowledgeable service department and a shout out to Ken. Ken and the staff is on top of their game when it comes to your c Great customer care, very knowledgeable service department and a shout out to Ken. Ken and the staff is on top of their game when it comes to your car. Dropped off early morning after an easy appointment set up online. Promised by late afternoon and car was done earlier. Received video of my car, received report and invoice via email, and received a complementary car wash. Very professional staff, clean drop off, waiting area, excellent overall experience. More

I went to the Paul Miller location because this location performed the oil change service for my vehicle since owning the car. My oil change was due and my car had the engine light illuminated. The oil ch performed the oil change service for my vehicle since owning the car. My oil change was due and my car had the engine light illuminated. The oil change was completed. After diagnosing the engine light I was given a price quote for the repair plus the diagnostic charge. After agreeing to the initial price quote for and leaving my car in their hands to be repaired the price went up and up from that point onward. My price for repair tripled. Suddenly when one part was changed another had to replaced to properly fit the initial part being repaired I’m told. They sent me a video saying they’ll need to also replace a previously repaired - OEM - part because it didn’t fit the part their mechanic is currently repairing. Once I was informed with this information I realized I left my car in the wrong hands. When the car was diagnosed I should’ve been given one complete price quote for all parts necessary for the repair. I feel the service mgr. intentionally misinformed me because I may have walked away before they started the repair. And here’s the kicker. When the repair was completed my engine light was still illuminated. I definitely feel this dealership took full advantage of a woman expecting transparency and honesty for her car needs. I believe Paul Millers car service techs are inexperienced or in on the price tripling. The service department didn’t meet full expectations therefore compromising customer retention. My BMW is nine years old. My car passed NJ State inspection since ownership. I maintain my car with that in mind. Thanks to Paul Miller it looks like that will not happen this time. I took the time to write this review in hopes it’ll help someone make a better choice than I did when it’s time to repair your BMW. More

Sales Advisor Jay was friendly from the start, no hassles, never felt pressured. The day I had to pick up my car they made it such a painless transaction. I couldn’t be happier with my decision to wo hassles, never felt pressured. The day I had to pick up my car they made it such a painless transaction. I couldn’t be happier with my decision to work with Paul Miller. More

Bob ou service advisor was the most professional advisor I’ve met. I’ve worked with several over the years and he was the most honest and knowledgeable of all. I highly recommend Bob Smith at Paul Miller if I’ve met. I’ve worked with several over the years and he was the most honest and knowledgeable of all. I highly recommend Bob Smith at Paul Miller if you can use their services. More