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Pat Lobb Toyota of McKinney - Service Center

McKinney, TX

4.9
1,472 Reviews

1,472 Reviews of Pat Lobb Toyota of McKinney - Service Center

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July 27, 2021

I’m very pleased with Cannon in the service dept. Quick and efficient. Nice waiting area. The shredded ice was nice on a hot day. More

by Glendafrancis1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannon Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Pat Lobb Toyota of McKinney responded

Thank you for your business and this review. We're happy to hear Cannon and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Arik Florczak Service Director

July 23, 2021

Everyone is so nice and Robert was great to work with. I have a dealership that is much closer but ALWAYS make the drive to Mckinney. More

by Emily Smith
Recommend Dealer
Yes
Employees Worked With
Robert McMillan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Pat Lobb Toyota of McKinney responded

Thank you so much for your excellent review, Emily! We are so glad that Robert had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Pat Lobb Toyota of McKinney. Please don't hesitate to reach out if you need anything else. Arik Florczak Service Director

July 23, 2021

Best service department & customer waiting area in North Texas. I’ve owned Ford, Chevy, and Toyota vehicles for several years and Lobb/McKinney wins for service! More

by John Rock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannon Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Pat Lobb Toyota of McKinney responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Arik Florczak Service Director

July 17, 2021

Toyota of McKinney Tx is very professional and a friendly service team !!!! I’ve been going there since I’ve got my 2018 Toyota Corolla I’m always in and out quickly! My schedule time is my time!!! They al More

by dominiquejohnson0409
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert McMillan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2021 -

Pat Lobb Toyota of McKinney responded

Thank you, Dominique! Quality customer service is always our number one priority, and we're happy to hear that Robert met your expectations. Thank you for choosing Pat Lobb Toyota of McKinney. We look forward to having you as one of our valued customers for many more years to come! Arik Florczak Service Director

July 16, 2021

I own my own business, and all I can say is if I were you, I would immediately get rid of this employee. David Jurs has the lowest rating on your site for a reason, he is not only terrible at his job, bu More

by chad01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Jurs
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Pat Lobb Toyota of McKinney responded

Chad, thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Arik Florczak Service Director 214-544-8696 socialmedia@toyotaofmckinney.com

July 15, 2021

Highly recommend!! He was so helpful, very focused on just me and my family, easy to work with, and didn’t make us feel like just another customer! Steven is amazing More

by Allymarshall02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Boyd
Jul 16, 2021 -

Pat Lobb Toyota of McKinney responded

Thank you, Ally! It's great to hear Steven provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Arik Florczak Service Director

July 12, 2021

Excellent customer service, service advisor kept me up to date. Service was quick, no issues with reservation. Highly recommend Cannon Campbell. Would recommend to others. More

by hw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannon Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Casper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Pat Lobb Toyota of McKinney responded

It's great to hear that Cannon was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Pat Lobb Toyota of McKinney! Arik Florczak Service Director

July 12, 2021

Went beyond to diagnose the problem with my car. I'd give them a 10 if they'd put the seat back the way they found it. More

by johnstem
Recommend Dealer
Yes
Employees Worked With
John Nevarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Bacon
Jul 12, 2021 -

Pat Lobb Toyota of McKinney responded

Thank you, John, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Arik Florczak Service Director

July 12, 2021

Pat Lobb Toyota is the best Toyota dealership in the metroplex. I went to another Toyota dealership south of McKinney and my service experience in my opinion was horrible. I will never buy another vehic More

by Robbie-rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannon Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Pat Lobb Toyota of McKinney responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Arik Florczak Service Director

Jul 13, 2021 -

Robbie-rich responded

I would also like for you that know that Cannon is the best service advisor ever. I’m a little ole lady and he has helped me learn different functions of my RAV4. I travel alone so I always go see him before my annual trip to Branson and he checks me out before I hit the road. Thanks Cannon for always being there for me. You are so appreciated.

July 10, 2021

Showed up on time for my appointment. Service was done with in the time promised. Barely could enjoy my coffee it was so quick. Thank you Pat Lobb Toyota. More

by Barkat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Easy Newsome
Jul 12, 2021 -

Pat Lobb Toyota of McKinney responded

We appreciate your business! We are happy to hear that service was done when promised. Our team looks forward to serving you again soon! Arik Florczak Service Director

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