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Pat Lobb Toyota of McKinney - Service Center

McKinney, TX

4.9
1,472 Reviews

1,472 Reviews of Pat Lobb Toyota of McKinney - Service Center

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September 09, 2021

We have bought our last five vehicles from Pat Lobb and have always been treated courteously . The service we have received has been efficient and thorough. More

by Elainelee0552
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Easy Newsome
Sep 09, 2021 -

Pat Lobb Toyota of McKinney responded

Elaine, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Arik Florczak Service Director

September 07, 2021

Service experience was great, explained in detail the service and answered questions. Oil change was in the time given. I appreciate able to use coupon More

by Kdean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Camron Galaviz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cannon Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2021 -

Pat Lobb Toyota of McKinney responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Arik Florczak Service Director

September 03, 2021

Clean, well organized and people were very friendly. Interactions were professional and helpful and my situation was handled well. Best experience I’ve had in a dealership in a very long time. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Easy Newsome
Sep 03, 2021 -

Pat Lobb Toyota of McKinney responded

Thank you, John! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Pat Lobb Toyota of McKinney. We look forward to having you as one of our valued customers for many more years to come! Arik Florczak Service Director

September 02, 2021

I appreciated Robert McMillan from the service department. We had an issue with our vehicle that we had checked out and per the initial check it was not covered under our certified warranty. He ca More

by Josh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert McMillan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Pat Lobb Toyota of McKinney responded

Thank you, Josh! We appreciate your kind words for Robert in our service department. Thank you for choosing Pat Lobb Toyota of McKinney. Arik Florczak Service Director

September 02, 2021

They keep their word. Their service Dept reached out to me when I had a problem and made it right. Can’t say how impressed I am with the Service department and with the whole operation. I drive out of my w More

by haroldschwartz
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Jurs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Pat Lobb Toyota of McKinney responded

Thank you for the 5 star review, Harold! We are so glad that David could help. Please don't hesitate to reach out if you need anything else. Arik Florczak Service Director

August 31, 2021

My Service Advisor Cannon was outstanding as usual. My truck was serviced quite fast but thoroughly checked out per my initial rquest and Cannon informed me of all work completed and work that was not req More

by VFranch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannon Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Pat Lobb Toyota of McKinney responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Arik Florczak Service Director

August 28, 2021

We were greeted almost immediately upon stopping in the service area. Very courtesy/polite. Our vehicle was ready as promised. Thank you Pat Lobb service. More

by Bourlandb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kawa Yahia
Aug 29, 2021 -

Pat Lobb Toyota of McKinney responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Arik Florczak Service Director

August 26, 2021

Great experience in the service dept. I was greeted on the drive and Easy quickly took care of me. East kept in touch with me throughout the day. When it was ready I was checked out with the friendly cash More

by Bgaranflo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Easy Newsome
Aug 27, 2021 -

Pat Lobb Toyota of McKinney responded

Thank you for the kind words for our service team! We appreciate your business and look forward to serving you again soon! Arik Florczak Service Director

August 26, 2021

Service was excellent from the person who to my call and was so knowledgeable . Once I arrived they checked my tires immediately to check out it was great! J. Casper is a great service advisor and why I’m u More

by Susanschafer21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Casper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Pat Lobb Toyota of McKinney responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Joel and our team, and we look forward to working with you again. Arik Florczak Service Director

August 26, 2021

Set up a scheduled oil change. No issues. Nice waiting area ! More

by James B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agrin Neani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Pat Lobb Toyota of McKinney responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Pat Lobb Toyota of McKinney! Arik Florczak Service Director

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