Pat Lobb Toyota of McKinney

Very efficient and friendly, explained services and cost, a great experience getting basic service taken care of. Coffee and drinks available while you wait and easy to set up an appointment. a great experience getting basic service taken care of. Coffee and drinks available while you wait and easy to set up an appointment. More

Went to Pat Lobbs Toyota of McKinney on 1/20 because I had a nail in my tire. I have tire protection and I thought it would be an easy process but I was wrong. I was helped by a service advisor named Cart had a nail in my tire. I have tire protection and I thought it would be an easy process but I was wrong. I was helped by a service advisor named Carter CashDollar. Carted told me that it would take an hour and half because they were busy. Two hours go by and Carter proceeds to tell me that it will be another hour and a half. I asked Carter if he could tell me if my tires were ln stock. He proceeds to tell me that toyota does not carry the same tires that my 2025 Toyota Hybrid uses. (Mind you this is a brand NEW car that I’ve had for a little over a month and bought from Toyota) how does Toyota not have the tires. Carter said he would need to order a tire that was a different brand and that it would not get there until 1/21 at 1:30 and that I would have to pay $2 since I had tire protection. Later that evening I sent Carter a text and told him I would be picking up my car and getting my tire fixed else where. Carter tells me that the nail was too close to the edge of the tire and it couldn’t be patched up. I decided to let them order the tire and he tells me that I will have to pay $29 instead of $2. On 1/20 when I am on my way to pick up the car, Carter calls and say my car is ready and that it will now be $99 because the $29 was pre taxed? I told Carter that is not what he had said before and that I would need to discuss that once I’d get there since I was already on my way. When I got there Carter and the service manager were no where to be found and somehow my bill was magically reduced to $25. They are just trying to make money off people. Will not be coming back to this location, worst service ever. More

Man it was great Service! In and out super fast! The staff is always Excellent and aggregated with a smile! Thanks In and out super fast! The staff is always Excellent and aggregated with a smile! Thanks More

I enjoyed working with Mr. Klein. He did his best to find the car I wanted. And was good communicating everything in a timely manner. He has excellent customer service! Klein. He did his best to find the car I wanted. And was good communicating everything in a timely manner. He has excellent customer service! More

Had a great experience with Duane! Was a very simple process for purchasing a new car. Was a very simple process for purchasing a new car. More

Bought multiple cars here and will continue to do so. I always go to Rodney who is the most helpful salesman I gave encountered. His attention to the customer and their wants and needs is great and he ta I always go to Rodney who is the most helpful salesman I gave encountered. His attention to the customer and their wants and needs is great and he takes away the stress and pressure of the car buying process More

JD was amazing. His customer service is top notch. Will definitely recommend family and friends to come visit this location. His customer service is top notch. Will definitely recommend family and friends to come visit this location. More

Man this was quick! 40 minutes and oil changed and tires rotated! Everyone was super nice and I was greeted with a smile which you don’t get just anywhere anymore. Gre 40 minutes and oil changed and tires rotated! Everyone was super nice and I was greeted with a smile which you don’t get just anywhere anymore. Great dealership More

Service was good. They didn't have a long wait. No problems early in the day. They didn't have a long wait. No problems early in the day. More

Camron in sales and Ken Clark in finance are great - highly recommend both! I purchased a RAV4 and had such a great experience that I took my parents there and they are also about to purchase a RAV4 wit highly recommend both! I purchased a RAV4 and had such a great experience that I took my parents there and they are also about to purchase a RAV4 with these guys. More