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Palmer Dodge Chrysler Jeep Ram - Service Center

Roswell, GA

4.5
4,183 Reviews

4,183 Reviews of Palmer Dodge Chrysler Jeep Ram - Service Center

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December 01, 2024

Kimberly in service is the only one who seems to care about helping me with my car. I could not me more upset about buying this Wagoneer from Palmer Dodge. I have had nothing but issues with the car ev More

by Josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jody Cruce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Again, Kimberly was the only one that seems to care about getting my car fixed.
Dec 03, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Josh, we’re truly sorry to hear about your experience with your Wagoneer. It’s disappointing to know you’ve faced ongoing issues. We appreciate your feedback and will work to improve our service. Thank you for highlighting Kimberly’s efforts; we’ll ensure your concerns are addressed. Sincerely, David Keller, Service Manager, service@palmerdcj.com

December 01, 2024

Could not be more upset with the service center. I wish I would have never bought this Wagoneer from Palmer Dodge. I have had nothing but issues with the car and would get rid of it if it was not More

by JOSH.CANTRELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jody Cruce
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Keller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hooper
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Josh, we're truly sorry to hear about your experience. Your frustration is completely understandable, and we appreciate your feedback. We strive for better service and will work to address your concerns. Thank you for bringing this to our attention; we’re committed to improving. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com

November 28, 2024

Very disappointing experience. Apparently service advisor dont know how to her job or dont want to. Never picked my call or never gave any proper update. Her attitude was like I wa More

by ANANTHU.PATTERIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Keller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kimberly
Dec 03, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Ananthu, we're genuinely sorry to hear about your experience. This isn’t the level of service we aim to provide. Your feedback is crucial, and we're addressing these issues with our team to ensure improvements. Thank you for bringing this to our attention, and we hope to do better in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com

Dec 03, 2024 -

ANANTHU.PATTERIL responded

I dont know if you remember or not, I did bring it your attention and followed up. For me it seems like you guys just dont care!!!

November 23, 2024

Very good service nice talk customer service and you staff is very good and all people is good More

by rvharkhani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you so much for your review! We really appreciate your feedback!

November 22, 2024

Very professional about how they handle business and are always honest about and fair when it comes to pricing More

by r.deering
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks for the fantastic review, r.deering! We're thrilled to hear you appreciate our professionalism and transparency. Your support means a lot to us, and we look forward to continuing to provide you with the best service possible!

November 22, 2024

Great job and very attentive to assist. I was able to get in and out in record time. More

by steven.silva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks for the awesome feedback, Steven! We're thrilled to hear you had a quick and attentive experience. Our team works hard to ensure efficient service, and your recognition means a lot to us. Looking forward to seeing you again soon!

November 22, 2024

Great job like always. Luis was very helpful and professional . He arranged Uber for me to get back home and back to pick up my car. More

by ivansaab93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Nov 25, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks for the fantastic feedback! We're thrilled to hear Luis provided such great service and made your experience seamless. We appreciate your support and look forward to serving you again!

November 22, 2024

Service was excellent and quick. My advisor was took time to explain everything to me. More

by jeffb1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks for the great feedback, Jeff! We're thrilled to hear you had an excellent experience and that your advisor took the time to explain everything. Your satisfaction means a lot to us!

November 18, 2024

Good communication and fast. I was happy with the service. It was very easy to communicate. More

by danielledollinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you! We strive for clear communication and quick service, so it’s fantastic to know we hit the mark. Your satisfaction means a lot to us!

November 18, 2024

The communication was easy and clear. The process was fast. I was happy with my service. More

by danielledollinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks for the fantastic feedback! Looking forward to serving you again next time!

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