Palmer Dodge Chrysler Jeep Ram - Service Center

Good service. They handled my truck with care made sure it was secured by coving the broken window until it was repaired. Would highly recommend their service te They handled my truck with care made sure it was secured by coving the broken window until it was repaired. Would highly recommend their service team. More

Always terrible wait time for basic service. I sat for 3 hours after my appointment waiting for an oil change. I walked to the back to see my vehicle ready to go but no one notified me as I sat I sat for 3 hours after my appointment waiting for an oil change. I walked to the back to see my vehicle ready to go but no one notified me as I sat in the waiting area for 3 hours. I will never return to dealership to purchase a car. More

I took my wrangler in for the 19a clutch recall. Either the clutch was defective or improperly installed. Now my jeep grinds into gear, the clutch pedal vibrates very loudly, and the gear shift vibr Either the clutch was defective or improperly installed. Now my jeep grinds into gear, the clutch pedal vibrates very loudly, and the gear shift vibrates. The shop refused to acknowledge anything was wrong. I would never take a vehicle here again. More

The dealership is very busy, remind me of a good resurant, of good help and vehicles. resurant, of good help and vehicles. More

Excellent experience and service. The diagnosis was spot on with my steering / suspension issues, and the tech who worked on the repair did an excellent job. The service advisor was i The diagnosis was spot on with my steering / suspension issues, and the tech who worked on the repair did an excellent job. The service advisor was incredibly helpful and proactively communicated with me throughout the whole process. This is the only place I will take my vehicles to for major service in the future. More

Top notch service from a top notch dealership. They were quick with servicing my vehicle and did a great job They were quick with servicing my vehicle and did a great job More

Service is always friendly and efficient. Staff treats customers with professionalism and sensitivity. They also do a great job of keeping customers aware of their vehicle’s status. Staff treats customers with professionalism and sensitivity. They also do a great job of keeping customers aware of their vehicle’s status. More

They always provide personal, fast, and thorough service! We bring our vehicle here all the way from Florida. We bring our vehicle here all the way from Florida. More

Always fast, friendly, and well done. Palmer has completely erased any old perception of dealership maintenance and is now my only go to for anything to do with our family's Jeeps. Palmer has completely erased any old perception of dealership maintenance and is now my only go to for anything to do with our family's Jeeps. More

I bought my car from Jody at Palmer Dodge 20 years ago, and have always had my service done here....never any complaints. You guys are the best!! Oil change service (Wednesday) by Eddie was fine this ti and have always had my service done here....never any complaints. You guys are the best!! Oil change service (Wednesday) by Eddie was fine this time, it always is with Eddie!! The only issue was the service tech (Hiram) entered the wrong mileage on my receipt. When I called him back Thursday, he said the system wouldn't allow him to change it. He said only the manager Dave Keller could modify it. I tried Thursday to reach Dave by phone, but no answer, so left a voice mail. No reply back on Friday. Tried calling again late Friday, but this time his phone kept ringing but would not allow voice mail entry. I also sent an email to Dave late Friday. After waiting until Tuesday of the next week and still no replies from Dave, I emailed again. I also called again on Tuesday afternoon, but the receptionist said he couldn't be located. So I asked her to leave a handwritten post it note on his desk. Dave finally called me back late Tuesday afternoon, around 5 pm. He told me he found the reciept and said he would send to me with the correct recorded mileage. And he did so very quickly, but the receipt only had some wording indicating an oil change was made, but all the other rows and columns were zeroed out....very weird looking receipt. I met Dave in the past, and I know he's worked there a long time. I remember him being a nice guy and a helpful person. When he eventually called me on Tuesday, he was very polite and professional and very quickly resolved the issue (or at least somewhat, given the reciept was somewhat weird with missing info). Not really sure why it took almost a week to hear back from him to help with this simple receipt mistake. Maybe he was just very busy at this particular time, or maybe the voice mail or email system was having some synchronizing or delivery issues. Despite the above problems, I'll continue bringing my car to Palmer for service. Overall a great service center, with very nice folks working there. More