Palmer Dodge Chrysler Jeep Ram

Where do I start? I purchased my Beloved Jeep from Palmer Dodge Jeep in Roswell, GA in May of 2020. The Sales staff (Thomas Jackson) was great, and the overall service I purchased my Beloved Jeep from Palmer Dodge Jeep in Roswell, GA in May of 2020. The Sales staff (Thomas Jackson) was great, and the overall service was great during that purchase experience. Since the time of my purchase, I have taken my Jeep to be serviced by Palmer for every Oil change, Lube, and all other maintenance. On June 25th, 2022, I had a major Drive Train issue with my Four-Wheel Drive shaft which malfunctioned and completely destroyed my Transfer Case while I was driving at 80 MPH on the Highway. The event was extremely scary and highly unusual for any vehicle, particular a jeep. I had my vehicle towed to Palmer that day, they gave me a Nice 2022 Jeep Low Miles Loaner for the entire duration of the time my vehicle was under repair. In May of 2020, I had purchased the Drive Train Warranty that was highly recommended by Thomas and the sales Manager. You never really know if you will need that warranty until you need that warranty. Kim K., my Case manager for Palmer Service Dept, was truly the Best!, she handled everything from the start, she kept me in the loop throughout every step of the process with parts ordered, parts cost, parts delivery, installation, to completion. David K, the Service Manger did an excellent job explaining my Warranty and all that was covered. I am truly glad I made that Purchase of the Warranty. From David K., Kim K, and Jim the Technician that fixed my 2015 Jeep Wrangler, the service at Palmer Dodge was Fantastic and I highly recommend them for the Purchase of the Vehicle, Service and Repair, and just overall customer service satisfaction. My experience with Palmer Dodge and dealing with a major car repair and a potential huge car repair bill if the warranty was not in place, was stressful but was completely catered to by the excellent customer service from the entire staff. Thank you, Palmer Dodge, you just earned a customer for life. Mark M. More

They have the most professional staff. The location is very clean and the snacks are delicious. The location is very clean and the snacks are delicious. More

I had a pleasant experience with my recent service. Everything was as expected from the advisor to picking up. Everything was as expected from the advisor to picking up. More

I loved the computer signing of paperwork and the delivery to my home... top notch service!! delivery to my home... top notch service!! More

Luis hpwd me restore bluetooth in about 7 minutes and I had been trying for 2 weeks!! He is a genius and very very pleasant. When I walked in he immediately walked up to me despite there being a line and t had been trying for 2 weeks!! He is a genius and very very pleasant. When I walked in he immediately walked up to me despite there being a line and took me straight outside to my car! ! I am 80 years old and handicapped with a cane and I cant tell you how much not having to struggle around to get things done means to me! I will never buy another car any place but Palmer and will recommend Palmer to every one I know!! Thanks Luis and all the other pleasant people around that morning!! Carole Pool More

Friendly and responsive staff, highly recommended Thomas, as he listened to my needs and made several recommendations. as he listened to my needs and made several recommendations. More

Always a pleasure going to Palmer dodges service department and dealing with the great team they have there department and dealing with the great team they have there More

Kory was awesome. Actually the whole team was great. Great experience and would buy again Actually the whole team was great. Great experience and would buy again More

Always have a good experience with this dealership and Luis goes above and beyond to help me out! Luis goes above and beyond to help me out! More

Fantastic — and TRUSTWORTHY — service. Kimberly and Peyton are great. They treated my 18 yr old son really well when he came in and answered his questions in a straightforward manner and Kimberly and Peyton are great. They treated my 18 yr old son really well when he came in and answered his questions in a straightforward manner and did not try to upsell him. Much appreciated. They have our business as long as we own this Jeep! More