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Palmer Dodge Chrysler Jeep Ram

Roswell, GA

4.6
7,386 Reviews
Palmer Dodge Chrysler Jeep Ram has been in business for over 19 years. We recently acquired the Chrysler Jeep franchise and can now fully service all your Chrysler brand needs. We are a family owned business that operates out of one store in Roswell, Ga. We pride ourselves on outstanding customer service. We are one of the top sellers of Vipers and other SRT vehicles in the country and are well versed in all makes and models. Thank you for taking your time to read about us and hope that we can better serve you.
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11460 Alpharetta Hwy

Roswell, GA

30076

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Showing 7,386 reviews

August 19, 2024

After buying the car, I noticed some skirt xxxx near both real wheels and contacted the dealership. They will not take or return my calls in regards to this. Not a stand up dealer. More

by JesseRhett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Willem Cashman
Aug 21, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We're sorry to hear about your experience. We take feedback seriously and want to address your concerns. Please contact us directly so we can assist you further. Thank you for bringing this to our attention. Sincerely, Dustin Perry, Sales Manager, dustin@palmerdcj.com

August 17, 2024

Ryan in parts is always awesome to deal with. Kimberly in service provides awesome customer service. I will always take my vehicles to Palmer and recommend to family and friends More

by C.R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Cruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for the kind words! We're thrilled to hear about your positive experiences with Ryan and Kimberly. We truly appreciate your recommendation and look forward to serving you, your family, and friends in the future. Thank you for choosing Palmer!

August 16, 2024

Great experience. Zero complaints. Very helpful and professional. Dustin and Lee helped me find what i was looking for and did a great job. More

by griffin.durden100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Griffin, thank you for the glowing review! We're thrilled to hear that Dustin and Lee were able to assist you in finding exactly what you needed. We appreciate your kind words and look forward to serving you again in the future.

August 16, 2024

Will was great to deal with and the fees were fair. Everyone was very nice to deal with and responsive. More

by chrisherdz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Willem Cashman
Aug 20, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Chris, thank you so much for the positive feedback! We're glad to hear that you had a great experience with Will and found our fees fair. Providing excellent service and being responsive to our customers is always our top priority. We appreciate your support!

August 15, 2024

I love Sarah! She is an example of excellent customer service! My only disappointment was that my vehicle was not looked at for 5 days and it was there a total of More

by laurieamyers1
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah
Aug 16, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Laurie, thank you for sharing your feedback with us. We're glad to hear that you had a positive experience with Sarah's customer service. We apologize for the extended wait time for your vehicle, and we appreciate your understanding. We hope to provide a more efficient service next time.

August 15, 2024

Rich is always professional, courteous and knowledgeable. The work is always on time and done very well. Great experience. More

by wbhausman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich
Aug 16, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We appreciate your kind words about Rich! We're thrilled to hear that you had a great experience and that the work was completed to your satisfaction. Thank you for taking the time to share your feedback with us!

August 15, 2024

Took my charger up there for an oil change and tire rotation. Service took about two hours which was fine. When I went to pick up my charger I was told the computer was done so I was just given a paper More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
Aug 16, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We're truly sorry to hear about your experience at our service center. This is not the level of service we strive to provide. We would like to make things right and address your concerns. Please reach out to us directly so we can further discuss this matter. Sincerely, David Keller, Service Manager, service@palmerdcj.com

August 15, 2024

Great experience! Lee and Chris know what customer service start to finish, very knowledgeable we did not feel rushed or pressured More

by PDUFRANE72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for sharing your experience with Lee and Chris! We're thrilled to hear that you received excellent customer service and felt comfortable throughout the process. We appreciate your feedback and hope to see you again soon!

August 15, 2024

Service rep was very professional. He worked me in for an oil change even though I had made a mistake making the appointment. In and out in about an hour. I would give this service dep More

by thayes12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hiram
Aug 16, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for sharing your positive experience with us! We're thrilled to hear that our service rep was able to accommodate you and provide a professional experience. We appreciate your kind words and look forward to serving you again in the future.

August 15, 2024

The service department did a great job. Sarah was excellent and helped me get back on the road quickly. More

by EBAKKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah
Aug 16, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi there, we're thrilled to hear about your positive experience with our service department, especially with Sarah. We appreciate your kind words and are glad we could get you back on the road quickly. Thank you for choosing us!

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