Palmer Dodge Chrysler Jeep Ram

I was very happy with the service at the Jeep Dodge Ram dealership! Kim, the customer service provider, was incredibly easy to work with and went above and beyond to ensure my warranty was applied before I dealership! Kim, the customer service provider, was incredibly easy to work with and went above and beyond to ensure my warranty was applied before I had to pay out of pocket. The whole process was quick, and I was in and out within a few days. They even put me in a rental Jeep that was very similar to mine, making the adjustment smooth and easy. Great service all around! More

I went to the dealer to get oil change and service for the message displayed "front parking sensor needs service" done and my truck was with the dealer for 2 and a half days. Poor communication: They the message displayed "front parking sensor needs service" done and my truck was with the dealer for 2 and a half days. Poor communication: They do not communicate and let you know the status - you must call and most of the time after a long wait it goes to voice mail and no one responses to the voice mail. When I was lucky to get the technician, I was told that they called and left a voice mail which is a lie as there is no missed call in the call log or a voice mail. Poor service: 1. After the oil change, even a novice knows that the vehicle dashboard "oil change" indicator should be reset, but in my case, it was not, and I had to reset it myself. 2. To diagnose the "parking sensor service required", I was told by the technician that they had to remove the front bumper and a panel to get to the parking sensor, which is incorrect. The technician is either incompetent or dishonest, as I could pry open the fog light bezel to access the sensor in minutes. 3. The technician also removed the engine splash guard in the “wheel well” (probably to access the sensor) but did not put it back properly. It was rubbing with the wheel and missing 2 screws that held it in place. Predatory charges: 1. While the wire was stripped (not sure how it happened with a new truck), the senor was not bad. I was quoted approx. $1000 ($700 plus for parts) to get a sensor with the harness replaced and when I checked Mopar site, the sensor cost was about $42. 2. I was charged $200 to diagnose which sensor was bad and while they said one sensor was bad, the are no sensors that are bad. I reconnected the wires and the issue is resolved that took about 30 minutes and $0 as the sensor was not bad. More

Great experience from start to finish. Dealership got me the price I needed and made the pick up easy. Everyone I've interacted with were friendly and helpful. I would visit Palmer first w Dealership got me the price I needed and made the pick up easy. Everyone I've interacted with were friendly and helpful. I would visit Palmer first when looking for a new vehicle. More

Excellent experience! Mike, Lee, & Chris were awesome! This is my first Jeep, they all made sure I was comfortable with the purchase. Lee even physically showed me how t Mike, Lee, & Chris were awesome! This is my first Jeep, they all made sure I was comfortable with the purchase. Lee even physically showed me how to remove the top & windows. Super helpful! More

Tony, Cole and Chris were wonderful in helping me purchase my car. They wanted to make sure I was completely satisfied and were very courteous throught the whole process. purchase my car. They wanted to make sure I was completely satisfied and were very courteous throught the whole process. More

Great customer service from Sarah. Will be back for other service work in the future. Will be back for other service work in the future. More

We had a great experience with Palmer Dodge. Everyone was courteous and helpful. There was no pushiness and we were able to get exactly what we wanted. Our sales rep Willem was very helpful and Everyone was courteous and helpful. There was no pushiness and we were able to get exactly what we wanted. Our sales rep Willem was very helpful and knowledgeable. More

Good service and quick replies from Rich but no courtesy vehicles available which was very inconvenient vehicles available which was very inconvenient More

Long wait ( 3 plus hours) but pleasant waiting room and staff. We love our jeeps. staff. We love our jeeps. More

Excellent experience from everyone there! !!! We was treated extremely well and we are coming back. !!! We was treated extremely well and we are coming back. More