Palmer Dodge Chrysler Jeep Ram

The only reason I rated speed of service average was due to the extended warranty provider Car Shield dragging their feet in providing coverage approval for repairs. Hiram did his best to get Car Shield to to the extended warranty provider Car Shield dragging their feet in providing coverage approval for repairs. Hiram did his best to get Car Shield to move the approval process forward and got the out-of-pocket repair cost coverage to come in substantially under the estimated cost. He will definitely be my go-to for future warranty service work. More

Tanner and Casey went above and beyond to make me feel comfortable with the purchase. comfortable with the purchase. More

I always take my jeep to get its service done to this dealership because it makes me feel secure they are taking the proper care for my care. My service guys is Hiram man’s he is the best. He always avai dealership because it makes me feel secure they are taking the proper care for my care. My service guys is Hiram man’s he is the best. He always available for me anytime time I need to ask or call him for anything and very kind too. Ive be er an issue with my car after they take care of it. More

Good overall experience with good customer service and thorough communication with no issues. Would recommend thorough communication with no issues. Would recommend More

Excellent service and price, The process was so fast, and they found the best financing for me; I’m very happy to have bought from there. Thank you. they found the best financing for me; I’m very happy to have bought from there. Thank you. More

Palmer DCJR is excellent. Great work and my service advisor Luis is the best! One of the better dealership experiences. Great work and my service advisor Luis is the best! One of the better dealership experiences. More

Rich Kinsey was the best! He took great care of my Jeep Wrangler. He answered all of my questions and concerns. He took great care of my Jeep Wrangler. He answered all of my questions and concerns. More

Love the new service center! A much needed improvement. Palmer has always been excellent communicating with me while my Ram is being serviced. My Service Advisor, Kimberly, is A much needed improvement. Palmer has always been excellent communicating with me while my Ram is being serviced. My Service Advisor, Kimberly, is excellent. Very professional and always makes me feel welcome. More

I took my Ram 1500 to Palmer Dodge for some warranty/recall work, a burnt-out tail light, and to get a key cut and programmed. They failed all the way around and kept my vehicle for over a week warranty/recall work, a burnt-out tail light, and to get a key cut and programmed. They failed all the way around and kept my vehicle for over a week. They were able to cut and program the key, and charge me $144 for it, even though I supplied my own key and key fob. When I inquired about the price, the service advisor advised that they charge miscellaneous shop fees, and could not explain. Over a week later, of me calling everyday, they say that the vehicle is ready for pickup. I schedule an uber, I get to the dealership, I get charged 144 for the key, and I'm told the parks needed for the recall work aren't in, that they would be in soon, and she would call when they arrive. I asked if they at least fix the tail light bulb, and she said no they were going to get all that at one time. I then went to an auto parts store, and changed the tail light myself in about 5 minutes. I then called troncalli Chrysler Dodge told him about the recall / warranty work needed, and they said they would send a technician out to my home in 2 days. They did just that, they sent a technician to my house, and he made the repair in about 2 hours in my driveway. Troncalli for the win, Palmer Dodge for the loss, and I mean they blew it. I've already left a review in google, as well as the general manager of plumber dodge, and it seems nobody really cares. That's apparent in the lack of quality service, or customer support. More