Ourisman Chevrolet Buick GMC of Alexandria

I purchased a new car from Mr. Albi Sadikaj Aug. 2017. Mr. Sadikaj provided excellent customer service. He was very helpful in making the right decision in getting the perfect car I was looking for. I wo Mr. Sadikaj provided excellent customer service. He was very helpful in making the right decision in getting the perfect car I was looking for. I would recommend Mr. Sadikaj if you are looking to buy a new or used car, he is great! I found his customer service to be outstanding and he went above and beyond my expectations. Best Salesman at dealership. More

return very unprofessional dealer so rude. i don't like all staff members they have no sence how talk coustumers i am so upset for this servise its my opinio very unprofessional dealer so rude. i don't like all staff members they have no sence how talk coustumers i am so upset for this servise its my opinion More

2011 Buick Enclave - Great Team Work! Extremely pleased with the customer services rendered by the Service Advisor(s), Mechanic and Cashier(s). Everyone communicated well and professional Extremely pleased with the customer services rendered by the Service Advisor(s), Mechanic and Cashier(s). Everyone communicated well and professional in their respective areas. More

Poor costumer services in oil change Jeff Johnson!!! I had one of the worth experience ever. I have been for service few times but this was the first time customer service was so bad. I had and appoint I had one of the worth experience ever. I have been for service few times but this was the first time customer service was so bad. I had and appointment, but he made me wait for another 30 minutes before I was help when I asked the waiting time he just got mad and gabe me a bad response and attitude. After, they finished he never explain what they did nor if fix the issue. I bought my Acadia at that place and the manager him self told me that I would get the 2 years maintenance with the promotion at that time, but they just gAve me a patently 2 maintenance services only. I'm verY disappointed, I'll never buy a car at that dealer again and I don't recommend anybody. More

It sucked They sucked over charged me when they told me its free to get the reason my engine light is on had me sitting there forover 3 hours before they say wh They sucked over charged me when they told me its free to get the reason my engine light is on had me sitting there forover 3 hours before they say whats wrong then tjey still over charged me dam whst aweek that day was go somewhere else More

xxxx Poor Customer Service I paid for clear coating for my new vehicle and when I picked up my car after having it serviced for its 5000 mile checkup, it was filthy and told I s I paid for clear coating for my new vehicle and when I picked up my car after having it serviced for its 5000 mile checkup, it was filthy and told I should come back when we have more time to clean it. I attempted to reschedule a clean up along with my complaint that the navigation system was faulty and told 'it isn't my job to reschedule you. Talk to my service advisor.' I've left several messages and received no call back after three days. Terrible customer service. More

Great Salesperson Abdullah Hanifi Great salesperson Abdullah Hanifi Very knowledgeable knows his vehicles, and very upfront and honest and comfortable to work with. Recommend him to Great salesperson Abdullah Hanifi Very knowledgeable knows his vehicles, and very upfront and honest and comfortable to work with. Recommend him to all looking to buy a vehicle More

Service after the Sale Doesn't Exist I purchased a 2015 Chevy Sonic from this dealership. In response to a GM customer satisfaction survey, I sent an e-mail to the manager, Bob Biaggi. I purchased a 2015 Chevy Sonic from this dealership. In response to a GM customer satisfaction survey, I sent an e-mail to the manager, Bob Biaggi. It is reproduced, in part, here: "So far, there have been three issues with the purchase of my 2015 Chevy Sonic. Phone messages are never returned. But, registering my dissatisfaction, via Ourisman's website generates phone calls from showroom staff. The car was sold to me without an antenna. Complaining again, via the Ourisman website, resulted in a call from the showroom to fetch the antenna needed. With a 10/4/15 DMV deadline looming, I had to use the website a second time to get the tag registration transferred from my Aveo to the Sonic." These days, GM sends me junk mail on a regular basis – useless coupons for fantastic GM service department deals. I tried contacting Ourisman to get my name and address taken off of all their service solicitation lists. Of course, phone calls are never returned and Ourisman has stopped responding to my inquiries via their website. My Sonic has a 24-month/24,000 mile warranty. Since I drive the car so little, I’m hoping I won’t need to take the car to the Ourisman service department, for warranty service, before the end of the 24-month timeframe. I am having oil changes and regular maintenance performed by a trusted car repair shop. I end this review with some advice to anyone who has a motor vehicle under warranty, regardless of the manufacturer. If doable, take your motor vehicle to a mechanic you know has a proven track record for basic maintenance and repairs. Have said vehicle checked out for whatever you think needs fixing. If the mechanic says a problem can be fixed for free, because of the warranty, then, and only then, should you take the vehicle to the service department at the dealership. More

No Hassle! Buying a car always sucks, but Ourisman made the process as easy as possible. Really wanted a car that was not on the lot. Abdullah listened to our wa Buying a car always sucks, but Ourisman made the process as easy as possible. Really wanted a car that was not on the lot. Abdullah listened to our wants and was not pushy when it came to options we did not want. He found the car with the exact features we were looking for. Abdullah and I communicated frequently via text message, which was nice because you did not have to stop what your doing to talk - everything was to the point. Atef was our finance guy, and he was also great. Explained what was going on, made the sales pitch, but also was not pushy. I can't remember the sales manager's name, but he was also exceptional. When we had questions about the deal, he explained everything to a T. Overall, the process was smooth, their offer was great, and I am extremely happy. The best part: they came in significantly over my estimation of trade in value. More