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Ourisman Chevrolet Buick GMC of Alexandria

Alexandria, VA

3.3
134 Reviews

1800 Old Richmond Highway

Alexandria, VA

22303

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134 Reviews of Ourisman Chevrolet Buick GMC of Alexandria

March 02, 2025

Andrew is my service advisor and he does a great job. I had to work with Destiny on my Saturday service and wasn’t thrilled about working with her. I dropped my truck off with Andrew and we went over the More

by jsambaldea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Peterson , Rachael Heffner, Troy Nieves
Mar 13, 2025 -

Ourisman Chevrolet Buick GMC of Alexandria responded

Thank you for providing this feedback. We will be sure to pass along your sentiments. We do hope you will visit us again.

February 28, 2025

I was very pleased with this dealership. My agent was also very good. The only issue was during closing where having to constantly say no to all the extras that I didn't need/want took up mo More

by pnichs52
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anoush Samiel
Mar 13, 2025 -

Ourisman Chevrolet Buick GMC of Alexandria responded

Thank you for leaving a review. We hope you are enjoying your new vehicle!

January 29, 2025

A number of these items listed are minor but add up to the entirely poor experience at the dealership. Oil reset light not changed. Specifically mentioned in write up that it was changed. No Sticker in More

by emdelman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
no idea
Feb 06, 2025 -

Ourisman Chevrolet Buick GMC of Alexandria responded

Thank you for providing this feedback. We are disappointed to hear about your experience and would love to speak with you. At your convenience, please reach out to our service manager, Brad Ferringer, at 703-504-9435.

September 26, 2024

This dealership is top notch. I was in and out and they gave me a great deal on a brand new GMC Terrain. These are good people who value their customers. More

by Sean D
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Habib Bakhshiyar, Corey Lawson, Bob Biagi
Sep 27, 2024 -

Ourisman Chevrolet Buick GMC of Alexandria responded

Thank you for leaving a review. We appreciate your feedback and hope you are enjoying your GMC Terrain!

August 30, 2024

Back in March 22 of this year, my 2018 chevy cruz Engine light came on. I took it in and the service dept replaced a NOX sensor under the car’s extended warranty. - Starting mid June, I had 3 failed at More

by dradspd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda N, Larry A
Sep 05, 2024 -

Ourisman Chevrolet Buick GMC of Alexandria responded

Thank you for providing this feedback. We are disappointed to hear about your experience with us. At your convenience, please reach out to our service manager, Brad Ferringer, at 703-504-9435.

July 26, 2024

The used car sales manager, Jasonte Hicks, attempted to scam us. On our way home from the dealership, we noticed the sunroof had a crack running its full length. When I brought this issue to Jasonte's atte More

by charlie.zien
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jasonte Hicks
June 20, 2024

I brought my used vehicle March 3, 2024. After two weeks of driving it my service light came on. I was unable to get an appointment until 4/1/2024. I was not provided a loaner vehicle until More

by Nicole.merritt93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rachael Heffner, Troy Nieves
Jul 11, 2024 -

Ourisman Chevrolet Buick GMC of Alexandria responded

Thank you for leaving a review. We take pride in the vehicles that we sell and take time to ensure they are suitable for purchasing. We are disappointed to hear about the problems with your vehicle and will have our manager, Brad Ferringer, reach out to you shortly.

May 16, 2024

Amanda and Mgr. Scott Lee are Awesome! Will continue to have my vehicle serviced at Ourisman Chevrolet of Alexandria. More

by lynnmills5864
Recommend Dealer
Yes
Employees Worked With
Amanda Neff, Scott Lee
May 13, 2024

I been coming to this service department for years. Sometimes it's okay and other times not okay. Not consistent with service representatives, some are very rude and not helpful. They will make you More

by rhodacannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Have not worked with any of the people listed.
April 03, 2024

Pedro Hernandez provided 100% World Class Customer Service. He was very attentive and acted quickly to the needs of my Silverado. More

by Charles.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Hernandez
May 02, 2024 -

Ourisman Chevrolet Buick GMC of Alexandria responded

Thank you for leaving a review. We hope to see you again!

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