Ourisman Chevrolet Buick GMC of Alexandria

No Hassle! Buying a car always sucks, but Ourisman made the process as easy as possible. Really wanted a car that was not on the lot. Abdullah listened to our wa Buying a car always sucks, but Ourisman made the process as easy as possible. Really wanted a car that was not on the lot. Abdullah listened to our wants and was not pushy when it came to options we did not want. He found the car with the exact features we were looking for. Abdullah and I communicated frequently via text message, which was nice because you did not have to stop what your doing to talk - everything was to the point. Atef was our finance guy, and he was also great. Explained what was going on, made the sales pitch, but also was not pushy. I can't remember the sales manager's name, but he was also exceptional. When we had questions about the deal, he explained everything to a T. Overall, the process was smooth, their offer was great, and I am extremely happy. The best part: they came in significantly over my estimation of trade in value. More

Towed again - but NOT HERE. Towed in after car shut down and turned off WHILE I was driving on the interstate. Staff repeatedly told me it was the battery and that was it, that t Towed in after car shut down and turned off WHILE I was driving on the interstate. Staff repeatedly told me it was the battery and that was it, that they had checked everything else. I brought the car back in 5 min after pickup because engine lights, check charge sys, etc were still on. They said everything was fine, but it needed a tuneup. I drove to work the next morning and it wouldn't crank or turn over at all. I was told it was drivable. I had to have it towed a second time, but I was not bringing it back to the staff there who seemed blaise and nonchalant about not doing their job. They were wrong, as I and my father told them many times; the battery being dead was a symptom of a larger problem. They were rude and told us they had checked everything, which obviously they did not do. All they did was replace the battery and charge me three hundred and odd dollars. NEVER coming here again. More

A Great Experience! I just bought a new car--my first in many years. Everyone at Ourisman was courteous, professional, and pleasant. Since it was my first car purchase i I just bought a new car--my first in many years. Everyone at Ourisman was courteous, professional, and pleasant. Since it was my first car purchase in awhile, I had lots of questions. The sales consultant, Adrian, answered them all. I also had a good experience with the Finance Department. Krish Dadlani, the Finance Manager, was great to work with too. Thank you, Ourisman! I am so happy with my Chevrolet Sonic! More

Oil change I am extremely dissatisfied with the service I received here. It all started when I called to make my appointment for an oil change. I made the appoin I am extremely dissatisfied with the service I received here. It all started when I called to make my appointment for an oil change. I made the appointment for 7am and asked the woman how long it would take, she replied about 30 minutes to an hour. I thought that would work out fine since I had to be at work at 8:15. However when I arrived for my appointment I was told that the car would be ready around 9:30. I questioned this saying that I was told it would only take an hour. The guy told me that although I was dropping my car off at 7 no one came in to actually work on it till 8. He never once apologized for the confusion just simply asked if I wanted to reschedule. I angrily drove out prepared to leave but I decided to leave my car and take a cab to work since I really really needed the oil change done that day. I drove back around and encountered a different emoloyee who did at least apologize for the mix up and left my car with him. At about 2 pm I recieved a voicemail telling me that my car was ready and that they had applied a discount and washed my car as a courtesy. When I arrived to pick up my car I noticed that the discount that was applied was the same one they had advertised online, so no real discount there. Then when I went out to my car I noticed that it had not been washed as the man said it would be, which by itself would not be a problem but combined with the other things I left very frustrated and disappointed. I will not be returning to this dealership and I will be sure to tell anyone I hear mention this place not to go there either. To me this shows that no one here can be trusted to disclose important information or to follow through with promises you make. And if I can't trust you to wash my car when you've stated that you would, how can I trust you to fix important issues with my car. And that for me is the biggest problem. More

No to happy Made an appointment for 11:00 for an oil change. 3 hours later I inquired as to what was taking so long and they had not even started. Unorganized , Made an appointment for 11:00 for an oil change. 3 hours later I inquired as to what was taking so long and they had not even started. Unorganized , they offered me a free detail to compensate my time, but I don't want to go back. If the oil change took 3 hours and 40 minutes, I would be there all day. They didn't wash my car and washed everyone else's. Maybe it was because I didn't buy it there. Just moved to the area. Lesson learned More