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Ourisman Chevrolet Buick GMC of Alexandria
Alexandria, VA
131 Reviews
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131 Reviews of Ourisman Chevrolet Buick GMC of Alexandria
October 21, 2015
Towed again - but NOT HERE. Towed in after car shut down and turned off WHILE I was driving on the interstate. Staff repeatedly told me it was the battery and that was it, that t Towed in after car shut down and turned off WHILE I was driving on the interstate. Staff repeatedly told me it was the battery and that was it, that they had checked everything else. I brought the car back in 5 min after pickup because engine lights, check charge sys, etc were still on. They said everything was fine, but it needed a tuneup. I drove to work the next morning and it wouldn't crank or turn over at all. I was told it was drivable. I had to have it towed a second time, but I was not bringing it back to the staff there who seemed blaise and nonchalant about not doing their job. They were wrong, as I and my father told them many times; the battery being dead was a symptom of a larger problem. They were rude and told us they had checked everything, which obviously they did not do. All they did was replace the battery and charge me three hundred and odd dollars. NEVER coming here again. More
by befree920
Employees Worked With
Keith
October 09, 2015
Dissatisfied Customer I would recommend folks to Ourisman to purchase a vehicle because my experience with the sales department was awesome. However, I would not recommend I would recommend folks to Ourisman to purchase a vehicle because my experience with the sales department was awesome. However, I would not recommend that you have your vehicle serviced there. I've been bringing my vehicle there since 2011 and have come across some good/friendly service advisors and some who are not so friendly. I had an appointment at 8:15 a.m. On Oct 2nd for an oil change and it was after 10:30 when I finally made it to the cashier's office. I approached my service advisor at 10:00 inquiring about the status of my vehicle which is when I was asked "Are you Ms. White" - I was just about to come and get you? Then he proceeded to show me a piece s paper that had a list of things wrong with my vehicle. I asked him - is my vehicle ready and have they completed the oil change? Next, I asked him to provide me with my paper and he said he would include it on the sales order. One of the items on the list was an air filter which the service guy normally finds the customer at the time the oil change is being done to determine if the customer wants to change it. However, if I hadn't approached him - no telling when he would have come and gotten me to inform me about these recommended items that needed to be fixed. More
by Rwhite
Employees Worked With
Jeremiah
August 23, 2015
Cheaters I dropped off my 2014 GMC Yukon at dealership for diagnost to see what is the proplem with transmission. The dealership's mechanic hit other cars wit I dropped off my 2014 GMC Yukon at dealership for diagnost to see what is the proplem with transmission. The dealership's mechanic hit other cars with my truck and now dealership isn't accepting liability for damage to my truck. My truck was driven by them and they should accept liability and fix my truck. Don't you think? If you think that dealership is wrong then please email me your input at nasirshah16@yahoo.com. These people are fraud and cheaters. They think that they are big and they can do anything they want but they don't know power of general public and I need your support. I spoke to lawyers but lawyers are ambulance chaser and looking for criminal cases. Also email me if you know a good lawyers who will fight civil matters. I will appreciate your help and support. Thank you. Regard Nasir Shah More
by Nasir Shah
Employees Worked With
Service Department
July 25, 2015
This has been the worst place ever I brought a car and the car was a problem from the day I drove off the lot. I bought the car back and the manager Bruce claimed they can fix the probl I brought a car and the car was a problem from the day I drove off the lot. I bought the car back and the manager Bruce claimed they can fix the problem, boy I should have have them back their keys and walked out then. Little did I know that was his way of killing time. By the time the car came out of their incompetent service department he said that it was too late to reverse the loan.... Not only are they selling terrible cars , they are ripping people off and thinking nothing of it..... In one word BEWARE is all I can say. Oh and the salesman John Stackerhouse is a bold face LIAR as well... Stay far away from this place.... More
by msflawed
Employees Worked With
John Stackerhouse
July 16, 2015
A Great Experience! I just bought a new car--my first in many years. Everyone at Ourisman was courteous, professional, and pleasant. Since it was my first car purchase i I just bought a new car--my first in many years. Everyone at Ourisman was courteous, professional, and pleasant. Since it was my first car purchase in awhile, I had lots of questions. The sales consultant, Adrian, answered them all. I also had a good experience with the Finance Department. Krish Dadlani, the Finance Manager, was great to work with too. Thank you, Ourisman! I am so happy with my Chevrolet Sonic! More
by Paula K.
Employees Worked With
Adrian Richardson, Krish Dadlani
March 12, 2015
Oil change I am extremely dissatisfied with the service I received here. It all started when I called to make my appointment for an oil change. I made the appoin I am extremely dissatisfied with the service I received here. It all started when I called to make my appointment for an oil change. I made the appointment for 7am and asked the woman how long it would take, she replied about 30 minutes to an hour. I thought that would work out fine since I had to be at work at 8:15. However when I arrived for my appointment I was told that the car would be ready around 9:30. I questioned this saying that I was told it would only take an hour. The guy told me that although I was dropping my car off at 7 no one came in to actually work on it till 8. He never once apologized for the confusion just simply asked if I wanted to reschedule. I angrily drove out prepared to leave but I decided to leave my car and take a cab to work since I really really needed the oil change done that day. I drove back around and encountered a different emoloyee who did at least apologize for the mix up and left my car with him. At about 2 pm I recieved a voicemail telling me that my car was ready and that they had applied a discount and washed my car as a courtesy. When I arrived to pick up my car I noticed that the discount that was applied was the same one they had advertised online, so no real discount there. Then when I went out to my car I noticed that it had not been washed as the man said it would be, which by itself would not be a problem but combined with the other things I left very frustrated and disappointed. I will not be returning to this dealership and I will be sure to tell anyone I hear mention this place not to go there either. To me this shows that no one here can be trusted to disclose important information or to follow through with promises you make. And if I can't trust you to wash my car when you've stated that you would, how can I trust you to fix important issues with my car. And that for me is the biggest problem. More
by cs15
Employees Worked With
Jeremiah
November 28, 2014
Move On. I only have a 25 word minimum to describe the service department here goes... Unprofessional, Inattentive, Fraudulent, Appalling, Swindler, Expensive I only have a 25 word minimum to describe the service department here goes... Unprofessional, Inattentive, Fraudulent, Appalling, Swindler, Expensive, Unlawful, Procrastinator, Sabotaged, and Useless. More
by Meci
Employees Worked With
Tommy Hoffman
October 27, 2014
Waste of time I had a 1:30 appointment with Jeff Johnson. He did not show up until 2pm. While waiting a customer suggested I try the Chevrolet dealership in Tysons. I had a 1:30 appointment with Jeff Johnson. He did not show up until 2pm. While waiting a customer suggested I try the Chevrolet dealership in Tysons. So during my wait I scheduled a service appointment with them. Needless to say I don't plan on returning to this location. And their prices are not competitive for an oil change. More
by Stoutkas
Employees Worked With
Jeff Johnson
September 23, 2014
No to happy Made an appointment for 11:00 for an oil change. 3 hours later I inquired as to what was taking so long and they had not even started. Unorganized , Made an appointment for 11:00 for an oil change. 3 hours later I inquired as to what was taking so long and they had not even started. Unorganized , they offered me a free detail to compensate my time, but I don't want to go back. If the oil change took 3 hours and 40 minutes, I would be there all day. They didn't wash my car and washed everyone else's. Maybe it was because I didn't buy it there. Just moved to the area. Lesson learned More
by Donnamay
Employees Worked With
Thomas Hoffman
August 27, 2014
Embarrassment to other 1-star rating recipients This service department was: 1.) Highly unorganized- There is not an easy way to get in contact with a service representative neither on the phone This service department was: 1.) Highly unorganized- There is not an easy way to get in contact with a service representative neither on the phone or in-person; I set an appointment and there were still multiple people waiting in front of me in line; it took the service department 2.5 hours to do an oil change. 2.) Unprofessional - No one greets you upon your arrival, (8) different employees walked right past me without greeting or asking me if I needed assistance; despite me providing the service representative with my phone number as they requested, so they could notify me if/when things arise I never received a call or notification. I went into the service bay and the representative jumped up and said "Oh your car is ready." This kind of thing should never happen. An oil change should never take that long, there should be a specific person handling that service. After such poor service and treatment I was so uncomfortable that I checked the oil myself to ensure that the service was done. I'm not even sure if they rotated the tires as they stated they did. Is there a way that I could possibly go to another dealer? I had a difficult enough time purchasing the vehicle that I preferred when the sales manager kept spewing negative things throughout the purchase process. I honestly think I drastically overpaid for this vehicle for all of the things I went through. If not for Rich Brown I would NEVER have purchased that vehicle, and I wont refer this dealer to anyone. Giving them a 1-star rating is an embarrassment to other 1-star rating recipients. Hameed is THE WORST REPRESENTATION OF AN EMPLOYEE I HAVE EVER SEEN. More
by james123902
Employees Worked With
Hameed
