Ourisman Chevrolet Buick GMC of Alexandria

West customer service in service Horrible not professional at all hung up on me and never called back need to have better people skills and respect I would never go here again Horrible not professional at all hung up on me and never called back need to have better people skills and respect I would never go here again More

WORSE THAN BAD Worse experience.All Mr Jeff Johnson wants is my money.No follow up.Don’t pick up or returned my calls. Unfriendly. As if I must beg him kind of attit Worse experience.All Mr Jeff Johnson wants is my money.No follow up.Don’t pick up or returned my calls. Unfriendly. As if I must beg him kind of attitude. Too badddd sir!!! I took our vehicle in for a GENERAL DIAGNOSIS/INSPECTION plus A/C and Brakes work to be done. I specifically told Jeff to tell me anything else he finds wrong during the time vehicle was in his possession. He got back after several attempts just to know what he found out. Finally, he called back ”I was just about to call you. I’m sending the list of work to be done right now” Good luck to me. I had to call to literally beg him couple of times before he finally sent it. I authorized work to be done for $2000 we both agreed on. I got there and found a $2050 bill, no need to argue over $50 overcharge. When I got there to pick up vehicle as I was told by Jeff. To the surprise of Bruce, he found invoice after over 30mins. At the check out, Bruce asked that I contact Jeff to handle the tax exemption which he forecharged on the invoice, I said ok. Another marathon, no yield yet to the best of my knowledge. When the vehicle was actually driven about two weeks later the brakes and the A/C issues are still there so that really questioned if the rest of the assumed work was actually done...LOST OF TRUST for a suppose certified Chevy dealer. I contacted the dealer immediately about the unresolved issues but couldn’t make it there due to work schedule. I took vehicle over on September 4th and only to my surprise on September 10th, an email was sent with another list of same job to be done(A/C and brakes, rotors and headlamp). This was when I emailed Bob the General Manager. I did not hear from him but a gentleman called and introduced himself as Patrick Castello. He only called to accuse me but not to find a solution. I think that was very rude and unprofessional. He goes like this, they’re not suppose to drive the vehicle. Really Mr Castello? I’ll take that from a MOM AND POP garage. Say you’re right. I know a term called “RECOMMENDATIONS” if truly vehicle was inspected sir. He added, they failed VA inspection and I asked when was it done, and he goes, September 4th. I told him I was on my way to pick up the vehicle but to my surprise, he told me to give him 45mins...that was a joke. 45mins for what? I’ll make sure the world knows about this ill experience. I’ll file complaint with BBB just so it does not happen to the uninformed or uneducated customer(s). More

No issues with the service I made an appointment When I arrived the service took about an hour the car was washed and the service was completed. I have no issues. I made an appointment When I arrived the service took about an hour the car was washed and the service was completed. I have no issues. More

Great experience ! Harold my salesman was wonderful and not pushy! Managers very helpful and finance krish very efficient. Observed the same great customer service to ! Harold my salesman was wonderful and not pushy! Managers very helpful and finance krish very efficient. Observed the same great customer service to other customers. More

It was great service, Mikes' team went above and beyond Mike's team went above and beyond to fix an unusual problem with my Camaro RS/SS. It looks like they got it right again, thanks! Mike's team went above and beyond to fix an unusual problem with my Camaro RS/SS. It looks like they got it right again, thanks! More

exceptional Service From the moment I drove into the service area I could see the difference , someone was there to greet me to find out what trouble I was having with my From the moment I drove into the service area I could see the difference , someone was there to greet me to find out what trouble I was having with my car and to assist me right away. I have been servicing my car at Ourisman for years and I never had a bad experience the staff is very always attentive and make sure that you are taken care of in a timely manner. Than you Ourisman. More

This was my third consecutive lease from Ourisman My sales agent Will Thomas has been a terrific sales agent and representative for Chevrolet and Ourisman.. I just began my third consecutive new leas My sales agent Will Thomas has been a terrific sales agent and representative for Chevrolet and Ourisman.. I just began my third consecutive new lease. More

Needing a replacement car This was our fourth Buick purchase and our second from Ourisman Alexandria. We have used the service department almost exclusively since the mid 1990 This was our fourth Buick purchase and our second from Ourisman Alexandria. We have used the service department almost exclusively since the mid 1990's and have always been pleased with both the service and the representatives. If anything I feel the sales rep's have become better informed about the cars and the new electronics. This helps their customers themselves become better informed. The Sales Rep's were courteous and very low-key. When I returned a few days later I found that those with whom I had not worked with knew me by name... More

No customer service Purchased the vehicle and they screwed the registration so it took almost 3 months.During this time several call to different people of the dealer who Purchased the vehicle and they screwed the registration so it took almost 3 months.During this time several call to different people of the dealer who i was told to contact where not prompt to return to call or reply to my emails. Refereed this matter to GMC customer service and finally they helped me to get things done and the dealer do not want to compensate for hardship i had to go through since my vehicle was not registered.GMC customer service says since dealer are individually own and operated so they cant tell them.We go with Brand name not dealer i informed GMC. Will very soon take legal action against the dealer and GMC More

Charged me 2.5 hours of labor for a 1 hour job First of all the service guy.who greets you and schedules the service had the personality of a dead fish. Not that I need a pleasant person to talk ab First of all the service guy.who greets you and schedules the service had the personality of a dead fish. Not that I need a pleasant person to talk about my car with, but it would be nice. Nice guy is just blah and snooty. Could care less about the image he is showing to the customer. If I was his MGR I would can him today. I know what they did on my car is an hour job. When I asked to reduce from 2.5 hours down to 2 as I was not happy, they refused. Sometimes you have to go to the dealer for service vs a local garage. If you have, don't go here... Horrible customer service from Dennis.. More