Ourisman Chevrolet Buick GMC of Alexandria

Great experience ! Harold my salesman was wonderful and not pushy! Managers very helpful and finance krish very efficient. Observed the same great customer service to ! Harold my salesman was wonderful and not pushy! Managers very helpful and finance krish very efficient. Observed the same great customer service to other customers. More

It was great service, Mikes' team went above and beyond Mike's team went above and beyond to fix an unusual problem with my Camaro RS/SS. It looks like they got it right again, thanks! Mike's team went above and beyond to fix an unusual problem with my Camaro RS/SS. It looks like they got it right again, thanks! More

exceptional Service From the moment I drove into the service area I could see the difference , someone was there to greet me to find out what trouble I was having with my From the moment I drove into the service area I could see the difference , someone was there to greet me to find out what trouble I was having with my car and to assist me right away. I have been servicing my car at Ourisman for years and I never had a bad experience the staff is very always attentive and make sure that you are taken care of in a timely manner. Than you Ourisman. More

This was my third consecutive lease from Ourisman My sales agent Will Thomas has been a terrific sales agent and representative for Chevrolet and Ourisman.. I just began my third consecutive new leas My sales agent Will Thomas has been a terrific sales agent and representative for Chevrolet and Ourisman.. I just began my third consecutive new lease. More

Needing a replacement car This was our fourth Buick purchase and our second from Ourisman Alexandria. We have used the service department almost exclusively since the mid 1990 This was our fourth Buick purchase and our second from Ourisman Alexandria. We have used the service department almost exclusively since the mid 1990's and have always been pleased with both the service and the representatives. If anything I feel the sales rep's have become better informed about the cars and the new electronics. This helps their customers themselves become better informed. The Sales Rep's were courteous and very low-key. When I returned a few days later I found that those with whom I had not worked with knew me by name... More

No customer service Purchased the vehicle and they screwed the registration so it took almost 3 months.During this time several call to different people of the dealer who Purchased the vehicle and they screwed the registration so it took almost 3 months.During this time several call to different people of the dealer who i was told to contact where not prompt to return to call or reply to my emails. Refereed this matter to GMC customer service and finally they helped me to get things done and the dealer do not want to compensate for hardship i had to go through since my vehicle was not registered.GMC customer service says since dealer are individually own and operated so they cant tell them.We go with Brand name not dealer i informed GMC. Will very soon take legal action against the dealer and GMC More

Charged me 2.5 hours of labor for a 1 hour job First of all the service guy.who greets you and schedules the service had the personality of a dead fish. Not that I need a pleasant person to talk ab First of all the service guy.who greets you and schedules the service had the personality of a dead fish. Not that I need a pleasant person to talk about my car with, but it would be nice. Nice guy is just blah and snooty. Could care less about the image he is showing to the customer. If I was his MGR I would can him today. I know what they did on my car is an hour job. When I asked to reduce from 2.5 hours down to 2 as I was not happy, they refused. Sometimes you have to go to the dealer for service vs a local garage. If you have, don't go here... Horrible customer service from Dennis.. More

Greatness The sales representative was ready to take me on a test drive when I arrived at the dealership and I A1/emacculate service. Great deal!!!!! The sales representative was ready to take me on a test drive when I arrived at the dealership and I A1/emacculate service. Great deal!!!!! More

Rude rude rude If I could give zero stars I would. The service department is rude, poorly organized and clearly expresses disdain for customers. I have no idea if th If I could give zero stars I would. The service department is rude, poorly organized and clearly expresses disdain for customers. I have no idea if they can actually fix a car since the treatment was so bad I wouldn't stay. More

Will try to rip you off Ourisman Buick service center in Alexandria completely rips customers off and tells customers that they need unnecessary maintenance. I live in DC, so Ourisman Buick service center in Alexandria completely rips customers off and tells customers that they need unnecessary maintenance. I live in DC, so it’s the closest dealership service center to me, but I drive to King Buick in Gaithersburg because it’s honest, has much better customer service, and service I can trust. Ourisman did not tell me of any special offers or promotions on the work I needed done until I told them about the online deals available. They were going to charge me two hundred dollars more when there was a deal on their website they should have automatically told me about and honored. Further, I came in to get my battery replaced, but instead of just replacing it, they charged me an additional $138 for a full diagnostics test that just showed I needed to get my battery replaced. I’ve never felt ripped off at King Buick in Gaithersburg and they always tell me if the recommended maintenance is absolutely necessary or not. It is well worth the extra drive for me to go to Gaithersburg from DC because I save money and the customer service rocks. Keith Donaldson in Ourisman, on the other hand, had horrible customer service, was patronizing, and purposely tried charging me much more. Additionally, he told me I need servicing that King Buick in Gaithersburg specifically said I didn’t need because I had such low mileage on my car. I’m never taking my business to Ourisman Buick again. They will take advantage of you! Save your money and drive a little further to King Buick in Gaithersburg. More