Ourisman Chevrolet Buick GMC of Alexandria

Brisbon Excellent and professional service received and look forward to doing business again. Team identified a way to sell me the truck I wanted. Great expe Excellent and professional service received and look forward to doing business again. Team identified a way to sell me the truck I wanted. Great experience. More

Customer Service The customer service was great and I appreciate the quick service. The customer lounge allowed me to conduct my work in a calming environment. Keep The customer service was great and I appreciate the quick service. The customer lounge allowed me to conduct my work in a calming environment. Keep up the good work. More

New Auto We purchase a 4 new autos from Ourisman and we have used their service department over the years. We like the experience, so far, that we have had ove We purchase a 4 new autos from Ourisman and we have used their service department over the years. We like the experience, so far, that we have had over the years. More

Oil Change...once needed We went in for an oil change a few months ago; they let us know we didn't need one. We rescheduled - thanks for honesty! We went in for an oil change a few months ago; they let us know we didn't need one. We rescheduled - thanks for honesty! More

Mike Seed is the best the whole staff is friendly. everyone speaks to you and not just as a customer but, as a person too. Mikes team got my 2011 Suburban LTZ running like the whole staff is friendly. everyone speaks to you and not just as a customer but, as a person too. Mikes team got my 2011 Suburban LTZ running like it did when i 1st bought it 4 years ago. i recommend this dealership to my friends every chance i get. i may even purchase my next vehicle from here as well More

Worst experience My husband and I went to this dealership on a Sunday to look at a specific vehicle. We told the manager do not shop our social security number we only My husband and I went to this dealership on a Sunday to look at a specific vehicle. We told the manager do not shop our social security number we only would consider GM he ran our social to 4 or 5 different places. We would never go back there for anything. More

Price is Right We were looking for a third row seat,and had found one with CarMax ,but I did a little research and found the car we purchased at Oursman for about $1 We were looking for a third row seat,and had found one with CarMax ,but I did a little research and found the car we purchased at Oursman for about $1800 cheaper.the staff was very nice and helpful trough the whole process . thanks for your dealership. More

West customer service in service Horrible not professional at all hung up on me and never called back need to have better people skills and respect I would never go here again Horrible not professional at all hung up on me and never called back need to have better people skills and respect I would never go here again More

WORSE THAN BAD Worse experience.All Mr Jeff Johnson wants is my money.No follow up.Don’t pick up or returned my calls. Unfriendly. As if I must beg him kind of attit Worse experience.All Mr Jeff Johnson wants is my money.No follow up.Don’t pick up or returned my calls. Unfriendly. As if I must beg him kind of attitude. Too badddd sir!!! I took our vehicle in for a GENERAL DIAGNOSIS/INSPECTION plus A/C and Brakes work to be done. I specifically told Jeff to tell me anything else he finds wrong during the time vehicle was in his possession. He got back after several attempts just to know what he found out. Finally, he called back ”I was just about to call you. I’m sending the list of work to be done right now” Good luck to me. I had to call to literally beg him couple of times before he finally sent it. I authorized work to be done for $2000 we both agreed on. I got there and found a $2050 bill, no need to argue over $50 overcharge. When I got there to pick up vehicle as I was told by Jeff. To the surprise of Bruce, he found invoice after over 30mins. At the check out, Bruce asked that I contact Jeff to handle the tax exemption which he forecharged on the invoice, I said ok. Another marathon, no yield yet to the best of my knowledge. When the vehicle was actually driven about two weeks later the brakes and the A/C issues are still there so that really questioned if the rest of the assumed work was actually done...LOST OF TRUST for a suppose certified Chevy dealer. I contacted the dealer immediately about the unresolved issues but couldn’t make it there due to work schedule. I took vehicle over on September 4th and only to my surprise on September 10th, an email was sent with another list of same job to be done(A/C and brakes, rotors and headlamp). This was when I emailed Bob the General Manager. I did not hear from him but a gentleman called and introduced himself as Patrick Castello. He only called to accuse me but not to find a solution. I think that was very rude and unprofessional. He goes like this, they’re not suppose to drive the vehicle. Really Mr Castello? I’ll take that from a MOM AND POP garage. Say you’re right. I know a term called “RECOMMENDATIONS” if truly vehicle was inspected sir. He added, they failed VA inspection and I asked when was it done, and he goes, September 4th. I told him I was on my way to pick up the vehicle but to my surprise, he told me to give him 45mins...that was a joke. 45mins for what? I’ll make sure the world knows about this ill experience. I’ll file complaint with BBB just so it does not happen to the uninformed or uneducated customer(s). More

No issues with the service I made an appointment When I arrived the service took about an hour the car was washed and the service was completed. I have no issues. I made an appointment When I arrived the service took about an hour the car was washed and the service was completed. I have no issues. More