Ourisman Chevrolet Buick GMC of Alexandria

TOTAL dishonesty! Received an e-mail alerting me my leased vehicle was needed for inventory (no disclaimers). Salesperson, Jason confirmed (in writing) that they would take back my lease early (two pa leased vehicle was needed for inventory (no disclaimers). Salesperson, Jason confirmed (in writing) that they would take back my lease early (two payments left) even if i didn't lease or buy a new car here - then two days before my scheduled appointment told me they can no longer assist and never saw the e-mail (ps- it was from him). Then sales manager Abdullah called me and "tried" to explain it with numbers (typical car salesperson) but couldn't answer the simple question as to WHY I would receive this e-mail. Horrible experience and urge you to go to another dealer if you want ANY honesty. Definitely going to small claims court over this - I have proof and want them to stop treating people like this in general. It's not even the money at this point, totally the principal and it's just not right! More

I dropped off my car last Friday, just to find out today (Wednesday) I needed a new battery. $950? What a Rip off! I usually would get a quicker response than almost a week, but this time, I woke up to that (Wednesday) I needed a new battery. $950? What a Rip off! I usually would get a quicker response than almost a week, but this time, I woke up to that outrageous price for only a battery cable, and a whole new battery!!!!!! Never Again! More

Dishonesty and poor service at its best Lets start with my previous review - Bob the general manger never returned my call. I went back after I paid off my car early to get a Gap refund. K Lets start with my previous review - Bob the general manger never returned my call. I went back after I paid off my car early to get a Gap refund. Krish had never returned my call. I go in and he states I shoud return when I get the title or I can do it now and go through my bank for a refund. Needless to say, another Krish lie - it goes through the dealership. Previously they failed to correctly register my vehicle, luckily Adrian in sales is the best art of that dealership This is all after my car was delivered dirty! I will be voicing my opinion to anyone and on any blog I can to express my concern over thier prro business practices As a first responder, I would hope to be treated more respectfully, but at Ourisman, thats not going to occur for anyone! More

Best service provider Torry Scales Had my Chevy impala serviced today and Mr Scales was the service agent! He was very knowledgeable and had amazing customer service skills! I will be r Had my Chevy impala serviced today and Mr Scales was the service agent! He was very knowledgeable and had amazing customer service skills! I will be requesting Torry every time I get my car serviced! He was very professional and friendly! More

After the initial deal it was subpar/disappointing Salesman was great even though you have to play the back and fourth game with manager. After that it’s Krish the F&I guy to tell you the sky is falli Salesman was great even though you have to play the back and fourth game with manager. After that it’s Krish the F&I guy to tell you the sky is falling and you better prepare with all the necessary warranties. (Part of the game). Problem is he gave me incorrect information on what my bank will do for me rate wise. He doesn’t work the the bank so he is speaking either uninformed or non-truthful (guess where I’m leaning?) The car was delivered to me with dirt on headliner and visor and adhesive on inside and out. Doubt I will return to do service there. More

Exceptional Experience - Best Ever at a Dealership! Our experience was terrific. We purchased a 2019 Chevrolet Cruze for our daughter's first car, and we all could not be happier. Everyone was so friend Our experience was terrific. We purchased a 2019 Chevrolet Cruze for our daughter's first car, and we all could not be happier. Everyone was so friendly and accommodating. GM's "Customer First" approach to this sale was much in evidence. More

Excellent Service from the Experts In my opinion, there is no better way to keep your Buick in perfect, safe operating condition than Jeff's team at the Ourisman Chevy, Buick, Jeep Serv In my opinion, there is no better way to keep your Buick in perfect, safe operating condition than Jeff's team at the Ourisman Chevy, Buick, Jeep Service Center on Old Highway 1 in Alexandria, VA. I have been taking my Buick, a 2004 Le Sabre to Ourisman since 2009. Although the car has 106,000 miles on it, it always runs safely and reliably after servicing. Their dependability is peerless in this area. Believe me, I know! More

Finding the right car Our salesman listened to our needs and found the car that matched our requirements. Everyone we encountered was very friendly and willing to assist us Our salesman listened to our needs and found the car that matched our requirements. Everyone we encountered was very friendly and willing to assist us. More