Ourisman Chevrolet Buick GMC of Alexandria

First I made an appt for Saturday the sales person said my car may not be looked today! And the they do not fix driveable issues on weekends which i was not told booking appointment. Then I had to call the my car may not be looked today! And the they do not fix driveable issues on weekends which i was not told booking appointment. Then I had to call the shop to see if they looked at my car sales person did not call me. When i go pick up my car no cashier was an The registered i came right when they opened, even the manager wasnt there to assist! My sales person was so kind to help me out being that I told him I had to go to work he ended ip being very helpful that morning. Overall i feel customer service can be a lot better especially if you are planning to spend alot of money there More

My service person Paige was able to help me with my appointment right away. She located my scheduled appointment and found my records without difficulty or delay. She was very pleasant and competent. S appointment right away. She located my scheduled appointment and found my records without difficulty or delay. She was very pleasant and competent. She answered my questions and made it clear that she could be contacted by text that she provided. The waiting room was warm and clean. I also enjoyed the historical pictures that were displayed in the hallway. I have no problems returning for service because my experience is always satisfying. Thank you. More

Thank you Sandra you did an excellent job for us in fixing our Uplander Chevolet fixing our Uplander Chevolet More

Just leased my 2nd vehicle from Ourisman in three years and had another phenomenal experience, especially the customer tailored experience crafted by the Sales Associate, Jason Van Valin! and had another phenomenal experience, especially the customer tailored experience crafted by the Sales Associate, Jason Van Valin! More

I purchased a 2021 Equinox on 7/29/21. My sales person was Sam. He was excellent. The financial person Habib was really disappointing I found better financing with my credit union the next day and went was Sam. He was excellent. The financial person Habib was really disappointing I found better financing with my credit union the next day and went back to change the paperwork he was very rude and short. Didn’t address me by my name keep referring to me as Ms and Ma’am. Like really I just purchased a vehicle from you. Hope I never have to deal with him again. More

Ourisman sold us a used car and one day after driving it off the lot, the front strut started making noises, the display screen started shorting out, a piece on the exterior popped out of place, the steerin off the lot, the front strut started making noises, the display screen started shorting out, a piece on the exterior popped out of place, the steering wheel became hard to turn, and the car began accelerating slowly. In the four weeks that followed, we made five trips out to the dealership and had a total of one of these issues resolved. 1. We showed up for appointments they made for us, only to be told we weren’t on the books and they didn’t have time to look at our car. 2. We showed up for appointments they made for us, only to be told that the part they said would be in hadn’t arrived — not their fault, but why not call to cancel my appointment? 3. We confirmed with supervisors on the phone and via email the issues we needed them to resolve, only to show up and be told that they didn’t have any idea what we were talking about and we needed to bring it back another day. 4. We were told we’d be given loaner cars via phone and email, only to show up and be told they had no loaner cars for us. We live in DC and the dealership is in Alexandria, which makes for very expensive Ubers. 5. We were told they would fix our display screen that had been shorting out, only to show up and be told that they couldn’t do this and we needed to make an appointment at another Ourisman location. 6. "Fixed" the strut and mount but it's still not fixed. Making a terrible noise and still very much a problem. This entire process required 12+ hours of time off work, for nothing. They talk to you like you’re an idiot. They act confused when you try to confirm details in person that were discussed via phone or email. They get mad when you let them know details had been confirmed via phone and email. They offer no apologizes for any inconveniences caused. They do not care about your time lost. Terrible communication. Horrible customer service. They love making sales. They hate helping customers. I’ve truly never had a worse experience with any company. If I could undo this purchase, I would in a second. More

The communication between the customer and the service technician Taylor was horrible. I brought my car in on Friday 7/4/21 at 7:30 am for an appointment, and it took for me to literally call all day befo technician Taylor was horrible. I brought my car in on Friday 7/4/21 at 7:30 am for an appointment, and it took for me to literally call all day before I received an update regarding my car. I had to go up there for an update the next day then I didn’t receive a call or nothing again for an update, until I call 5 times on the following Thursday 7/5/21. I even spoke to the service manager who was completely nonchalant to my complaint. Only to find out my car was ready 2 hours later!! I do not recommend this location More

My sales person Name is Nicole Wilkins. She did an excellent job at locating a perfect vehicle for our family. She went over and above and we will always go to that dealership and ask for her for any excellent job at locating a perfect vehicle for our family. She went over and above and we will always go to that dealership and ask for her for any future purchases she has a beautiful personality and treat you as if she's known you for a long time thank you for such a great experience. More

My experience at OarsmenWas a very curious Very helpful The service was fast thorough The customer service was professional and Very friendly I would recommend To a friend. The service was fast thorough The customer service was professional and Very friendly I would recommend To a friend. More