Open Road Volkswagen Manhattan

The only GTI in this config! Jose Mendez was awesome. I came in looking for a very specific (and hard to find) car / configuration. He was prepared with the correct information an Jose Mendez was awesome. I came in looking for a very specific (and hard to find) car / configuration. He was prepared with the correct information and between him and the sales manager, they were able to locate the exact car I want (no compromises) and have it in my hands within a few days! I came in, my trade in and the financing were handled within 20 minutes, and away I went; a happy customer. I'll be honest, not what I would have expected from a city car dealer. Thanks again! More

Great People I purchased the new 2015 VW Golf GTI and Shon and the other dealer representatives made the process so easy and comfortable. They were very kind and p I purchased the new 2015 VW Golf GTI and Shon and the other dealer representatives made the process so easy and comfortable. They were very kind and professional. Ask for Shon Nix...he is very helpful and very kind. More

Great experience, no pressure, honest experience I met with Shon Nix about a VW Touareg. He was very knowledgeable about the car (he knew more than I did, and I did my homework, so that says a lot). I met with Shon Nix about a VW Touareg. He was very knowledgeable about the car (he knew more than I did, and I did my homework, so that says a lot). He also was able to very intelligently (and non-judgmentally) discuss other cars and other brands comparatively. The fact that he didn't badmouth other car brands and models said a lot to me about his character. The experience was great - I wish all dealers were like this. Shon was honest, and did not pressure me. We went on a great test-drive, and he gave me a good deal out of the gates (I did my homework, researching dealer cost vs. list pricing before even showing up.) Unfortunately, the car I wanted to trade in was a lease and was too far upside down for us to do the deal, so I'm going to stay where I am until the lease is concluded. Bottom line, I absolutely will be going back to do business with Shon in the future. More

Warning: Rip Off!!! I leased my 2011 Tiguan from these guys. Price seemed high but I loved the car so no problem. That is, until I wanted to buy out my lease. I got the p I leased my 2011 Tiguan from these guys. Price seemed high but I loved the car so no problem. That is, until I wanted to buy out my lease. I got the price and arranged my own financing. The salesman told me I had to go through VWCredit. That was a lie. I then asked him about the warranty, he said there was no warranty and that I would need to purchase one from them. Another lie. I called VW credit directly and they arranged for me to purchase the car directly from them and informed me that I did in fact have a 5 year power train warranty. Nice to find honesty. One more thing, the buy out price was $500 less than what the shysters at Open Road were going to charge me. Thanks a lot guys. NEVER AGAIN. More

These people treated me like crap, had extra fees and extremely terrible service! whatever you do, do not go there! do not bring your business there!! extremely terrible service! whatever you do, do not go there! do not bring your business there!! More

I Bought a Passat from these 3 individuals and first of all they are the most nasty unprofessional people I have met in my life THE WORST! DO NOT GO THERE!! They have all these hidden fees and on top of th all they are the most nasty unprofessional people I have met in my life THE WORST! DO NOT GO THERE!! They have all these hidden fees and on top of that they treat you like crap. Never again am I taking my business there even service. They should be closed down . More

Prior to the end of our 3 year lease, we visited Open Road VW several times over the course of two months to test drive new cars and discuss lease agreements. We connected with an experienced sales pers Road VW several times over the course of two months to test drive new cars and discuss lease agreements. We connected with an experienced sales person who answered our questions and took us on test drives. We decided on a vehicle and negotiated a decent lease price, we felt it was a bit much, but manageable. Then at the final stage of signing the lease we were informed that we "should" purchase a service agreement because VW no longer includes service for the full term of the lease, as they had done for our previous lease. Meaning the leasee will have to pay for service from windshield wipers to brakes. Using the typical scare tactics, the manager quoted labor and equipment fees that could add up to be very costly. I don't doubt the accuracy of the information being provided. However, it was really unprofessional and a disappointment given our pleasant experience working with our sales consultant, up to that point, to learn about the lack of service and changes in the lease agreements at the final stage when we were executing our lease, particularly, given the routine communication with our sales person and the time period over which we visited the showroom. I was prepared to leave, but my husband convinced me to stay. I don't know why this information was withheld until the final stage other than the fact that new customers will be turned off and decide to take their business elsewhere. And, we aren't talking about an insignificant sum, the prices quoted to us ranged between $80 - $180 more per month on top of the amount of your lease, which means that the amount you expected to pay for tax, title, and fees increases, too. That really did not sit well with me, and for that reason once this lease expires we will not do business with Volkswagen again, at least, not for a lease maybe a purchase. (Is that the inspiration for the decrease in service?) It is unfortunate given that we had a great experience with our first lease, my husband negotiated the lease payments with the manager and there weren't any surprise fees at the end. We drove away in our new car and we were happy. Unfortunately, this time we both felt as if we had been taken advantage of. Also, staff are instructed - I'm sure - to play up the new features of particular vehicles - XM radio, etc. - however, these services require you to pay a monthly service fee, so it is inaccurate to portray them as extra features that are provided since you don't have access to them if you don't want to pay for them. I think the dealership is not completely to blame since it is surely a policy decisions made at the corporate management level to decrease the amount of service customers receive in order to improve their bottom line. I'm certain this happens every where, but it is still disappointing and with a significant purchase/lease such as a car it is very important that the service staff be experienced and thoroughly discuss any changes to the lease agreement and additional charges, and that the senior staff exhibit a great deal of integrity. Our sales person was very helpful and thoughtful, however, the managers who handle the final stage of the lease agreement left a great deal to be desired, and they have inspired me to take my future business elsewhere. The location is clean and well equipped. With the exception of the staff we dealt with to sign our final paperwork, everyone was very helpful, professional, and friendly. The car suits our needs and handles really well. VW makes a quality product. More

Great, prompt, and accurate service. My wife and I decided to check out a new car within an extremely limited time window and we received all the information we needed and had a pleasant shopping expe decided to check out a new car within an extremely limited time window and we received all the information we needed and had a pleasant shopping experience. Smiles, jokes, we a great time and there was no "hard sell" pressure that will sometimes drive you away as a consumer. It was conversation. The rep was well knowledgeable and informative and the site was clean. If cleanliness and customer service is your thing I highly recommend going to this location. Thanks for your help Shon More

Well my first experience was in Jan 2011 when I bought a 2011 Jetta S for my wife. From the moment my wife and I walked into Open Road VW of Manhattan we were approached and helped. That same day we left ve 2011 Jetta S for my wife. From the moment my wife and I walked into Open Road VW of Manhattan we were approached and helped. That same day we left very happy with the service and we also left with our first new car as a married couple. Not only did we leave with a new car we also left a couple of friendly people I can call friends. A month later the team at Open Road VW helped me get into a GTI. Before I came to Open Road I tried a few other VW dealers which after months of dealing with them I got no where. But on Feb 14 2011 I drove off the lot with my second new VW also purchased at Open Road. Its a great feeling walking into a place where you are always welcome with hugs and happiness, and called by your name. I live about an hour from Manhattan and I pass about 2 or 3 VW dealers but I will always end up at Open Road of Manhattan. Last week I called the sales manager and told him I needed something more fuel efficient due to my commute and guess what, the next day I bought my 5th car from them.(yes ive bought 5 cars from this same dealer Jetta,Gti,Golf,Tiguan & Passat) Everyone that ask me where should they go for a new car I direct them over to Open Road VW of Manhattan because I know that they will be respected and leave with one of the best experience ever. More

Great staff !!! Bought my new Tiguan and couldn't ask for better customer service !!! You guys where great thank you ! And yes my dog bed fit great in the back lol for better customer service !!! You guys where great thank you ! And yes my dog bed fit great in the back lol More