Open Road Volkswagen Manhattan

Service Where do I start? This has been a terrible experience for me. Took my car to get service and thought it will take only 1 week. However, I am still wai Where do I start? This has been a terrible experience for me. Took my car to get service and thought it will take only 1 week. However, I am still waiting on my car to be fixed (almost 1 month). The service sucks big time. The reasons I give 1 star is: 1) no phone calls to give me any updates on the status of my car (I had to reach out to them), 2) I was told there will be a $200 diagnostic charged come to find it is $416, 3) they didn't know what was wrong with my car, so they had to contact outside help 4) was told I needed to buy a battery because the battery was not compatible but the battery was not the problem. The real problem cause the battery to go dead. I use my car for work purposes so I had to come out of pocket $700 for rentals. The list goes on... More

Service sucks These guys hold your car don't know what they are looking for they don't. Do loaner and you have to call them for updates and try to get you to spend These guys hold your car don't know what they are looking for they don't. Do loaner and you have to call them for updates and try to get you to spend money and are just a poor place to take your vehicle to avoid at all cost this dealership. Do not buy a ruton it's made by Chrysler for vm More

Friendly; efficient; accomodating We can honestly say that we had a very good experience with all five of the dealerships we visited throughout the tri-state area. We visited Open Roa We can honestly say that we had a very good experience with all five of the dealerships we visited throughout the tri-state area. We visited Open Road not because we had even considered doing so, assuming a Manhattan dealership would be the most expensive, but because they responded to an internet query we made regarding prices in the local area and invited us to come and visit. When all was said and done, to our surprise, Open Road offered the best "deal" which of course is what we were shopping for. Jeff Hodge our salesman was very businesslike but friendly and accommodating. We did not feel pressure though we wanted a vehicle (Jetta SE TDI) of a particular color that was not available on Open Road's lot. We feel Jeff made every effort to locate and acquire the exact vehicle we wanted from another dealer and he accomplished it in good time as he knew we needed the car by a certain date. P.S. Would like to add this. We are 5th and 6th generation VW owners - from a Beetle (early 60s), to Squareback (Beetle totaled), to a '77 Rabbit (new), to a Fox wagon (used) , to a '97 Jetta GL (used) and finally to the present Jetta SE TDI (new). Perfect cars? - most; nobody is perfect; had problems with the electrical on the Fox. But have to say have been pleased and well served over the years. The cars have been reliable and of course - fun to drive. More

Pleasing experience from the beginning! From the purchase of my vehicle to my first service this dealership has definitely surpassed my expectations. Phenomenal customer service coming from From the purchase of my vehicle to my first service this dealership has definitely surpassed my expectations. Phenomenal customer service coming from Tim the sales manager to Eddie in Finance right down to Claus my Salesman. They left no question unanswered and made sure the process was as effortless as possible. I would definitely recommend this dealership to anyone based on my experiences and look forward to purchasing more cars from them in the future. More

Friendly + Efficient Experience! I worked with Claus Jacobsen to purchase a new VW Golf and the experience was excellent. Claus was wonderful about showing me all the car features and I worked with Claus Jacobsen to purchase a new VW Golf and the experience was excellent. Claus was wonderful about showing me all the car features and giving me good food for thought about what I should consider. He also worked with me patiently to get to the price I wanted. Everyone at the dealership was extremely friendly and helpful. I'd definitely recommend Open Road. More

Happy Costumer Jose was friendly and very professional. He had a lot of knowledge about the cars and we really appreciate that he did his best to get us the car we Jose was friendly and very professional. He had a lot of knowledge about the cars and we really appreciate that he did his best to get us the car we could afford. More

Highest quality dealership in the area I love the people at Open Road, especially the service department. I have been coming here for years with my other VW and now a leased 2013 tiguan. I love the people at Open Road, especially the service department. I have been coming here for years with my other VW and now a leased 2013 tiguan. Flavio is the best. From start to finish, he was attentive, friendly and knowledgeable. He calls me back within minutes and pays close attention to my questions and needs. I only go to this dealership for my car. More

Great experience I took my VW Beetle in for service and met with Flavio Fandino. He was courteous and professional and answered all of my questions. He called me back I took my VW Beetle in for service and met with Flavio Fandino. He was courteous and professional and answered all of my questions. He called me back when he said he would with regards to my vehicle. My car was ready when stated it would be. More

New purchase Very happy with my new car! exactly what we wanted. Grate, profesioal dealership! They have completed the deal with creat consideration of all concir Very happy with my new car! exactly what we wanted. Grate, profesioal dealership! They have completed the deal with creat consideration of all concirns we had - needed to catch an emergency flight same day of the deal closing! Worked verry efficiently. Thanks guys! Ivan nedeltchev More

Oversee and under deliver. The sales team lays on the hard sell song and dance pretty xxxx thick. What happens after you buy is a different story. You are relegated to no ca The sales team lays on the hard sell song and dance pretty xxxx thick. What happens after you buy is a different story. You are relegated to no call backs and endless waits for simple questions to be answered and repairs to be made. Typical dealership. Nothing special here. More