Open Road Acura of Wayne

Great car buying experience Love that my husband and I didn't get annoyed/frustrated/bored/etcetcetc while at this dealership. Most places waste your time and treat you like you' Love that my husband and I didn't get annoyed/frustrated/bored/etcetcetc while at this dealership. Most places waste your time and treat you like you're not a worthy customer. At Open Road Acura, we had a great experience working with Rob and everyone else that it felt like we were talking/dealing with friends instead of sales people. Already recommended my little brother to get his car from here next month. Honestly just love that it wasn't the usual sales vibe that you get from other dealerships or stores. Definitely recommend everyone check this place out for your next car! More

Great experience I went to the Acura Wayne office and u felt value as a customer. Many was the sales representative that assisted me on buying my first Acura. He text I went to the Acura Wayne office and u felt value as a customer. Many was the sales representative that assisted me on buying my first Acura. He text drive the vehicle with me and took the tine yo explain into detail all features the auto offer. Also contacted me right away to make sure everything’s was good and if I had any questions. I appreciate all he did for me and most important made me feel confident on my purchase. Also great deal and discount. Will definally recommend. Thank you many More

Excellent Service Great car buying experience. Bought used car from this dealer. Excellent service. Peterly Cherisier was very helpful and made our car buying very e Great car buying experience. Bought used car from this dealer. Excellent service. Peterly Cherisier was very helpful and made our car buying very easy. Appreciate More

Great experience in buying my car from Open Road Acura. Really like to thank Aname Diaz who responded to all my emails in a timely manner to make this deal come togeth in buying my car from Open Road Acura. Really like to thank Aname Diaz who responded to all my emails in a timely manner to make this deal come together, along with Adam and Nahel Sabla who was a huge help in making the whole process simple and easy. Thanks again guys & see you soon, well not to soon.. lol... More

The best car dealership. This is my second car from this dealership, I love the atmosphere, they are friendly, polite and very patient. Mr. Humberto Cruz is the best sales pe This is my second car from this dealership, I love the atmosphere, they are friendly, polite and very patient. Mr. Humberto Cruz is the best sales person, he is patient and take time to explain every single details and he make sure you are happy with you purchase before you leave the building. More

If I could give a 0 star I would If you have a car to trade in do NOT go to this dealership !!!!! I’d consider strongly looking at any other dealerships owned by sane person as maybe If you have a car to trade in do NOT go to this dealership !!!!! I’d consider strongly looking at any other dealerships owned by sane person as maybe they have same practices!!! Do not go to this dealership!!!! They were supposed to pay off my trade in and still haven’t - 30 days past due!!!!!!!! They finally sent out a check but then cancelled it !!!!! They are unresponsive and Scott Simon is the worst. Lies, then while sending in bouncing checks calling me looking for more money, because my accounts past due!!!! Payoffs only good for 10 days not 45 dude - never get a call back just the run around from the front desk. I’ve bought 3 Acura’s and 2 Honda’s and I’ve never had a problem!!!! Go to Acura Springfield over this dealership- run!!!! More

lies over the phone I was deceived. Over the phone I was promised to get a specific lease price that includes all costs. including normal lease, taxes, fees, and license I was deceived. Over the phone I was promised to get a specific lease price that includes all costs. including normal lease, taxes, fees, and license plate transfer. I specifically asked "yes or no" questions over the phone such as "no DMV fees, correct?" and was told no. They refused to send an email confirming the agreed terms, saying that they are a "respectful luxury car dealership" and no such email is required. When I came to the dealership, the woman whom I spoke to, Anna Mae, repeated that the terms are as we spoke over the phone. Then she disappeared (I was told she left, but later was told she's with another customer upstairs. suspicious...) and the "sales manager" said that she is new, and the lease doesn't include taxes and DMV fees. Obviously I couldn't get the lease on the agreed terms and I left the dealership upset. it was just a waste of time. I don't do business with liars. More

Owner Thanks to Humberto for you help and my new Acura RDX i so happy with my car you the best thank you so much for everything Thanks to Humberto for you help and my new Acura RDX i so happy with my car you the best thank you so much for everything More

great pre-sales, terrible post-sales experience My pre-sales experience with OpenRoad was great. I arranged for the purchase of a 2017 used luxury car and all of the paperwork was ready when I walk My pre-sales experience with OpenRoad was great. I arranged for the purchase of a 2017 used luxury car and all of the paperwork was ready when I walked in the door. The finance manager Scott was great, he didn't upsell me on anything and I got the feeling that this was a white-glove, high-touch dealership. However the post-sales experience was horrible. First I asked the salesperson if they had both keyfobs, he said "yes", then after I closed I was handed one keyfob. These are expensive keyfobs which are over $200 for the device and another $200 to program. He said they would get it to me later in the week which was my mistake for accepting. Second there was the temp tags. One week before the expired (about 3 weeks after purchase) I still didn't have plates or registration. This is very unusual given every other car I have purchased I have the plates well within 14 days of closing. I called the dealership and spoke with the used car sales manager Adam and he assured me they were "working on it." Of course they weren't and of course I had to spend hours of valuable time chasing him both with emails and phone calls. I finally contacted a lawyer because the temp tags expired and the car was not legal to drive. Once I sought legal advice and advised Andy they sent me the plates which was 2 weeks after they expired. I still don't have a keyfob and am filing a claim in regards. Overall I odn't think that Adam or this dealership understands how luxury sales work and I don't think he is a good fit for a high-touch, white-glove, luxury business. I found that chasing him not only disrupted my work and time but he was very defensive and elusive. Who wants to do business with someone like that? More

Second new car from same dealer The deal went smoothly. No catches, everything as promised on phone conversations. Nobody could beat the offered deal and it was worth to drive 50 mil The deal went smoothly. No catches, everything as promised on phone conversations. Nobody could beat the offered deal and it was worth to drive 50 miles. Worked with Pedro Diaz- great experience. More