Open Road Acura of Wayne

Great experience We absolutely recommend Open Road Acura of Wayne. Dave Scattereggia is the nicest Car Sales Consultant we ever dealt with. Knowledgeable, professional We absolutely recommend Open Road Acura of Wayne. Dave Scattereggia is the nicest Car Sales Consultant we ever dealt with. Knowledgeable, professional, and a straight talker. Other individuals we interacted with were nice, as well. The whole experience of completing the deal, from the road test to the trade in, was flawless. Thank you Dave, Loreta, Agron & Fiona More

Swimming with Sharks We found a used car at Open Road via CarFax. $16,375. We were told the car was there and that our $17k budget (total) was no problem. Two days later We found a used car at Open Road via CarFax. $16,375. We were told the car was there and that our $17k budget (total) was no problem. Two days later it was still there so we stopped in. Our sales rep, Sabhir told us the car had “just arrived” and gave us an initial impression of a no-hassle deal. We sat down to go over details and suddenly felt like we were swimming with sharks. “Do you offer a warranty?” Sabhir assured me, "30 days. If anything happens during that time we just bring it back." Something major? "You just bring it back". What does that mean? "Bring it back and we look at it. 30 days, for ANYTHING." He also suggested we could return it if we weren’t happy with it. I didn’t buy any of it. The details sheet: Line 1, price, $16,375. Then a myriad of lines "Registration, Dealer Fees", etc., roughly $1,000. Then several lines like "NJ Registration $100" (two "Registration" fees?), Tags, etc. Then, a $980 line item, "Reconditioning Fee". Sabhir initially claimed they’d just gotten the car and only had time to wash and wax it. He said their service department charges them $300 just to look at the car. After more fees came a new Grand Total of more than $19,700, with still more to come. I had asked about using our own financing, but now we see we’re charged $500 if we do. Earlier Sabhir said the dealership doesn't make money on financing. Nonsense. Search “Finance Reserve”. If they don’t make money, why the $500 fee? Sabhir asked if we had any concerns. Yeah, we had concerns. The back and forth went on and on. We played the insulting Magic Manager game where he "pleads our case" to an unseen omnipotent being. The last debate was over our refusal to pay a $500 financing fee. During this Sabhir claimed, “Oh, I don't make money on used cars"... Yeah, and I'm the King of Egypt. So finally Sabhir returns with an old favorite: "The manager says we're already losing too much money on this car and you can take or leave this offer. He said it's a 'Gift from God'". Uh huh. So we considered these divine new numbers. Still over the listed price but a reasonable value for the number. We agreed to terms including a refundable $500 deposit. Four times Sabhir tried to get my son to sign a contract that included everything we’d negotiated away. He finally relented and we departed with a deal. The following day I anonymously called Open Road and asked to speak to a manager. What warranties did they offer on a used car? He said bluntly, "We guarantee it will pass inspection. Nothing more." I gave an example or two: "We guarantee it will pass inspection." Also, "There is no cooling off period in New Jersey." The call underscored the dishonesty of our experience. When a pre-purchase inspection showed it needed an alignment Sabhir said they'd do it only to later text me stating that, “We can’t do the alignment because we're losing so much money.” The staff is pleasant, and the inventory looks solid. Scott (Finance) was such a positive that it made us feel a bit better. The real problem is their business model. They price vehicles low to grab your eye and then plan to load it up with lots of "gotcha", small-print fees. It's an unsatisfactory experience that leaves you feeling dirty. The deal included another oddity. The price of the car was lowered so that the paperwork showed us paying all the fees we’d refused. It didn't impact our bottom line, so we agreed. The next day my son found paperwork in the glove compartment. It was a sales packet from the previous buyer including personal information. Quite concerning. We called the buyer to let them know about it and to ask about the history of the car. The details exposed not only more lies about our car, but also their own bad experience with Open Road. In the end I can't recommend any dealership that employs such antiquated, frankly dishonest tactics to sell a vehicle. If you're not equipped or drawn to go shark hunting I would avoid swimming anywhere near these murky waters. More

Worst service EVER I have no idea where these positive reviews came from on this place - personally, I think they are fake. I had the WORST EVER experience with this ser I have no idea where these positive reviews came from on this place - personally, I think they are fake. I had the WORST EVER experience with this service center. I now go to Acura of Ramsey and have to drive double the time just to avoid Route 23 Acura. The lying and inaccuracy of trying to sell unneeded services is disgusting. They tried to tell me I needed new brakes on a 6 month old car and when I asked for proof I was told by Brian: "Oh, we must have made a mistake." I had a shaking that my car had and went through hundreds of dollars of diagnostic issues that took them 2 years to reimburse. As it turned out the other dealer I now go to said it's a ongoing issue with my year/vehicle and Route 23 had no clue it was even an issue. I have never seen so much back peddling and lying as I've dealt with there. Everyone waiting was as annoyed as me which is why question whether the review are true. I would not even get towed to this place and rather pay extra to stay clear of this service center. Horrible! More

Great This is a great dealer I buy the car a 2 months ago. The sales person is great his name is /Humberto/ his a nice person I recommend to anyone to buy This is a great dealer I buy the car a 2 months ago. The sales person is great his name is /Humberto/ his a nice person I recommend to anyone to buy More

Great service Raja Kakepoto was very helpful and knowledgeable. He knew everything about the car we bought and was very helpful. Finance department very fast and Raja Kakepoto was very helpful and knowledgeable. He knew everything about the car we bought and was very helpful. Finance department very fast and easy. Great experience. More

New to Acura I have been a long time customer of another brand. I wanted to change and your Sabir was the best! Very knowledgeable and patient. I am a new Acura cu I have been a long time customer of another brand. I wanted to change and your Sabir was the best! Very knowledgeable and patient. I am a new Acura customer because of him!! More

Happy customer Humberto the best more than professional great guy. I recommend this dealer great services and very respectful people working there totally happy with Humberto the best more than professional great guy. I recommend this dealer great services and very respectful people working there totally happy with the services I received. More

Fantastic service !!! The entire Service Dept. with Joana Sultan at the helm were amazing in the services they provided. I felt that they had totally appreciated my loyalty The entire Service Dept. with Joana Sultan at the helm were amazing in the services they provided. I felt that they had totally appreciated my loyalty as a continuing customer for the past twenty plus years, and handled my service need in a timely and efficient manner. I would recommend this dealership in a heartbeat. More

Great experience with wonderful people! I had a great experience purchasing my new Acura RDX in Wayne, NJ. Elka Green was such a wonderful sales worker and was so professional and thoughtful I had a great experience purchasing my new Acura RDX in Wayne, NJ. Elka Green was such a wonderful sales worker and was so professional and thoughtful to our needs throughout the process. She went above and beyond to make sure we left there happy and comfortable with our new car. I would recommend Elka to anyone who is looking for a terrific person to give you an easy and wonderful experience! Thank you Elka and to the rest of the staff at Acura! Everyone was so warm and friendly! I’m glad to be a part of it! More

Worst Customer Service and Managers need to be fired God forbid if you do not buy your car from there and want any service from them. They will treat you like your a step child. If you ask them for anyth God forbid if you do not buy your car from there and want any service from them. They will treat you like your a step child. If you ask them for anything they make you feel that your a nuicance and will try to avoid the issue. The managers there for sales are grimy and make you feel that you have to pay top dollar for a car that has accidents on it. More