Open Road Acura of Wayne

Very bad buying experience. I ordered car more than 3 weeks ago and gave deposit. Now this guys trying to sell me this car for different money, much more that was offered. Big d I ordered car more than 3 weeks ago and gave deposit. Now this guys trying to sell me this car for different money, much more that was offered. Big disappointment! Will definitely contact Acura of North America! More

I wouldn’t buy a car here again. They did not respect my time. I called in advance about a pre owned certified car. I put a deposit down on a monday, asked for it got be ready wednes They did not respect my time. I called in advance about a pre owned certified car. I put a deposit down on a monday, asked for it got be ready wednesday evening, and asked for a callback with the out the door price as I was driving 100 miles to get there. The car had visible scratches that were buffed out after I asked. The next day I realized there was no lug nut key for the wheel locks so I called and they said they would send them. 3 weeks later, after multiple calls to follow-up, I had to keep following up them to make sure they were coming as I have two young children and would rather change a tire then wait for road side assistance. They made it seem like they were doing me a favor by sending them for free but realistically it should have been caught in the inspection. 6 weeks after purchase the car starts making a popping noise under the drivers pedal. My local acura said the rotors and brakes had a lot of rust and needed to be replaced and advised me to call where I bought the car vs them do it since it should be corrected. Jean (the general manager at Open Road) told me to bring the car back the 200 miles round trip or go 120 miles the other open road in NJ since “my local dealership was upselling as they all do and he also told me rust happens”. I am taking it elsewhere and eatting the cost. They couldn’t confirm the work would be covered unless they looked at it to eval but I wouldn’t know until I took the 5 hour round trip. Everything could have been smoother with accurate communication and follow through. This was the worst car buying experience out side of the finance people they were awesome. With this dealership save yourself the headache of not great customer service and be aware that the certified preowned inspection is questionable since I had two preventable safety issues all prior to having the first payment due. More

My sales representative, Gabriela, was very helpful and performed her best to ensure the transaction was processed efficiently. Since I purchased the vehicle out of State and unseen, Gabriela provided a ve performed her best to ensure the transaction was processed efficiently. Since I purchased the vehicle out of State and unseen, Gabriela provided a very good assessment of the vehicle's overall condition since she was appointed as my vehicle "inspector". Gabriela was supported by her company and was prompt at returning my calls. I was pleased with the overall service but a little more familiarity with out of State licensing would have made this an A+ experience. More

Worth service ever my son car A/C went out we bought the car few months still under warranty THEY HAVE NO CAR Loaner all I get from Gus the Service manager his apology the temperature outside at 100° WTH!! car few months still under warranty THEY HAVE NO CAR Loaner all I get from Gus the Service manager his apology the temperature outside at 100° WTH!!!!!!! More

Great dealership to buy a car. Great staff! Jessi was a pleasure to deal with. Great staff! Jessi was a pleasure to deal with. More

Elvis De Leon was absolutely AMAZING. No pressure to buy my TLX ASPEC in Apex Blue with Orchid Interior. I cannot thank him enough for getting me out of my Lexus Is350. Go ask for Elvi No pressure to buy my TLX ASPEC in Apex Blue with Orchid Interior. I cannot thank him enough for getting me out of my Lexus Is350. Go ask for Elvis at Open Road. He is #1 … More

Excellent experience. .Elvis is an excellent sale representative he made it possible for me to drive back home with a new 2024 RDX ..thanks so much for helping me through a .Elvis is an excellent sale representative he made it possible for me to drive back home with a new 2024 RDX ..thanks so much for helping me through all the approbation process you're the best More