Open Road Acura of Wayne

WOW, is all I can say! No games, no hassles, a complete pleasure to buy a vehicle from them. Whoever assembled the sales and management team at Open Road Acura of Wayne should consult other dealers on how pleasure to buy a vehicle from them. Whoever assembled the sales and management team at Open Road Acura of Wayne should consult other dealers on how it is done! Mike, Natalie and Rick Fuller, you guys are simply the best! Thanks for making the car buying experience a pleasant one and not playing any games. Price, car and process exactly as described. I would come back again, again and agian. Thanks, Shawn More

The used car rep was very kind to let us test drive an Black RDX without question. As we drove off the lot, we mentioned a brake squeeling noise but the rep insisted to close the windows and listen "to h Black RDX without question. As we drove off the lot, we mentioned a brake squeeling noise but the rep insisted to close the windows and listen "to how the car really sounds." The noise went away and we dismissed it. He was very knowledgeable about the car and explained all its features, including the navigation system. From here there are repeated, joking questions such as "the car is good right?" and "when do you want to pick up the car?" We step into his cube & then his true colors are revealed. He accesses their Wayne website to show us the price and car fax. (Now he plays dumb since we spoke to him earlier about these stock #s) He insists there were firm prices and couldn't explain the $2000 markup versus other vehicles. (Compared to edmunds, this price was above the dealer certified price.) Even with his manager to his side, he's upset about these websites and dismisses edmunds/kbb values. Anyway they are great for test drives, but don't waste your time after that! Wish we checked their reputation on this site before our visit... More

I went in to purchase a certified used car which I was very interested in. The salesman was nice and showed me all the features of the car but when it came down to the pricing he tried his best to negotia very interested in. The salesman was nice and showed me all the features of the car but when it came down to the pricing he tried his best to negotiate until the manager came and comepletely shut ut out of a deal. The manager debated about the car more than he tried to even budge on the price. He insisted I look for something else rather than try to work something out with me. I went to DCH acura over in montclair and got the same car for significantly less with the certified 100k mile warranty. The manager at open road needs to be fired. More

I was helped by Elvin Diaz who sold me my vehicle. He worked very hard with the Sales Manager to make the deal happen immediately. He was literally assisted by the entire sales group in meeting my needs worked very hard with the Sales Manager to make the deal happen immediately. He was literally assisted by the entire sales group in meeting my needs, setting up the credit, delivering the new vehicle and helping me return a rental. Great TEAM Job. Would recommend them all to my friends. More

I stopped in to Open Road Acura to look at potentially buying a new TL. I had a very clean low mileage trade. The young salewoman was very pleasant. She was not the issue.After the used car manager looke buying a new TL. I had a very clean low mileage trade. The young salewoman was very pleasant. She was not the issue.After the used car manager looked at my car, he conferred with the sales person and she gave me a price for my car which was very very low. I know this as I was aware of the Galves value which is the publication a dealership will use to determine used car values. Maybe this was for show, but when he heard what I wanted for my trade, he yelled at the sales person (in his office, I never saw him), " what do you want me to do, I have no where to go". I could hear this as I waited on the showroom floor. Needless to say I did not buy the car there.I bought it elsewhere. The differnce in price ? The dealer I purchased from gave me $700 more for my trade, and sold me the new car for $1000 less ! It pays to shop, but I wouldn't put Open Road on your list if you are looking for a new Acura. Poor,poor, poor customer service. More

I was really not looking forward to buying a new car because of past experiences but Aldo and the managers of this dealership made the whole experience pleasant. Was able to negotiate a very good price because of past experiences but Aldo and the managers of this dealership made the whole experience pleasant. Was able to negotiate a very good price for a 2010 TSX and I am thrilled with the car. Picking up the keys and signing the paperwork was quick and painless. Would recommend this dealer. More

It was surprising easy to negotiate the leasing of the vehicle with the salesperson, Michael Arias and was warmly welcomed by all including a manager named Gene. The experience was genuinely relaxed and vehicle with the salesperson, Michael Arias and was warmly welcomed by all including a manager named Gene. The experience was genuinely relaxed and delivery was prompt tne enjoyable. I would not hesitate to refer others to the dealership. More

This was by far my best car buying experience yet. I gave myself plenty of time to buy a car and received multiple quotes via email from dealerships in Virginia, Ohio, and New Jersey. Maurizio gave me gave myself plenty of time to buy a car and received multiple quotes via email from dealerships in Virginia, Ohio, and New Jersey. Maurizio gave me such a good offer I did not even have to haggle. His offer registered as a "great price" at truecar.com and he even included the destination fee. All of the negotiations were complete via email so my first trip to the dealership was to buy the car. I am in the military and Maurizio was so helpful he even helped me register my car at my next duty station saving me almost two thousand dollars in state taxes. I highly reccomend this dealership and especially Maurizio to anyone in the market for a new Acura. He not only offered me the best price in three states but also made it an incredibly enjoyable buying experience for me and my wife. More

For those that are either scared to visit car dealerships when it comes time to buy a new car or simply dread it, I am writing this to recommend Open Road Acura of Wayne to you. The people are friendly and when it comes time to buy a new car or simply dread it, I am writing this to recommend Open Road Acura of Wayne to you. The people are friendly and they take the time to educate you on a car that will meet your needs and the costs involved. They showed me exactly how I was saving money off the MSRP and broke down all costs to show me that there wasn't some type of hidden profit or "scam"involved, which many past dealers have tried to do to me. Being a woman, car dealerships have tried to take advantage of me in the past, but Open Road Acura of Wayne did not. Mike and Darius made my experience pleasant and I'm now driving a brand new TL which I absolutely love. The GM of the dealership, Eric, also greated me while I waited for my new car to be washed and ensured that my experience with his people was acceptable. These people really care. I would strongly recommend this dealership to anyone in the market for an Acura. They will take care of you! More

Just got a 2004 Acura TL. I am extremely pleased with my experiance at Open Road Acura. I am 100% opposed to buying cars at dealers. However I needed a car quick so I stopped in to this dealer. Bill took gr experiance at Open Road Acura. I am 100% opposed to buying cars at dealers. However I needed a car quick so I stopped in to this dealer. Bill took great care of me and unlike most sales people he made sure that I was his priority and not the $. He went above and beyond to make sure I left happy with the car. The one downside at this dealer is the Doc fee. Its well above the average dealer. But in the end I feel it was worth paying the extra because they did one of the best detailing jobs I have ever seen on a car. There wasnt even a speck of dust on the interior and they cleaned the wheels to make them look brand new. You should have no problems at this dealer if you do your homework on the car your looking for first! More