North Park Toyota of San Antonio

Worst service. Choose another dealership.waited 4 hours for tire replacement and oil change. There’s no communication and I had to track down several people just to Choose another dealership.waited 4 hours for tire replacement and oil change. There’s no communication and I had to track down several people just to ask for an ETA. Management attempts to justify their issues, never offered an apology. Then says he’ll wash my car- when I specifically asked for this after an oil change and it wasn’t done. Don’t waste your time, they need better training. More

Kyle was super nice! Super helpful . I’ve been coming here for years and everyone is is great but Kyle was excellent! Super helpful . I’ve been coming here for years and everyone is is great but Kyle was excellent! More

Arrived early for an 8 am appointment. No car in the bay but my car. I’m there to replace a battery under warranty. 2 1/2 hrs later, I’m out $136 and have to find my car in the parking lot No car in the bay but my car. I’m there to replace a battery under warranty. 2 1/2 hrs later, I’m out $136 and have to find my car in the parking lot! No courtesy of setting the clock on my car, no air in my tire with the tire gauge light on. However, I was asked to spend extra on replacing my battery cables! Absolutely inexcusable!! As a 62 year old woman, I travelled 23 miles one way for this type of service! Never again. I’ve purchased 2 vehicles from North Park and it will be my last. More

I had a great experience at this dealership. Everyone was friendly. My salesman Joseph Turner was very helpful and nice. He helped me with all my concerns and answered all my questions. Great cu Everyone was friendly. My salesman Joseph Turner was very helpful and nice. He helped me with all my concerns and answered all my questions. Great customer service all around. More

Jon Jon ( Juan Arguello IV) Service Advisor provide me with awesome customer service. I came in for a low tire, wipers, and ztek. Jon Jon look up my maintenance plan when I arrive and advice me my oil cha with awesome customer service. I came in for a low tire, wipers, and ztek. Jon Jon look up my maintenance plan when I arrive and advice me my oil change was coming up. Before any work was done on my tires he advices me of my options and explained my warranty. I had messed up my rim by going into pothole in country. I replaced it. In addition, I purchase wheel alignment. I am so happy and grateful I got my vehicle taken care of with Jon Jon who understands the importance of keeping customers safe on the road. I am constantly driving into city so knowing that my advisor is highly knowledgeable in automotive and my vehicle is maintained gives me a peace of mind when on the road. Ashley ( payment) desk provided me with friendly service while taking my payment. The person that sold me my vehicle Hugo 2 year ago said Hello to me and ask how I was doing in the waiting area while I was studying. Which is great that he remembered his customer. Irma Rangel was friendly as well while I was waiting for my services. Thank you ALL for today’s experience. More

Joseph T was amazing! Got me the vehicle I wanted!!! It’s fire 🔥 I will definitely come back again Got me the vehicle I wanted!!! It’s fire 🔥 I will definitely come back again More

Bought my truck from North Park Toyota. Told to bring it in every six months for Zaktek paint protection. Scheduled my appointment for this and oil change about a month prior. Was told it h Told to bring it in every six months for Zaktek paint protection. Scheduled my appointment for this and oil change about a month prior. Was told it had to be clean for the protectant to work. Ask if they had a simple car wash. Was informed that is is not working right. May scratch your car and the service manager didn't want to fix it because it was a hassle. So, since they couldn't clean it, it wasn't done. I had to drive 30 miles to this dealership through a few rain showers. I will no longer go 30 miles to this dealership for work on my car. They do not seem to care for the customer. I was told the service manager would talk to me. He never showed after I waited 20 minutes. Told he was busy. He was just sitting there talking to my service person. Never contacted me by text, phone or in person. He knew my phone number. More

Amazing team here got what I wanted at the price point I wanted. Deanna Martinez was amazing. If you need a car and some one to work for you please go see her wanted. Deanna Martinez was amazing. If you need a car and some one to work for you please go see her More

WORST experience with Jesse. We live 2 hours away and saw a truck on their used car website that we wanted to buy. Jesse assured us that it was still available and we emphasize We live 2 hours away and saw a truck on their used car website that we wanted to buy. Jesse assured us that it was still available and we emphasized that we wanted to purchase it (CASH SALE). We immediately drove all the way down and was called just THREE minutes before we got there that it had been sold by another salesman! Then to further insult us, he thought he could sell us a NEW truck. Would NOT recommend. More

Awesome help since the moment we got there, very attentive, and super great customer service attentive, and super great customer service More