Norm Reeves Toyota Dallas - Service Center

One star because of lack of communication. I had to call multiple times to find out when car was diagnosed even when work was completed . Lack of updates on my vehicle, went three weeks with I had to call multiple times to find out when car was diagnosed even when work was completed . Lack of updates on my vehicle, went three weeks without car waiting on parts More

I won’t be back. Oil change took entirely too long. Ever since this place turned into Norm Reeves all of the staff has suddenly become incompetent. I got my car back Oil change took entirely too long. Ever since this place turned into Norm Reeves all of the staff has suddenly become incompetent. I got my car back after waiting over three hours for the oil change and the return for an oil change was 200 miles. I don’t even know if they truly changed the oil and they didn’t even run it through the car wash. This place is TRASH. More

Shelly was very friendly and helpful. She gave me the best price possible. Service was efficient She gave me the best price possible. Service was efficient More

There was confusion on where to go for service and who to speak to. It would’ve been nice for someone to greet us at the car and ask what we were there for like other Toyota dealerships do. The environment w speak to. It would’ve been nice for someone to greet us at the car and ask what we were there for like other Toyota dealerships do. The environment was also not very welcoming as I’ve experienced at other Toyota dealerships. They gave my car a wash but honestly it came out looking more dirty than how it was before the wash. Only good thing I have to say about this dealership is they have one sales woman who was very friendly and welcoming as we were browsing the lot. More

sales associate were helpful and knowledgeable, much easier to communicate with than last visit to Cowboy Toyota. easier to communicate with than last visit to Cowboy Toyota. More

Love to work with shally never ever problem always co operative and friendly nothing else to say but love to come Toyota operative and friendly nothing else to say but love to come Toyota More

Was told it was gona be an 1 and 15 minutes. After waiting a 1:1/2 was told my car was “ 1 more then next”. How about next time be courtesy of peoples time and let the customer know at maybe I d After waiting a 1:1/2 was told my car was “ 1 more then next”. How about next time be courtesy of peoples time and let the customer know at maybe I don’t know…and hour that her car has not even been looked at and may be another hour. That way the customer can decide to stay or leave to get to work on time. Never going back More

It was the worst experience I’ve ever had buying from a car dealership I’m already thinking about trading my car absolutely horrendous car dealership I’m already thinking about trading my car absolutely horrendous More

Excellentent customer service they always there for any question or thought that I have thanks for everything. Nice work. question or thought that I have thanks for everything. Nice work. More

Good service and great personal. Justin is wonderful and I enjoy working with him. He has been so helpful to me. Justin is wonderful and I enjoy working with him. He has been so helpful to me. More