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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.4
1,190 Reviews

1,190 Reviews of Norm Reeves Toyota Dallas - Service Center

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August 25, 2025

They did the oil change to my car with out the car need iit Carlos never tell me anything and they mess up the plastic cover More

by Lourdes Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Conner McMahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 24, 2025

Antonio Holmes took care of me in an excellent way. He was professional but more importantly kind and personal. He deserves praise for his customer care. Outstanding! More

by sjtinsley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2025 -

Norm Reeves Toyota Dallas responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 24, 2025

Everything is going good easy and sped up no more whiting time .I’m very happy More

by Babuji K V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwin Aguilar
Aug 24, 2025 -

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Norm Reeves Toyota Dallas to be a positive one. Please don't hesitate to reach out if you need anything else. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 23, 2025

Great service as always, very knowledgeable and friendly employees. I received my part replacement under warranty. Thank you so much!!! More

by CUC_ANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 21, 2025

I trust doing business with Shelly and have chosen her for my maintenance for 10 years. Norm Reeves agency seems much more accommodating than previous owners. More

by nlaw46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for choosing Norm Reeves Toyota Dallas! We're so glad that you are pleased with our dealership and have had such a pleasant experience with Shelly. We strive for excellent service here and we look forward to serving you again in the future.-LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 20, 2025

Brought my vehicle in for its 15k service. Was very quick and efficient. Made sure everything was inspected correctly. More

by lindaneria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for choosing Norm Reeves Toyota Dallas. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 19, 2025

Sergio’s work was very well. Explained everything and made sure parts for my vehicle were in stock. More

by Jnicole1601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 18, 2025

Don’t return phone calls. Warranty issues not addressed or resolved. When it was cowboy Toyota it was better service. More

by Vincent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shelly Jackowski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2025 -

Norm Reeves Toyota Dallas responded

Vincent, Thank you so much for this feedback. We are always striving to provide an Exceptional Experience. It appears we fell short this time and we regret that. We truly value you as a customer and we are always looking for ways to improve. I would like to find out more details about what happened and address any issues. If you would like to discuss this matter further, please reach out directly. We look forward to serving you better in the future. Thank you! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 17, 2025

My Toyota's light gray leather on the driver's door was stained with oil, assuming form my oil change. I was able to clean it off but I was not even given a heads up about it. I would appreciate it if the More

by luz_melendez2016
Recommend Dealer
Yes
Employees Worked With
Sergio Leyva
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sergio Leyva
Aug 18, 2025 -

Norm Reeves Toyota Dallas responded

Luz, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly, or let us know the best way to contact you, and we will reach out. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 16, 2025

Shelly is professional and friendly. I've been going to her for years. She makes sure she takes care of your vehicle. I rally appreciate her honesty and hospitality. More

by krnleach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2025 -

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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