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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.5
820 Reviews

820 Reviews of Norm Reeves Toyota Dallas - Service Center

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January 26, 2025

Tarde en la sala de espera pero se me dio el servicio que necesitaba . Bueno More

by Hiliana Beltrán
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : No en lista OCTAVIO MENDOZA
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Jan 27, 2025 -

Norm Reeves Toyota Dallas responded

Valoramos tus comentarios sobre tu visita de servicio para tu Toyota, Hiliana. Esto nos ayudará a reducir los tiempos de espera para que tengas una experiencia de cinco estrellas. ¡Muchas gracias, y no dudes en programar tu próxima visita en línea!

January 25, 2025

Satisfaction, Carlos López always give me an excellent service, thanks very much for your help More

by elielaine777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Norm Reeves Toyota Dallas responded

We're happy that you're back for your next service appointment! Thanks for trusting Carlo with your Toyota, and we're ready to serve you when you need it again. Thank you!

January 23, 2025

Justin has been my service guy for 14 years. I would not take my vehicle to be at no other dealership. More

by jacquelinefrly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate you sticking with us for 14 years, Jacqueline! Justin must be doing something right when working on your Toyota, and we're pleased. Thanks for relying on our services, and we look forward to 14+ years of our partnership. See you next time, and make sure that you check out our service specials before you visit us again!

January 23, 2025

They were reasonable, courteous, and thorough. They kept some of the wonderful employees of Cowboy Toyota. More

by Terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

Norm Reeves Toyota Dallas responded

We're glad that you're satisfied with the service you received for your Toyota, Terry! Thanks for sticking with us, and we hope to be serving you for a long time to come. When you're ready for your next service appointment, you can conveniently schedule it online.

January 22, 2025

I enjoy the service received at now Norm Reeves Toyota. Mr. Justin Auchter, a wonderful young man, very professional, always makes servicing my vehicle a wonderful experience. I'm very grateful, Thank yo More

by luther_tolliver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Norm Reeves Toyota Dallas responded

We're excited to read that Justin has been providing quality service to you, Luther! Having a good mechanic is so worth it, and we're glad you found him. Thanks for the compliments, and we hope to see you at a future service appointment! Feel free to request him once again.

January 21, 2025

Do better with your customer service and rental cars. . John was courteous and professional. The service advisor I met previously told me to call and schedule an appointment while he was sitting at his de More

by Bik
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Billy Goss
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2025 -

Norm Reeves Toyota Dallas responded

Glad to hear John took care of you, but we are sorry to hear about your other feedback. We take great pride in our customer service, and want to ensure you are happy, heard, and content regarding service. Please reach out to our GM, Bryan Haarhues, at bryan.Haarhues@normreeves.com to discuss in further detail.

January 21, 2025

Happy with the service provided. Very helpful and respectful throughout the process. Great service provided. More

by wibarra31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2025 -

Norm Reeves Toyota Dallas responded

Glad to hear you had such a positive experience. We hope to see you again in the future. Feel free to kick off your next visit with our online scheduling portal!

January 21, 2025

Service was completed in a timely manner & I was advised regarding any items which needed special attention. More

by galvinp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2025 -

Norm Reeves Toyota Dallas responded

We're always here to lend a helping hand! Thanks for trusting NR Toyota Dallas with your service needs!

January 21, 2025

Antonia has been great the two times he has been my Service adviser I will be using him again More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2025 -

Norm Reeves Toyota Dallas responded

Service is so much easier when you have a trusted advisor you can lean on. Glad you have found that with Antonio. We look forward to your next visit -- make sure you check out our specials online before coming in!

January 20, 2025

They took more than 3 hours and did not provide updates. They were not good at explaining the reasons for the services recommended nor did they provide a price break down until I asked. More

by aramar_cuevas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antonio Holmes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2025 -

Norm Reeves Toyota Dallas responded

Transparency is vital when it comes to service, we apologize you felt communication was lacking. We'd like to discuss this with you and see if we can come to a resolution that leaves you feeling better about your visit. If you are willing, please reach out to our GM, Bryan Haarhues, at bryan.Haarhues@normreeves.com.

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