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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.9
653 Reviews

653 Reviews of Norm Reeves Toyota Dallas - Service Center

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March 12, 2024

My last visit to cowboy Toyota car services was outstanding. I was treated with respect and the work done and experience was more than efficient. I felt cared for and did not had any issues with an More

by fcepeda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karissa Carrasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

Norm Reeves Toyota Dallas responded

Thanks for sharing about your experience with Cowboy Toyota. We appreciate your business and hope to see you again soon!

March 10, 2024

I was very impressed that the service manager came out to get service on my suv started instead of waiting until my adviser was available. More

by Pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Farmer
Mar 10, 2024 -

Norm Reeves Toyota Dallas responded

Thank you, Pam! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Cowboy Toyota!

March 04, 2024

Always a pleasure to work with shelley! !!!!!! She is the best and I wouldn’t go anywhere else More

by 39smiles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

Norm Reeves Toyota Dallas responded

Thank you for choosing Cowboy Toyota. Your feedback and rating mean a lot to us. We're glad Shelly was able to help, and we hope to see you again!

February 29, 2024

Have been using Cowboy Toyota for 15 years now. It's the only dealership that I have ever gone back to for a second vehicle. I use and trust the Service department. More

by tdgardner66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Cowboy Toyota, we look forward to having you as one of our valued customers for many more years to come!

February 14, 2024

Called late in the morning because my engine light came on. Was able to get in and out by 3PM. Thank you team. More

by txjlewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Cowboy Toyota, we look forward to having you as one of our valued customers for many more years to come!

February 10, 2024

My experience with Cowboy Toyota goes back fifteen years, excellent service and the best purchase deals!!! More

by TG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2024 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 27, 2024

I came in to drop off my vehicle. My assigned service manager wasn’t available, so Harveen helped me immediately. Justin explained all my vehicle issues and was so nice and helpful. T More

by devon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Norm Reeves Toyota Dallas responded

Thanks, Devon, for sharing about your experience with Cowboy Toyota. We appreciate your business and hope to see you again soon!

January 25, 2024

Shelly was great. The service was quick and reasonably priced. We plan on going back when service/maintenance is needed in the future. More

by NV Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2024 -

Norm Reeves Toyota Dallas responded

Bob, we are very happy to hear that Shelly provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 23, 2024

Shelly, my maintenance contact person, is always fabulous. Ben, from maintenance, was also very helpful. More

by jomondo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben (I don't know his last name. He is a mechanic.) Great help.
Jan 23, 2024 -

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear that Shelly and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 16, 2024

Shelly in the service department always takes great care of my vehicle needs, very courteous and professional! More

by Jaime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Norm Reeves Toyota Dallas responded

Jaime, Thank you for taking the time to share your feedback with us. Shelly and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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