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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.4
881 Reviews

881 Reviews of Norm Reeves Toyota Dallas - Service Center

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February 20, 2025

Excellent customer service, great job, always bring my cars at this Toyota service and don't have any problems at all. I would recommend this place. More

by rivas1287
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2025 -

Norm Reeves Toyota Dallas responded

Your loyalty means so much to us, and we hope to partner with you for service for many miles to come! Remember that we have service specials that can sweeten any visit to our service center. Thanks so much, and we can't wait to work with you again!

February 19, 2025

I did not bring my Toyota, but I have always used Toyota Service. Service Center has always been great. Thanks Toyota. More

by dmackey_ardyss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2025 -

Norm Reeves Toyota Dallas responded

We hope to welcome you back someday for Toyota service! We do appreciate your five-star review. Thanks so much, and remember that you can schedule an appointment online!

February 19, 2025

Professional,timely,pleasant invironment. Personnel was warm,accommodating,up front and transparent.I like the abrebiated informative incounter .Please keep the efficient process.Thank you. More

by OFELIAEADD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Auchter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Jackowski
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2025 -

Norm Reeves Toyota Dallas responded

Your words amaze us! We appreciate you pointing all the elements of quality service. If you have any concerns, please feel free to reach out to us as we value customer feedback. Thank you!

February 19, 2025

I have been using Norm‘s Reeves Toyota for a while now they have been very professional in my needs to my Ravs 4 I just had an oil change. They were very friendly and very professional. They even washed m More

by steven.argandona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2025 -

Norm Reeves Toyota Dallas responded

Sounds like a satisfying visit, Steven! Making sure that your Toyota RAV4 is clean and performing well is a priority for us. Thanks so much to you and your wife for choosing our dealership!

February 19, 2025

Good job, fast service. I will be back when I need specific services for my vehicle. More

by WESTBROOK.JAMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2025 -

Norm Reeves Toyota Dallas responded

That's great to hear, James! We're happy that your experience during your Toyota service visit will prompt you to return. When you need an appointment, feel free to book it online. Thanks so much!

February 18, 2025

Lost its family feeling as a dealership! Just a business now. Not impressed overall now. More

by briancolwill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2025 -

Norm Reeves Toyota Dallas responded

While we're disappointed that you were dissatisfied with your service appointment, we appreciate you letting us know, Brian. This will help us to investigate what we could be doing better. If you have any specific suggestions, please reach out to us. Thank you.

February 18, 2025

Shelly is always on point and gives A1 services for all her customers 5 stars always for Shelly. More

by SHERRY59B
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 18, 2025 -

Norm Reeves Toyota Dallas responded

We all love Shelly and are happy that you do too, Sherry! Is there anything that we can do to provide you with a five-star experience next time? Feel free to let us know as we rely on customer feedback to see what we could improve or add. Thanks so much, and we hope to see you next time!

February 17, 2025

I trust you guys with my car because John is always straight with me. Thank you More

by HILARYANNJIRASEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2025 -

Norm Reeves Toyota Dallas responded

We're delighted to have your trust, Hilary! We will pass this on to John and feel free to request his services the next time that you stop by. Since we value you as a customer, please let us know what we can do to make your service visits even better. Thank you!

February 17, 2025

New ownership at this location appears to have increased "business traffic" considerably. Shelly is a very. Customer friendly and professional service writer. More

by thomashpk520
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2025 -

Norm Reeves Toyota Dallas responded

All business is good business, Thomas! We hope to provide a high level of service to trusted customers like you. Shelly is a fantastic member of the team, and we are lucky to rely on her to provide that type of service. If you'd like to request her again, please feel free to do so. Thank you!

February 17, 2025

Shelly is the reason I’ve had 5 Toyotas and serviced for over 20 years. She’s a rockstar! More

by AFFRILLERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2025 -

Norm Reeves Toyota Dallas responded

So, does that equal every four years you've upgraded your car? That's awesome! We're flattered that you've been sticking with us for more than two decades. Shelly should have her own fan club! We appreciate her and appreciate this review. Thanks for stopping by, and cheers to 20 more years!

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