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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.3
949 Reviews

949 Reviews of Norm Reeves Toyota Dallas - Service Center

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May 07, 2025

Outstanding, thank you for great service. I will be back! Staff is wonderful and informative More

by Justin Auchter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robby Deveer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Norm Reeves Toyota Dallas responded

Hi Justin, we're happy to hear that at Norm Reeves Toyota Dallas! We appreciate your recommendation and see you again! Safe travels!

May 07, 2025

I’ve been seeing Shelly for a few years now. She is the best. I recommend her to all my freinds. More

by JASONTEX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Norm Reeves Toyota Dallas responded

Hi Jason! Thank you for leaving us this five-star review and your kind words for Shelly from our service team at Norm Reeves Toyota Dallas! We'll see you next time!

May 07, 2025

Very clear and informative. Answered all my questions. Knowledgeable and explained the loan process. Would recommend him to others. More

by jcmyers5
Recommend Dealer
Yes
Employees Worked With
Edwin Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwin Aguilar
May 08, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for sharing your experience with us at Norm Reeves Toyota Dallas! We're glad to hear that our team provided clear and informative service. We appreciate the recommendation and are here if you need anything else!

May 06, 2025

Antonio Holmes is a great service manager. He described what was going to happen and went over the final costs with me. More

by Pete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025 -

Norm Reeves Toyota Dallas responded

Pete, we're delighted to hear that Antonio provided such clear and helpful service at Norm Reeves Toyota Dallas. Thank you for sharing your experience with us!

May 05, 2025

The only reason I continue to take my vehicle to this location is because of Antonio’s dedicated service More

by Brianagardner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025 -

Norm Reeves Toyota Dallas responded

Hi Briana! We're glad to hear that Antonio's dedicated service keeps you coming back to Norm Reeves Toyota Dallas. We appreciate your loyalty and look forward to serving you again!

May 05, 2025

Fast, reliable service. The service provided was fast and reliable as always. The service provided was fast and reliable, and Carlos was extremely helpful as always. More

by ROLANDO_BARCO
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Lopez
May 06, 2025 -

Norm Reeves Toyota Dallas responded

Hi Rolando! Thank you for sharing your experience with us at Norm Reeves Toyota Dallas! We're glad to hear that Carlos and our team provided fast and reliable service. We appreciate your feedback and look forward to serving you again in the future!

May 04, 2025

I brought in my 2017 Avalon for a safety recall and told Carlos I wanted nothing else done but all the safety recalls. He asked to do more a second time, and I repeated to just perform the several safety re More

by james@gaskin.com
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for sharing your experience with us. It's disappointing to hear about the miscommunication regarding the safety recalls and additional maintenance suggestions, as well as the lack of follow-up from Carlos. We strive to provide clear communication and thorough service, so I apologize that we fell short in this instance. If you'd like to discuss this further or have any other concerns, please feel free to reach out directly at your convenience. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

May 02, 2025

It’s a great place to do business with. I’m glad I bought my vehicle there. More

by JOHNHBRIGGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025 -

Norm Reeves Toyota Dallas responded

John, thank you for trusting the Norm Reeves Toyota Dallas team with your automotive needs! We're grateful for your support and look forward to seeing you at your next visit!

May 01, 2025

Repair was incomplete (alternator not correctly connected) had to have car towed back to dealership. Repair was completed but it was quite inconvenient and scary. More

by candace.french
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robbie Deveer
May 02, 2025 -

Norm Reeves Toyota Dallas responded

Candace, thank you for reaching out. Your feedback is appreciated and will be used to help us improve our processes moving forward. If you have any additional questions or concerns you'd like to discuss, please feel free to contact me directly. Thanks again, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

April 28, 2025

I waited almost 5 hours in a Total of twi visit for an oil change and one tire change. Antonio did a great job. Jessica not so well. More

by texas2080@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica
Apr 28, 2025 -

Norm Reeves Toyota Dallas responded

I'm sorry to hear that you visit with us was not satisfactory. We strive to provide an exceptional experience to all of our customers and I'm sorry we fell short this time. Thank you for sharing your feedback with us. If you would like to discuss this further, please feel free to reach out to me directly. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

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