Norm Reeves Toyota Dallas - Service Center

John is always great at getting me in when I need service. He's honest and I trust whatever he says about what work actually needs to be done. There are too many people trying to get what they can service. He's honest and I trust whatever he says about what work actually needs to be done. There are too many people trying to get what they can from you, so I'm glad that I have an advisor I trust. I recommend John to everyone I know. More

Sergio is extremely professional and helpful. He has made the process of maintenance of my vehicle seamless. 10/10 would recommend. He has made the process of maintenance of my vehicle seamless. 10/10 would recommend. More

Shelly is a great service rep. The service was professional. I have good service every time The service was professional. I have good service every time More

Excellent service, people are friendly they do a great job in my car I had to wait a little longer than usual but everything was ok. job in my car I had to wait a little longer than usual but everything was ok. More

Decided to take my Rav IV to Norm Reeves dealership after a bad experience w/Cowboy Totota. Difference in day & night as far as customer service. Have a new service rep, Carlos Lopez, that was top notch. He a bad experience w/Cowboy Totota. Difference in day & night as far as customer service. Have a new service rep, Carlos Lopez, that was top notch. He was able to fix a problem that I had been dealing w/for 2 years, explained what would be done, did the inspection & even washed my vehicle. Thank you Carlos for great customer service. You have earned my trust. Carolyn Wallace More

The process was easy. I made an appointment last week, I showed up 10 minutes early was brought right in by John Peña and the work was completed even faster than was estim I made an appointment last week, I showed up 10 minutes early was brought right in by John Peña and the work was completed even faster than was estimated to me. John was a great help and answered all my questions. More

John Peña, very happy with the check in process of my vehicle and keeping me informed on the status of when my vehicle will be done. THANX JOHN vehicle and keeping me informed on the status of when my vehicle will be done. THANX JOHN More

Shelly is wonderful. She takes care of her customers. She explains what needs to be done to my vehicle and keeps me updated on the progress. She is very knowledgeable and She takes care of her customers. She explains what needs to be done to my vehicle and keeps me updated on the progress. She is very knowledgeable and easy to work with. Highly recommend her. More

Sergio was very helpful and cheerful. He helped me service my 4Runner. Will be back! He helped me service my 4Runner. Will be back! More

Great service! Sergio was professional, efficient, and friendly throughout the whole process. My car runs perfectly now, and everything was done on time. Highly rec Sergio was professional, efficient, and friendly throughout the whole process. My car runs perfectly now, and everything was done on time. Highly recommend! More