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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.4
1,190 Reviews

1,190 Reviews of Norm Reeves Toyota Dallas - Service Center

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September 12, 2025

They were Awesome 🤩. Very kind and curious. Thanks to you guys. I love my Toyota More

by jenkins.brenda51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2025 -

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 12, 2025

After I reported a broken visor, John confirmed it was covered by warranty. He ordered the part and set up an appointment to install. John communicates at every step. Everything was ready to install when More

by tdmickelson
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Pena
Sep 12, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 11, 2025

Sergio is an amazing advisor. He helped me with my CHR again. Great customer service. More

by odilimorales12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2025 -

Norm Reeves Toyota Dallas responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Norm Reeves Toyota Dallas, we look forward to having you as a valued customer for many years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 11, 2025

disappointed that Norm Reeves is not continuing the 15% Wednesday discount offered by Cowboy Toyota More

by joellape
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback. Please don't hesitate to reach out to us directly to discuss your concerns. We appreciate your business and hope to see you again! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 11, 2025

Service aokay. Shelly is excellent. Auto work done well . Long time custermer. Since 2016 to present More

by RGARBELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2025 -

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 10, 2025

Always a great experience when I come in, everyone is friendly, love the new snack machine as well, ha! More

by carolineerickson7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2025 -

Norm Reeves Toyota Dallas responded

Thanks for sharing your thoughts about your experience with Norm Reeves Toyota Dallas. We appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 10, 2025

Quick ,easy, and great customer service. Answered all my questions, also helped me plan my maintenance schedule for my vehicle. Thank you! More

by lugo61539
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 08, 2025

Good service on time. Friendly and courteous staff, clean and pleasant facility with free coffee More

by hilarionprieto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2025 -

Norm Reeves Toyota Dallas responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 08, 2025

I was taken care of very well. ..Shelly was able to get the parts I needed very quickly and I got my car back in just a few days. I have an old 4-Runner which I plan to keep and you More

by SPSTEPHENSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2025 -

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 07, 2025

I have no complaints about this dealership I used it when it was Cowboy Toyota. More

by TGBTGBIRCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2025 -

Norm Reeves Toyota Dallas responded

Thanks for sharing your thoughts about your experience with Norm Reeves Toyota Dallas. We appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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