Norm Reeves Toyota Dallas - Service Center

John is a reliable and trusting person. I love working with him! Thank you for being so kind. I love working with him! Thank you for being so kind. More

Clean dealership with good accommodations for waiting guests. Was direct and to the point when it came to the out the door price. No haggle or stressing over numbers. guests. Was direct and to the point when it came to the out the door price. No haggle or stressing over numbers. More

This dealership takes great pride in providing exceptional customer service. My service agent, Carlos, is punctual and always goes the extra mile to keep my costs low. exceptional customer service. My service agent, Carlos, is punctual and always goes the extra mile to keep my costs low. More

I didn’t have an appointment and he accommodated my vehicle to get a past due oil change. Very courteous and helpful. vehicle to get a past due oil change. Very courteous and helpful. More

John customer service is a top notch and he is awesome. Thanks for all you doing and keep it up Thanks for all you doing and keep it up More

Great service always a great atmosphere when I come in Harveen always takes great care of me and my wife when we come in . Harveen always takes great care of me and my wife when we come in . More

When I pulled into the service center not one person came out. (I sat in the car at least 5 min) So I went inside. Again, not one person asked if I needed help. I finally went up to someone and said “is this out. (I sat in the car at least 5 min) So I went inside. Again, not one person asked if I needed help. I finally went up to someone and said “is this where we go for appointments”? The person said yes, and looked me up to see which advisor I would be seeing! He sent me to Shelly. Once I was with her everything was great! More

I liked Carlos—he’s great. My only comments are about the other office staff. I think that that cashier and office girls need to learn some better customer service. They don’t My only comments are about the other office staff. I think that that cashier and office girls need to learn some better customer service. They don’t know how to address customers clearly. They look down when they are talking to customers which makes them hard to hear, and don’t look at customers like they matter. Lots of pointless side conversations with other staff that seems to slow them down in getting me checked out. More

Sergio really helped me a lot today when I took my vehicle. He provided me with the information I needed to know and have a better understanding of what my vehicle needed. Thanks a lot! vehicle. He provided me with the information I needed to know and have a better understanding of what my vehicle needed. Thanks a lot! More