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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.9
653 Reviews

653 Reviews of Norm Reeves Toyota Dallas - Service Center

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November 22, 2024

Justin had my phone number AND I left two messages, but he NEVER called me to let me know my car was ready. Or texted me. Or returned my calls. WORST SERVICE EVER I usually use Shelly, next time I wi More

by lisa
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
1.0
This rating includes all reviews, with more weight given to recent reviews.
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 22, 2024

Great service and quick turnaround from Antonio. I will definitely come back to the dealership More

by Dine_b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio
November 22, 2024

Done quickly, lost my car I had to wait a while til they could find it More

by BOOMER20000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CARLOS LOPEZ
2.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2024

Carlos López always treats us like Family and is always there to answer any questions we might have!!! More

by TMAN4646
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CARLOS LOPEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Norm Reeves Toyota Dallas responded

You are family! Thank you for trusting in Carlos for your Toyota service visit. We hope to see you next time!

November 14, 2024

Good Service but can do better. The dealership needs to have loner's cars for customers More

by bobby1954y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOHN PENA
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Norm Reeves Toyota Dallas responded

We will keep you feedback on loaner cars in mind, Bobby. Thanks for bringing that up, and we're happy that your Toyota service visit went well. See you next time!

November 13, 2024

I really like how they work and how they inspect my car they leave my car in great conditions. That’s my favorite place to take my car. Thank you for having employees like John Peña, he’s good at his job a More

by Gelva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CARLOS LOPEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOHN PENA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Norm Reeves Toyota Dallas responded

That's wonderful to hear, Gelva! We're also thrilled that we're your favorite place for car service and that John performed quality service for your Toyota. Thanks so much, and we can't wait to see you again!

October 02, 2024

They have been very prompt in sales and service. When our service rep was unavailable, someone else helped us immediately. More

by Pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2024

Shelly always provides excellent service and is the only person I trust with my vehicles. She is trustworthy and reliable. More

by tailora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2024

Friendly knowledgeable staff with a genuine understanding of what my problems are, & how best to get them fixed. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2024

Fantastic service and communication. Shelly is the best service agent I have ever had in Dallas More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
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