Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Norm Reeves Toyota Dallas - Service Center
Dallas, TX
940 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
940 Reviews of Norm Reeves Toyota Dallas - Service Center
Sort by
April 28, 2025
I waited almost 5 hours in a Total of twi visit for an oil change and one tire change. Antonio did a great job. Jessica not so well. oil change and one tire change. Antonio did a great job. Jessica not so well. More
by texas2080@hotmail.com
Verified Customer
April 28, 2025
Calm, collected and professional He provided advice on the services and is a pleasure to be around the services and is a pleasure to be around More
by MS_GRANTK
April 28, 2025
When I booked my oil change appointment online, it showed $77, but when I arrived at the dealership, I was charged $95. That wasn't considered or accommodated at time of service, so that was very disappointi $77, but when I arrived at the dealership, I was charged $95. That wasn't considered or accommodated at time of service, so that was very disappointing to simply be dismissed. More
by tracy.cudjoe
April 27, 2025
The biggest issue, however, was the lack of transparency regarding the repairs needed. I was surprised by the high cost of the services, and the explanation provided was unclear. Given the repu transparency regarding the repairs needed. I was surprised by the high cost of the services, and the explanation provided was unclear. Given the reputation of Toyota, I expected better. More
by JOSEMPHILIP
Employees Worked With
Don’t know the name
April 27, 2025
Great! !! Thanks to Shelly also. She does an awesome job love her!! She made sure I am aware of everything that is going on with my car !! Thanks to Shelly also. She does an awesome job love her!! She made sure I am aware of everything that is going on with my car More
by ybelton22
Employees Worked With
April 26, 2025
The work was very fast and very good, I would like them to continue like this. to continue like this. More
by durant2100
Employees Worked With
April 24, 2025
Shelly is excellent Very friendly and knowledgeable! Very courteous and professional. Service was great! Highly recommend to e, Very courteous and professional. Service was great! Highly recommend to e, More
by Archie Banks
Employees Worked With
April 24, 2025
The technician who worked on my car is the issue. I complained of whole lot things that wrong with my car but only some were fix while others was left. Right now my car is awaiting to be towed back t I complained of whole lot things that wrong with my car but only some were fix while others was left. Right now my car is awaiting to be towed back to your repair section More
by audurahman
Employees Worked With
April 23, 2025
For major repairs, I definately would recommend this service center however, this is the first time my vehicle has been serviced there for an oil change since the dealership changed names and the first service center however, this is the first time my vehicle has been serviced there for an oil change since the dealership changed names and the first time it took nearly 3 hours to do an oil change while I waited. I am NOT happy about that. No oil change should take near that long, especially when I had an appointment. More
by cvorrn93
Employees Worked With
April 23, 2025
Carlos was great. He got me checked in quickly and explained what they were going to look at during my visit. He got me checked in quickly and explained what they were going to look at during my visit. More
by tcaccetta
Employees Worked With
