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Norm Reeves Toyota Dallas - Service Center
Dallas, TX
881 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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881 Reviews of Norm Reeves Toyota Dallas - Service Center
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March 11, 2025
I had a very frustrating experience. I Called three times and my service advisor would not return my calls. On my last call I was transferred to the service director, he didn't return my I Called three times and my service advisor would not return my calls. On my last call I was transferred to the service director, he didn't return my call either. When I picked up my truck no one talked to me as to what was fixed and why. It was a very disappointing experience. I have bought four cars from Cowboy Toyota, and have never experienced such poor customer service. Hopefully my next visit will be a more pleasant experience. More
by jimflo69
Verified CustomerEmployees Worked With
March 10, 2025
Justin Autcher and Carlos Lopez have been here 25 years, it shows. Go to them these two will get what you needed figure out. it shows. Go to them these two will get what you needed figure out. More
by mikegbirch
Employees Worked With
March 10, 2025
It was great experience serving was amazing they explained everything very well love the response for all my needs explained everything very well love the response for all my needs More
by Eagle
Employees Worked With
March 08, 2025
I went in for an oil change. I didn't have an appointment. They were able to get me in. The inspection revealed rear brake pads needed replacement. Everything was taken care of i I didn't have an appointment. They were able to get me in. The inspection revealed rear brake pads needed replacement. Everything was taken care of in a timely manner! More
by racastle66
March 07, 2025
Every dealership I've ever visited offer things like a complimentary carwash or tipoff fluids , if you're there to get your car serviced.! When I asked about the car wash, instead of saying "we don't offe complimentary carwash or tipoff fluids , if you're there to get your car serviced.! When I asked about the car wash, instead of saying "we don't offer that service, they rinse my car off and brought it to me dripping wet. Didn't say a word...I just turned around and saw my car there! More
by latachie725
Employees Worked With
March 04, 2025
I noticed there was a lack of teamwork and customers were waiting for Shelly and the other service guys would not help with her customers waiting for Shelly and the other service guys would not help with her customers More
by mmccants22
Employees Worked With
March 04, 2025
Other than it taking over 2 hours to do my 10,000 mile check everything was great. check everything was great. More
by Monique
Employees Worked With
March 03, 2025
The service I received was excellent. I was given a timely appointment and service was completed on time. I was given a timely appointment and service was completed on time. More
by rmpd133
Employees Worked With
March 03, 2025
Shelly J. is always knowledgeable, courteous, and communicative—an absolute joy to work with. Additionally, the service was thorough, efficient, and highly pro is always knowledgeable, courteous, and communicative—an absolute joy to work with. Additionally, the service was thorough, efficient, and highly professional. More
by Tish B.
Employees Worked With
March 03, 2025
We are so grateful for technicians that know best. For the customer, we trust your advice, feel very comfortable with all selections for us. For the customer, we trust your advice, feel very comfortable with all selections for us. More
by Doylean Brown
Employees Worked With
