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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.3
962 Reviews

962 Reviews of Norm Reeves Toyota Dallas - Service Center

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May 24, 2025

Shelly is the best and I trust her. She came highly recommended from a former customer that s my best fried. More

by ashleykmarshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 24, 2025

Thank you for taking care of my suv recall greatly appreciated my neighborhood home area More

by tinachap12345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robby Deveer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

May 24, 2025

Excellent service , Sergio was super patient and friendly. I went in for an oil change for the first time and will most definitely will be going back. More

by Daisy.gamero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 23, 2025

Appointment was at 8, my advisor showed up at 9. And it took over 2 hours for a tire rotation. Not a good experience at all. I would recommend your services, but I would be totally honest about my g More

by A.D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Holmes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2025 -

Norm Reeves Toyota Dallas responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

May 23, 2025

The vehicle was diagnosed quickly, estimate sent quickly, all questions answered. Doesn't get much better than that. More

by robert.jett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2025 -

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Norm Reeves Toyota Dallas to be a positive one. Please don't hesitate to reach out if you need anything else.

May 23, 2025

I asked about a broken pipe under car and advisor said they would take care of it, nothing done or said about it. Also the car diagnostic showed everything in the green which is suspicious that some thing More

by lootyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Pena
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback. At Norm Reeves Toyota Dallas, we are committed to delivering exceptional service with transparency and integrity. Your safety and satisfaction are our top priorities. We would appreciate the opportunity to speak with you further to ensure all aspects of your experience meet our standards. Please feel free to contact me directly at your convenience. -LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 22, 2025

John knowledgeable of helping me and what I need to get my car service I will always have my car service here in Norman Reeves Toyota of Dallas I love the way that they record and video any issues or whate More

by Ladeniaj
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Pena
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May 22, 2025 -

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come!

May 17, 2025

They make you feel welcome And no pressuring you in and out in good time More

by stephanielivingston12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2025 -

Norm Reeves Toyota Dallas responded

Stephanie, Your support shines as bright as five stars! See you again soon! Thank you! - Norm Reeves Toyota Dallas

May 17, 2025

I’ve been a customer for many years now and always had great service and my car runs like a top. More

by francesellen12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for trusting the Norm Reeves Toyota Dallas team with the care of your vehicle! We're grateful for all of your support over the years and look forward to continuing to serve you in the future!

May 17, 2025

Shelly takes great care of her clients & is a great communicator to keep you informed More

by kgoodusav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2025 -

Norm Reeves Toyota Dallas responded

We're happy to hear Shelly always takes such great care of you! Thanks for being a Norm Reeves Toyota Dallas customer. We look forward to seeing you next time!

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