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Norm Reeves Toyota Dallas

Dallas, TX

4.9
4,880 Reviews
Dallas' Cowboy Toyota Dealership Serving the DFW Metroplex Area. Cowboy Toyota welcomes all Credit Union, Sam's Club, and Costco members. We offer vehicle delivery within the Metroplex area to all customers. Cowboy Toyota located in Dallas, TX is proud to be one of the premier dealerships in the Dallas-Fort Worth Metroplex. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Cowboy Toyota a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Toyota or Scion, you've come to the right place. We proudly serve the following communities and others in the Dallas and Fort Worth Metroplex area: East Dallas, Lake Highlands, White Rock Lake, North Park, Preston Hollow, Park Cities, Highland Park, Universtiy Park, Far North Dallas, Richardson, Garland, Oak Cliff, Sachse, Murphy, Mesquite, Balch Springs, Forney, Heath, Seagoville, Rockwall, Rowlett, Lake Ray Hubbard, Addison, Plano, Sunnyvale, Sulphur Springs and Terrell. Come visit our selection of Toyota Prius, Corolla, Yaris, Matrix, Camry, Venza, Avalon, RAV4, FJ Cruiser, Sienna, Tacoma, Sequoia, Tundra, and Land Cruiser. Located in Dallas, Texas off of I-30 and Buckner Boulevard.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 4,880 reviews

December 21, 2024

I did not know they had changed the name. It was rather quiet there. No one sent a e-mail or text.to inform me. I did not know until I arrived. More

by PRICEGAIL372
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We're sorry to hear you were not notified of the change! Glad your experience was pleasant otherwise!

December 20, 2024

Got me a appt right away! ! Quick service! John Peña is the best! I’ve been coming to him for years! More

by Claireh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOHN PENA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We always aim to have our customers in and out as quickly as possible -- we know how busy your schedule's are! Thanks for the shout!

December 20, 2024

The service was done in a timely manner. The service agent kept me informed of what I needed on my car. More

by Narsis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOHN PENA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We truly believe it is critical to keep you informed with transparent communications throughout the service process. Thanks for sharing!

December 20, 2024

Super rude! It was a very unpleasant visit! I did not like the way I was treated More

by PAO.RODRIGUEZ817
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JOHN PENA
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We are sorry to hear this, and we apologize for missing the mark. Customer service is important to us, and we'd like the opportunity to make this up to you. Please reach out to our service department to discuss further.

December 20, 2024

Maintained high quality Cowboy Toyota was known for. Shelly was marvelous and maintenance and adjustments were fast More

by CaptainBobC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Shelly us one of the best! We're glad she took such great care of you, and we're happy to have earned your trust!

December 19, 2024

Shelly is the best, as always. Way over priced now. Might as well go to Sewell. More

by LIPPAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We're so happy Shelly has earned your trust, but we're sorry to hear your were dissatisfied with your experience overall. If you have any lingering price-related questions, please reach out to our team.

December 19, 2024

It was a good experience. . You were so nice and went out of your way to make sure I got the best deal. More

by PMCK31021
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Breaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bethany Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

So glad to hear about your satisfaction with your deal! We hope you enjoy your new Toyota. We're excited to hear about all the adventures you've gone on when you come back for service!

December 19, 2024

Nathan Asmus is an excellent sales rep. He was very knowledgeable and went the extra mile to ensure a great experience More

by tjlandry98
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Breaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Asmus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We're all about going the extra mile to ensure our customers are happy! Thanks for the shout out -- we'll make sure Nate gets your feedback!

December 19, 2024

Since you took over Cowboy Toyota, everything has gone to xxxx. I brought my truck in over a week ago, only to find that the master cylinder and brake booster needed to be replaced. Within 10 minutes of lea More

by HICKLAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We are certainly sorry to hear about your recent experience with us. We understand your frustration, and we want to ensure you are able to get back behind the wheel of your truck and have it run smoothly. Please reach out to our team to discuss this matter further.

December 17, 2024

Service advisor was awesome. Great communication. Very knowledgeable Made it easy and painless Quick and easy More

by GREEKCARMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Service is always great when it goes smoothly! We're glad your experience went off without any hitches, and we appreciate your willingness to review your experience with us!

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