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Norm Reeves Toyota Dallas

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.8
5,045 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 5,046 reviews

February 16, 2025

The dealership was ok, Shelly was very nice and understanding and knowledgeable. she go me out quickly. More

by Emma Buckner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2025 -

Norm Reeves Toyota Dallas responded

We love seeing a five-star review and would like to know what we can do to improve our dealership. Customer feedback provides insight as to what our dealership could do to make things even better. We're pleased that you found Shelly so helpful and friendly--she's a fan favorite! If you choose to return, we will be thrilled to accommodate you in any way that we can. Thank you!

February 15, 2025

The dealership was reliable, fast to diagnose problem and turnover on vehicle was speedy with great execution. More

by Noreli15
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ted, diagnosed problem.
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Feb 17, 2025 -

Norm Reeves Toyota Dallas responded

What a great review! We're excited that all the elements of a satisfying service visit were all there for you and your Toyota. If you're in need of a future appointment, feel free to schedule it online. Thank you!

February 14, 2025

Every visit never fails to be very easy, comfortable experience that could be asked for. Shelly is always wonderful and very helpful. All could learn from her. Thanks More

by Keypump57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hilary Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2025 -

Norm Reeves Toyota Dallas responded

Shelly is the best! We're lucky to have her because she's so good to all our customers. Thank you for letting us know and continuing to trust our team for your Toyota service needs!

February 14, 2025

Prices have increased and not enough discounts provided to the customers have decreased and limited. More

by temecia01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
4.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Holmes
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate you letting us know about your dissatisfaction with the prices of services for your Toyota. Remember, that you should always check out our service specials, which can put a dent in the costs of service. When our service technicians perform maintenance or repairs, we exclusively use Toyota parts for better performance and longevity. If you'd like to discuss this with our General Manager, Bryan Haarhues, reach out to him at bryan.Haarhues@normreeves.com or 945-348-0174. Thank you.

February 14, 2025

Working to provide top-notch service. Still working to make a smooth transition. Please look at upgrading the waiting area. Needs to be more customer friendly. More

by EarlAJones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate your suggestions about upgrading the waiting area, Earl, and will keep that in mind. Good things take time, and we thank you for your patience. We hope that we can provide you with a five-star experience next time. Thank you!

February 13, 2025

My husband was there for a very long time. Our vehicle was ready but our associate was busy talking for a good while before someone told him my husband was waiting for him to pay. It never tak More

by ada.castillo1
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Holmes
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2025 -

Norm Reeves Toyota Dallas responded

We understand the frustration that your husband experienced waiting for his car that was ready, Ada. We will address these issues with our service team to ensure that you receive the proper communication next time. Thanks for your patience, and we hope to see you at a future appointment!

February 13, 2025

Good dealership that made the process easy and didn’t waist my time. Was much appreciated. More

by Chase
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Billy Goss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2025 -

Norm Reeves Toyota Dallas responded

Your time is important, Chase, and now that you have a like-new Toyota, you're going to want to drive all over the place! Congratulations, BTW, and we hope that you have everything that you need to make every drive a pleasure. Thanks so much, and we hope that we'll see you at your first service appointment!

February 13, 2025

always get good service and good service provider each visit that i am there. very clean More

by whtptsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2025 -

Norm Reeves Toyota Dallas responded

Our priority is our customers and the service that they need for their cars! It makes us feel very fulfilled when we know that our customers received quality service. Thanks for telling us, and remember that you can schedule an appointment online!

February 11, 2025

One star because of lack of communication. I had to call multiple times to find out when car was diagnosed even when work was completed . Lack of updates on my vehicle, went three weeks with More

by gonzalezv14229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antonio Holmes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2025 -

Norm Reeves Toyota Dallas responded

We understand how frustrating it must have been to not receive the updates you needed on your Toyota and not have your car to use. This is not the way we wish to operate so we will be addressing the delays and lack of communication. If you'd like to discuss this with a team member, please get in touch with Bryan Haarhues, our General Manager, at bryan.Haarhues@normreeves.com or 945-348-0174. Thank you.

February 11, 2025

I won’t be back. Oil change took entirely too long. Ever since this place turned into Norm Reeves all of the staff has suddenly become incompetent. I got my car back More

by regineshastephens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Jackowski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Holmes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2025 -

Norm Reeves Toyota Dallas responded

We depend on customer feedback to make sure that our services are up to our high standards. It's disappointing to read that we missed the mark and a simple oil change took much longer than anticipated. Since we want to provide customers with five-star service experiences, we will address these issues and see where we can make improvements. If you change your mind and decide to return, we hope to provide you with the service that your Toyota deserves. Thank you.

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