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Norm Reeves Toyota Dallas

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.8
5,055 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 5,055 reviews

January 04, 2025

Very efficient and very easy to deal with. I’m very pleased with overall experience More

by georgeriba
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ivan Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Norm Reeves Toyota Dallas responded

We wish you the very best of luck with your new Toyota, George! We're happy that the experience was up to your expectations. If you decide to add on accessories, please let us know. Thank you, and we'll see you next time!

January 04, 2025

Justin Auchter provided the best customer service! I will definitely keep bringing my car here. He takes excellent care of his customers! More

by cynthiak9720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Norm Reeves Toyota Dallas responded

Justin will be happy to read this review, Cynthia! We're happy to support you in any way we can, and we have Justin and other service advisors to thank. Thank you, too, for bringing your Toyota in for service! Remember that you can schedule a service appointment online.

January 02, 2025

I trust Justin to service any vehicle I have. Been coming here for many years. More

by LCOLLINS429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We love hearing from returning customers like yourself! Happy to have you as part of our dealership family!

January 02, 2025

Mr. Pena was very helpful and provided great customer service. I was able to get my oil change the fastest I’ve ever been able to. More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Efficient oil changes are always the goal! Thanks for sharing your experience with us!

January 02, 2025

Everyone I worked with from the salesman to the Sales manager understood how clear communication made doing business professional and easy. More

by robax
Recommend Dealer
Yes
Employees Worked With
Ivan Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Boyd, Ivan Williamson, Nick
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Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Transparent communications are vital across all facets of our dealership, and we appreciate you for shouting that out. We dedicate time and energy to ensuring clear communications are not only possible, but expected in every customer interaction our team has.

January 01, 2025

Very good service, Thanks , John Pena always help me and recommend everything we need to keep my car in good condition, Thank you More

by SANMARTINEZ53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

That's what we're here for! We're passionate about our cars, and the experiences our customers have behind the wheel!

January 01, 2025

I am very grateful to Mr. Pedro. Thanks to his help I was able to get my new car. More

by ruryorellana8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pedro Cachay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Awesome to hear you were able to get behind the wheel of a new Toyota! What a way to start off the New Year! Congrats!

January 01, 2025

Carlos has taken care of my family's Toyotas for many years. He's always been friendly, professional and courteous. He always explains any repairs that need to be taken care of and the costs involved. More

by POSTIE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Service is easiest and most enjoyable when you have a trusted advisor! We're glad that Carlos has earned your trust and loyalty. We appreciate you!

January 01, 2025

The service technician should provide a detail breakdown of the diagnostic procedure with a description.. More

by Willcollins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can't remember his name
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Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We take this feedback seriously and will use it to improve our internal processes. If you would like to discuss what specific services and diagnostic work your car received, please contact our service team!

December 30, 2024

My 2019 Highlander had dead Toyota battery only 27 months old AAA road service charged battery in order for me to arrive @ yoyr dealership. Your service advisor, Hakeem (? surname) facilitated battery repl More

by bas986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Havkeem (? Surname)
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Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Sounds like you received stellar customer service! We are certainly glad to hear it, and we are glad you are back behind the wheel!

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