Norm Reeves Toyota Dallas

When arrived it took 5 min for someone to help when I sit down, no coffee no refreshing no anything was awful. It took them 25 to 30 minutes just for an oil change that they didn’t do first. I agreed to them down, no coffee no refreshing no anything was awful. It took them 25 to 30 minutes just for an oil change that they didn’t do first. I agreed to them work on my car. Nothing still was offered no special no discount no drink. Nothing I was very disappointed. No good customer service at all. More

We just bought a new 2025 RAV4 and couldn't be more pleased with the professionalism and ease of doing business at Norm Reeves Toyota. This is our second Toyota from this dealership and 15 years with o pleased with the professionalism and ease of doing business at Norm Reeves Toyota. This is our second Toyota from this dealership and 15 years with our excellent service rep Shelly. We were thrilled to meet new car sales rep Luis Santos. Professional, patient,knowledgeable, friendly, personal in every way. It's very hard to fine superior sales representation in America now...BUT Luis breaks that mold! We found him available before AND after the sale!!! How nice is that! We so appreciate Luis and will certainly refer our family and friends to Norm Reeves! Hats off to all at Norm Reeves! More

service was great! Justin was patient and explained a lot to me about the of the car. Justin was patient and explained a lot to me about the of the car. More

I haven’t been pleased since the last two times I’ve been there. I wanted something done & they did not do it . I don’t like to complain or tell the manager what’s going on . I feel that nothing gets done . there. I wanted something done & they did not do it . I don’t like to complain or tell the manager what’s going on . I feel that nothing gets done . So if there is not many people as before tell yourself wonder why . More

Antonio was absolutely wonderful. . He was very polite and helpful.. i felt very appreciated and will definitely return. . He was very polite and helpful.. i felt very appreciated and will definitely return. More

Though I purchased a new Tundra from this location in October 2024, the sales manager under the new ownership made it clear to me that they didn't view me as their customer. Service was terrible, with th October 2024, the sales manager under the new ownership made it clear to me that they didn't view me as their customer. Service was terrible, with the advisors acting as if the customers were more an obstacle than the point, poor facilities, with trash strewn about, and rude advisors. I purchased a $65,000.00 luxury vehicle and expect to be treated as such. BMW and Acura treat me much better, even though I'm bringing in much older cars, worth much less, that weren't even purchased from their location. I recommend finding any other dealer. I will not return for future purchases or service. More

Justin was able to assist me with my tire issue. I had taken in the vehicle a few weeks prior to Edwin Aguilar. We paid $200 to have the tire checked. They just said it was filled with fix a flat, b I had taken in the vehicle a few weeks prior to Edwin Aguilar. We paid $200 to have the tire checked. They just said it was filled with fix a flat, but I guess never checked it enough to see that there was actually a nail on the side of the tire, but Justin was wonderful getting me in and out and getting that tire replaced. More

Shelly Jackowski rocks, rocks, rocks, rocks, rocks, rocks, rocks, rocks, #1, #1, #1, #1, #1. rocks, rocks, rocks, #1, #1, #1, #1, #1. More

I continue to have my serviced at this location because of Shelly Jackowski. She treats me fairly and honestly. She explains things to me and then let me my options. In other words I trust Shelly with m of Shelly Jackowski. She treats me fairly and honestly. She explains things to me and then let me my options. In other words I trust Shelly with my car. Cowboy Toyota is now Norm Reeves Toyota. I don't have any views on the name of the company. except to add for some reason my initial appointment with Shelly was cancelled via email. I was instructed to reschedule with no reason to why. Then later i received a reminder about the canceled visit. I found it to be very confusing. More

Efficient service, ease of scheduling and service rep is helpful and makes me aware of issues that need attention in the future. helpful and makes me aware of issues that need attention in the future. More