Back

Norm Reeves Toyota Dallas

Dallas, TX

4.8
5,054 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
Contact Dealership

9525 E R L Thornton Fwy

Dallas, TX

75228

Directions

By Type

Showing 5,054 reviews

January 19, 2025

Muy buen servisio del lugar de mantenimieto del taller y de sus empleados,en general. More

by CRISTIANFAGUAGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Norm Reeves Toyota Dallas responded

Glad to hear you had great service, we'd love if you could update your star-rating to four or five stars to reflect your feedback!

January 19, 2025

Shelly is always consistent, honest and kind. I would drive out my way just to have her help service my car. I know my cars are in good hands! More

by Jazaembry
Recommend Dealer
Yes
Employees Worked With
Harveen Toor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Norm Reeves Toyota Dallas responded

Shelly embodies all that we strive for here at our dealership. We appreciate you taking the time to share with us. See you again soon!

January 19, 2025

I was very happy with the service I received. Everything was explained and completed in a timely manner. Waiting area was very clean and comfortable I would recommend this dealership to anyone More

by KMM9129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate your endorsement! Please feel free to share with friends and family, we'll be sure to take great care of them. Make sure to check out our specials online ahead of your next stop in, as well!

January 19, 2025

Great service and Mr. Autcher in the service department . Will use them in the future. Thank you. More

by Avarughese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Norm Reeves Toyota Dallas responded

We'll be here, waiting to assist! From oil changes to more comprehensive Toyota repairs, we have the team, tools, and parts needed to get the job done. Thanks for reviewing your experience with us!

January 18, 2025

He was great ! Went quick and easy ! Highly recommend a visit for all Toyota needs! More

by Sebastian.yrizar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Norm Reeves Toyota Dallas responded

Glad you had such a great service experience with us! Make sure to check out our online service specials ahead of your next visit!

January 18, 2025

Service department personal in the office did their job fine, but whatever technician worked on my truck took the lazy route. My wiper fluid was not checked or filled, my tires were not checked, I left wit More

by enyart.adam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know who the technician was, and I'm not mad at the rep.
Jan 18, 2025 -

Norm Reeves Toyota Dallas responded

Adam, Thank you for your review. My name is Bryan Haarhues. I am the new General Manager at Norm Reeves Toyota of Dallas. We are in the process of hiring more qualified technicians to handle the increased traffic in our service drive. I would ask you give our service department another chance to show you what we can do. My email is bryan.haarhues@normreeves.com. You can contact me for your next service appointment, and I will make sure your vehicle is serviced the way you expect.

January 18, 2025

It is the service department and the courtesy and professionalism of Shelly. Always on time with my service appointment More

by MICHAELPIETSCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Norm Reeves Toyota Dallas responded

Shelly is one of the best! Thanks for taking the team to leave this review, and for your loyalty to our team!

January 17, 2025

A supposedly 45 minute battery recall item took well over 3 hours to complete. Bad communication to the customer about the issues and problems causing the delay. MX found time to inspect the car and sugges More

by jlgulley3
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harveen Toor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate you bringing this matter regarding your battery recall repair to our attention. This will help us to address the delays for your repair and make sure that we're more streamlined in our services. If you return in the future, you can experience a five-star visit for your Toyota. If you have any further concerns, please contact our service center. Thanks for your patience.

January 17, 2025

Shelly is the best! She is the reason I come to this dealership for car service. More

by Katie Billings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Norm Reeves Toyota Dallas responded

Hands down, Shelly gets so much praise from our customers, including you, Katie! We're thrilled that she keeps our customers coming back for more when it comes to Toyota service. Thanks for letting us know, and remember that you can request Shelly for your next appointment!

Jan 18, 2025 -

Norm Reeves Toyota Dallas responded

Thank you, Katie, for your review. My name is Bryan Haarhues. I am the new General Manager at Norm Reeves Toyota of Dallas. We are making several improvements to our service drive that you will see over the next couple of months. Thank you for your continued business.

January 17, 2025

My car is here for maintenance . 20k mil car still indicates that the lamp needs to change oil , I returned to ask if the employee said it will be time and time again. And I went bac More

by longpham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Pena
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Norm Reeves Toyota Dallas responded

We'd like to discuss the issues you brought up regarding the maintenance for your Toyota, including the oil change. Please contact our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174. Thank you.

...
16
...