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Norm Reeves Toyota Dallas

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.8
5,053 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 5,054 reviews

February 06, 2025

Good service and friendly consultant. He took me immediately and provided me with details prior to leaving vehicle More

by mmmirabal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2025 -

Norm Reeves Toyota Dallas responded

Service should be quick and efficient, and we're happy that was what was delivered to you! Remember that you can check out our service specials before your next service visit. Thank you!

February 05, 2025

Yes I wood to all my friends and family to come For a service here More

by hillbernard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Jackowski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
3.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
3.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Holmes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
3.0
This rating includes all reviews, with more weight given to recent reviews.
Harveen Toor
3.0
This rating includes all reviews, with more weight given to recent reviews.
Hilary Peoples
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Gallagher
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate you taking the time to leave a rating for your service experience, Bernard. To better serve you and other customers, please let us know what we can do to provide a five-star experience. Please reach out to our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174 at your convenience. Thank you.

February 05, 2025

Very good service. Shelley and Bobby were excellent. Comfortable waiting area. Will use again. Thanks . More

by Trina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby/ not sure of last name
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Feb 06, 2025 -

Norm Reeves Toyota Dallas responded

We're pleased that your service visit for your Toyota was up to your expectations, Trina! We will need to pass on the compliments to Shelly and Bobby. We look forward to your return, and be sure to check out our service specials before you visit us next time. Thank you!

February 04, 2025

Excellent and professional. Helped me out with my service needs. He answered my questions and made sure I was taken care of More

by shenequejones4u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2025 -

Norm Reeves Toyota Dallas responded

We're pleased to read that your service visit for your Toyota went so well! It's important that we prioritize your needs and provide answers to your questions. Thanks for stopping by, and we hope to work with you in the future!

February 04, 2025

Shelly always looks out for me and makes any wait or money spent not seem so bad. More

by Triciacutcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2025 -

Norm Reeves Toyota Dallas responded

We're so happy to read this review, Tricia! Your feedback for Shelly lets us know that she's providing the type of service that we strive to provide. Please let us know what else we can do to provide you with a five-star experience next time. Thanks so much, and remember to check out our service specials!

February 03, 2025

Paying just under $200 to have a stubborn license plate changed was a lot of money. More

by dougferry5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Norm Reeves Toyota Dallas responded

Your feedback will be taken to heart, Doug, regarding the license plate replacement cost. Thank you, and please contact our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174 if you have any further concerns.

February 02, 2025

Excellent customer service by the dealer worker Harveen. Keeps me posted, makes sure repairs are done quickly More

by judson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Norm Reeves Toyota Dallas responded

That sounds like a satisfying service visit for your Toyota! We will pass your compliments on to Harveen and hope that you will return in the future. Make sure that you check out our service specials for more savings!

February 02, 2025

This dealership treats you like family- the Service Rep reviews ALL the options and works with you to schedule Service and updates to fit your budget and timelines. I feel 100% confident that I get the sam More

by cunninghamjay50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Norm Reeves Toyota Dallas responded

You are family, Jay, and we appreciate this glowing review! We work hard to make sure that you have options and we can work with your schedule and budget. Thanks for the shoutout for Shelly, and we're here when you need service!

February 02, 2025

Been coming here for 10 years when it was. Cowboy and always have had good service. Reliable More

by Komara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donna White
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate you sticking with us for more than 10 years! Please let us know what we can do next time to provide you with a five-star experience. Thanks so much!

January 31, 2025

Bad service. I never saw my sales rep. When I got there to pick it up nobody help had to go to the cashier to find my truck. It is worst that cowboy Toyota More

by EMX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harveen Toor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Norm Reeves Toyota Dallas responded

We're concerned to read your review about your service experience. This is not the type of service that we pride ourselves on and will address our service team about the issues you encountered. If you'd like to discuss this with a dealership representative, please contact our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174. Thank you.

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