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Norm Reeves Toyota Dallas

Dallas, TX

4.9
4,881 Reviews
Dallas' Cowboy Toyota Dealership Serving the DFW Metroplex Area. Cowboy Toyota welcomes all Credit Union, Sam's Club, and Costco members. We offer vehicle delivery within the Metroplex area to all customers. Cowboy Toyota located in Dallas, TX is proud to be one of the premier dealerships in the Dallas-Fort Worth Metroplex. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Cowboy Toyota a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Toyota or Scion, you've come to the right place. We proudly serve the following communities and others in the Dallas and Fort Worth Metroplex area: East Dallas, Lake Highlands, White Rock Lake, North Park, Preston Hollow, Park Cities, Highland Park, Universtiy Park, Far North Dallas, Richardson, Garland, Oak Cliff, Sachse, Murphy, Mesquite, Balch Springs, Forney, Heath, Seagoville, Rockwall, Rowlett, Lake Ray Hubbard, Addison, Plano, Sunnyvale, Sulphur Springs and Terrell. Come visit our selection of Toyota Prius, Corolla, Yaris, Matrix, Camry, Venza, Avalon, RAV4, FJ Cruiser, Sienna, Tacoma, Sequoia, Tundra, and Land Cruiser. Located in Dallas, Texas off of I-30 and Buckner Boulevard.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 4,882 reviews

December 04, 2024

I told them to check out my tires as I have a persistent low pressure alert. When I left after the service appointment, I noticed the low pressure alert had lit up again and I noticed that my hub cap was mi More

by VALENTINE_TONY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Auchter
1.0
This rating includes all reviews, with more weight given to recent reviews.
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
CARLOS LOPEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Norm Reeves Toyota Dallas responded

We appreciate your feedback on your service visit to check out the tire pressure in your Toyota, Tony. We also understand the frustration you experienced seeing the light again and regarding the hub cap that went missing. Please contact our dealership when it's convenient for you to discuss these issues with our service department. Thank you.

December 03, 2024

Norm Reeves provides great customer service. So far I haven't encountered any car maintenance issues and the service advisors are always pleasant, professional, and very willing to answer my que More

by DSELINA02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tobias Fulton
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOHN PENA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Octavio Mendoza
Dec 04, 2024 -

Norm Reeves Toyota Dallas responded

We're glad that your service visit for your Toyota went so well! We strive to provide satisfying service and make the experience transparent so we're happy we could deliver that to you. Thank you, and we look forward to serving you again!

December 02, 2024

I ended up getting a good car despite not having an extremely high credit score. More

by arzoonaderi10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yaela Dror
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Norm Reeves Toyota Dallas responded

Congratulations on your new-to-you Toyota! We're glad that you could get a car that you love with the help of our staff. Thanks for letting us know, and we'll see you at your first service appointment!

December 02, 2024

They did a good job, very on time, little waiting, and a very friendly service. More

by pazuzu_fer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOHN PENA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Norm Reeves Toyota Dallas responded

Well, we're very pleased that your service visit for your Toyota went so well and was so efficient! That's the kind of service we strive to provide. Thank you for bringing your car in, and we look forward to helping you next time!

December 02, 2024

Yaela dror once again helped us get a great vehicle I’m know my mother will love her new car Thank you! More

by Stovar244
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yaela Dror
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Norm Reeves Toyota Dallas responded

Congratulations to you and your mom on your new Toyota! We're happy that Yaela could help you find it and give you the treatment that you both deserve. Thanks for stopping by, and please let us know what else we can do for you!

December 02, 2024

We really enjoy and appreciate working with Shelly Jackowski to take care of both our Toyotas. We have worked with her for over 20 years, and she is the primary reason we come back again and again to More

by LMENDOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Norm Reeves Toyota Dallas responded

Wow! Twenty years visiting our dealership--we're very flattered and happy that Shelly has been a big help in caring for your Toyotas. Thank you for sharing, and we will pass on your kind words to her and to Bobby. Remember that you can schedule your next appointment at your convenience online.

November 29, 2024

I've come to trust Justin Auchter these past six years. He always takes good care of my two vehicles! More

by veeval69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Norm Reeves Toyota Dallas responded

We appreciate you trusting Justin with both of your Toyota vehicles for six years! Please let us know what else we can do to elevate your next service visit to a five-star experience. Thank you!

November 29, 2024

She’s great and I’ll never take my Toyotas to anyone else. Never had a better service advisor. More

by 09-wreaths-hotbed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Norm Reeves Toyota Dallas responded

What a nice review for Shelly! We appreciate the positive feedback and thank you for trusting us with your Toyotas. We hope to see you in the future!

November 28, 2024

Yaela was so great to work with and made it such an easy buying experience for us! I would definitely recommend buying a car from Yaela at Norm Reeves Toyota Dallas! More

by Angie.1022
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Breaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yaela Dror
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Norm Reeves Toyota Dallas responded

Congratulations on your new Toyota, Angie! We're glad that Yaela smoothed out the buying process to make it a dream. Thanks so much, and we can't wait to serve you again!

November 28, 2024

Carlos service was excellent personally! I strongly recommend his for services. He is one of the top dogs. More

by auhwhanparkoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CARLOS LOPEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Norm Reeves Toyota Dallas responded

We will let Carlos know that he's known as the Top Dog in our service department! Thanks for sharing, and we're pleased that your Toyota received satisfying service. See you next time!

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