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Norm Reeves Honda Superstore - Huntington - Service Center

Huntington Beach, CA

4.8
1,488 Reviews

1,488 Reviews of Norm Reeves Honda Superstore - Huntington - Service Center

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September 05, 2024

Good communication with text confirmation, easy to make appointment, excellent customer service & on time as promised. More

by Hvtran267
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivette Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

Norm Reeves Honda Superstore - Huntington responded

We appreciate your 5-star review! We're glad you had a positive experience with us. Please visit us again whenever you need assistance.

September 04, 2024

Kept me informed on the cars situation and how long repairs would take. Knew how warranty contracts applied More

by Lyogawa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Viviana Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for your 5-star feedback! We’re here to help whenever you need us—just let us know!

September 04, 2024

Can no longer trust Norm Reeves Service department specifically Alex Hernandez, who blatantly lied to what my car needed. He told me he could not fix my tire that needed air because it had glass and w More

by Sandy Rivadeneyra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Hernandez who lied to me
Sep 04, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Hello XXX. We’re very saddened to hear that your experience at XXX was anything less than great. We would appreciate the chance to discuss your experience with our service department further. If you're interested, please reach out to me at 714-861-4200. Thank you. -Paul Conant

September 03, 2024

Great service at reasonable price! They don’t push you and sell unnecessary service items. Only recommendation! More

by Henry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Norm Reeves Honda Superstore - Huntington responded

We’re delighted by your 5-star rating! Our team is always here to help. Hope to see you again soon!

September 03, 2024

Benito is always a pleasure to work with. All of the staff remember me and my car and work hard to ensure I have a wonderful experience. More

by Jasmine Ruiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for the wonderful feedback! We're glad Benito and the team provided a 5-star experience. Feel free to stop by or contact us anytime.

September 03, 2024

Clayton was very professional and polite person. He updated me o. The car status even without asking More

by Tadros_Remon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Einck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Your 5-star review made our day! We’re here for you whenever you need us—just give us a call or swing by.

September 03, 2024

Clayton was wonderful. He took care of my car and I had it back fast! Great job! More

by LK
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Einck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Your 5-star review means a lot to us! Please let us know if there’s anything more we can do for you.

September 03, 2024

I got the service on the same day when I call in and also I pay the same price when you quote me two weeks ago More

by quangta714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Einck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Norm Reeves Honda Superstore - Huntington responded

We appreciate your 5-star review! It was our pleasure to assist you. Visit us anytime—you’re always welcome!

September 03, 2024

I was not happy that the service technicians turned my service check oil monitor back to 100% . No oil service was done.this is going to make it difficult for me to track when I actually need to come for More

by Deemerkdd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Lagos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Norm Reeves Honda Superstore - Huntington responded

We understand your frustrations and would like to talk about them further with you. Please contact us at your earliest convenience so that we can learn more about your recent visit. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

September 03, 2024

The dealership has a very good staff from the ones who marked your cars as you arrive to exceptional service advisors. The waiting area also offers good coffee and the like the restrooms are clean and wel More

by tessmagno429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Hernandez 5 stars
Sep 04, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for the fantastic 5-star review! We look forward to serving you again in the future.

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