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Norm Reeves Honda Superstore - Huntington - Service Center

Huntington Beach, CA

4.7
1,431 Reviews

1,431 Reviews of Norm Reeves Honda Superstore - Huntington - Service Center

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October 31, 2024

John Le is a spectacular service consultant. He knows how to handle situations and honors his promises and stands behind what he says. He thinks 5 steps ahead as in the instance he knew me wel More

by BTNUSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Einck
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Viviana Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Lagos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Norm Reeves Honda Superstore - Huntington responded

What a wonderful review, BTNUSA! John and Roxann will be so pleased to hear this, and we're so glad that he could go the extra mile to get your Honda the service it needed. He even looked for financial assistance for the more significant repairs. That's what we call service. Thank you, and we look forward to serving you again!

October 30, 2024

Very helpful and good service here. I would highly recommend this dealership to you for your car service. More

by Kevinhanh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Norm Reeves Honda Superstore - Huntington responded

This is nice to hear, Kevin! Thanks for bringing your Honda in for service, and we appreciate the recommendation. See you next time!

October 30, 2024

He is very great service! Thank you for his help so fast and not slowly! More

by Ntram74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Speedy and efficient service is our aim for our customers, Ntram74, and we're glad that this was your experience! Thanks for giving us your business, and we hope to see you at your next service appointment.

October 29, 2024

Service was great and quick as expected, John was a nice guy and helpful too More

by Steven Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Norm Reeves Honda Superstore - Huntington responded

We aim to provide satisfying service to our customers, and we're glad that we delivered, Steven! Thanks for the positive feedback on your visit and John's performance. We hope to see you in the future for another appointment!

October 29, 2024

The service was average . I had an appointment but they treated me like a walk-in. So making an appointment feels pointless. One time was recommended brake-fluid. The next t More

by Thoang714184
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ivette Rodriguez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Hello Thoang714184, We’re disappointed that you are discouraged from visiting our dealership for a service call for your car in the future. We understand your frustration at not receiving priority over the walk-ins, and we will be addressing this issue with our service team as well as the inconsistencies in service recommendations. If you're interested, please reach out to me at 714-861-4200. Thank you. -Paul Conant

October 29, 2024

Yvette was great help! She was honest and thorough. The maintenance on my car was super fast, inside they had an amazing coffee machine and extremely comfortable individua More

by Bzaragoza2202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivette Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Norm Reeves Honda Superstore - Huntington responded

What a great review, Bzaragoza2202! We're happy that you felt comfortable and enjoyed a fantastic cup of coffee in our waiting area. Thanks for the positive feedback about your maintenance and the help you received from Ivette. See you next time, and we'll make sure the coffee is fresh!

October 29, 2024

friendly service! !! I like to come back this store But need car wash service like other dealers. More

by bongkim1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Einck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivette Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Norm Reeves Honda Superstore - Huntington responded

We appreciate the feedback, bongkim1958, on your service visit! Thanks for coming by, and we hope to serve you in the future. We will keep you suggestion about car washes in mind.

October 29, 2024

Decent , neatly organized and clean bathrooms. Workers were knowledgeable and professional and very quick service. The price for the oil change wasn’t bad either More

by rnaranjo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivette Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Norm Reeves Honda Superstore - Huntington responded

We're happy about the outcome of your Honda service experience at our dealership, rnaranjo. However, we'd like to know what we can do to give you a five-star experience next time. Thank you!

October 29, 2024

Great and fast service. Free car wash upon request was amazing. Will definitely visit again for service. More

by Cliffordchi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Sounds like you had an awesome service visit for your Honda, Cliffordchi! Efficient service and a free car wash sounds excellent. Please let us know, though, what else we can do to give you a five-star experience at your next service appointment. Thank you!

October 29, 2024

Always great service at Norm Reeves Honda, everyone is always honest, friendly, and sincere. I’ll continue to have my CRV serviced there. More

by Jim@Jim-Flaherty.Com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Norm Reeves Honda Superstore - Huntington responded

We really appreciate your loyalty to our service center, Jim! This makes us feel good and that we're staying on track for quality service. Thanks so much, and we can't wait to work on your Honda CR-V again!

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