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Norm Reeves Honda Superstore - Huntington - Service Center

Huntington Beach, CA

4.7
1,433 Reviews

1,433 Reviews of Norm Reeves Honda Superstore - Huntington - Service Center

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November 02, 2024

Over the past years we’ve been very pleased with the service here at our local Honda dealership More

by barbwbruin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine Schlueter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Einck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivette Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Viviana Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Lagos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Murguia
Nov 04, 2024 -

Norm Reeves Honda Superstore - Huntington responded

We're truly appreciative of your loyalty to our dealership, Barb! Thank you for stopping by with your Honda, and we look forward to your return.

October 31, 2024

John Le is a spectacular service consultant. He knows how to handle situations and honors his promises and stands behind what he says. He thinks 5 steps ahead as in the instance he knew me wel More

by BTNUSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Einck
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Viviana Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Lagos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Norm Reeves Honda Superstore - Huntington responded

What a wonderful review, BTNUSA! John and Roxann will be so pleased to hear this, and we're so glad that he could go the extra mile to get your Honda the service it needed. He even looked for financial assistance for the more significant repairs. That's what we call service. Thank you, and we look forward to serving you again!

October 31, 2024

Was supposed to wash my car but did not. Service was great. Hope to drive my Fit for 15+ more years! More

by drbheller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Einck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Norm Reeves Honda Superstore - Huntington responded

We're pleased that your service visit for your Honda Fit went so well, drbheller! Next time, we'll be sure to wash your car after service--please let us know. Thanks so much, and we would love to provide you with a five-star experience next time!

October 30, 2024

He is very great service! Thank you for his help so fast and not slowly! More

by Ntram74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Speedy and efficient service is our aim for our customers, Ntram74, and we're glad that this was your experience! Thanks for giving us your business, and we hope to see you at your next service appointment.

October 30, 2024

Very helpful and good service here. I would highly recommend this dealership to you for your car service. More

by Kevinhanh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Norm Reeves Honda Superstore - Huntington responded

This is nice to hear, Kevin! Thanks for bringing your Honda in for service, and we appreciate the recommendation. See you next time!

October 29, 2024

Great and fast service. Free car wash upon request was amazing. Will definitely visit again for service. More

by Cliffordchi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Sounds like you had an awesome service visit for your Honda, Cliffordchi! Efficient service and a free car wash sounds excellent. Please let us know, though, what else we can do to give you a five-star experience at your next service appointment. Thank you!

October 29, 2024

Service was great and quick as expected, John was a nice guy and helpful too More

by Steven Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Norm Reeves Honda Superstore - Huntington responded

We aim to provide satisfying service to our customers, and we're glad that we delivered, Steven! Thanks for the positive feedback on your visit and John's performance. We hope to see you in the future for another appointment!

October 29, 2024

The service was average . I had an appointment but they treated me like a walk-in. So making an appointment feels pointless. One time was recommended brake-fluid. The next t More

by Thoang714184
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ivette Rodriguez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Hello Thoang714184, We’re disappointed that you are discouraged from visiting our dealership for a service call for your car in the future. We understand your frustration at not receiving priority over the walk-ins, and we will be addressing this issue with our service team as well as the inconsistencies in service recommendations. If you're interested, please reach out to me at 714-861-4200. Thank you. -Paul Conant

October 29, 2024

Yvette was great help! She was honest and thorough. The maintenance on my car was super fast, inside they had an amazing coffee machine and extremely comfortable individua More

by Bzaragoza2202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivette Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Norm Reeves Honda Superstore - Huntington responded

What a great review, Bzaragoza2202! We're happy that you felt comfortable and enjoyed a fantastic cup of coffee in our waiting area. Thanks for the positive feedback about your maintenance and the help you received from Ivette. See you next time, and we'll make sure the coffee is fresh!

October 29, 2024

Always great service at Norm Reeves Honda, everyone is always honest, friendly, and sincere. I’ll continue to have my CRV serviced there. More

by Jim@Jim-Flaherty.Com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Norm Reeves Honda Superstore - Huntington responded

We really appreciate your loyalty to our service center, Jim! This makes us feel good and that we're staying on track for quality service. Thanks so much, and we can't wait to work on your Honda CR-V again!

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