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Norm Reeves Honda Superstore - Huntington - Service Center

Huntington Beach, CA

4.7
1,329 Reviews

1,329 Reviews of Norm Reeves Honda Superstore - Huntington - Service Center

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January 14, 2025

John was very knowledgeable and informative when I checked in. He was very efficient and answered all questions I had, I will call John when I need service, Thank you John!! More

by btmedina1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Norm Reeves Honda Superstore - Huntington responded

John will be pleased to read this review! We're happy that he could provide you with the service that you and your Honda deserved. If you'd like to request him, we will be happy to accommodate you. Thanks so much!

January 14, 2025

John was very helpful in a time of panic. Because of him, I will be returning to this dealership in the near future. More

by Guerra1503
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Norm Reeves Honda Superstore - Huntington responded

What a great review! We're so happy that John could be there for you and led you to consider returning in the future. Thank you, and we'll be thrilled to see you again!

January 14, 2025

Seemed to be interested in giving great customer service to explain options to choose from. More

by sharrynriemer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Lagos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Norm Reeves Honda Superstore - Huntington responded

When you know your options, you can more easily make a decision, Sharryn! We're glad that your service advisor provided that to you. Thank you for stopping by, and make sure that you're checking out our service specials before you arrive!

January 12, 2025

I stopped in without an appointment. They looked super busy, the waiting area was almost completely full. Ivette listened carefully to my concerns, tole me it would be probably an hour. More

by Brenda.Henry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivette Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Norm Reeves Honda Superstore - Huntington responded

An hour sounds like a reasonable amount of time, especially when we were so busy, Brenda! Thanks for sticking with us, and we're happy that Ivette took the time to listen to what your car needed. Feel free to either schedule a visit online or to stop by our Express Service lane.

January 12, 2025

Large enough to handle multiple cars, but small enough for outstanding personal customer care. No surprise costly repairs, timely informed repair/maintenance updates. More

by CeceP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian ?
Jan 13, 2025 -

Norm Reeves Honda Superstore - Huntington responded

That's a very good point--we're reasonably-sized to accommodate a range of customers! We appreciate your detailed review, and thank you for stopping by. If you're looking for routine service in a rush, we can cater to you with our Express Service program. Thank you!

January 12, 2025

Benito provided excellent customer service and took care of all of our needs. He provided 5 star service. More

by ken.nakashima63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Norm Reeves Honda Superstore - Huntington responded

We're glad that Benito gave you the five-star treatment, Ken! We're here for you, whether you schedule an appointment or stop by for Express Service. Thanks so much, and we'll see you at a future appointment!

January 11, 2025

Everything good. Thank you Mr Joinh Lê .He always help my car, good service. See you soon More

by Hnlp2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Norm Reeves Honda Superstore - Huntington responded

That's great to hear! We're pleased that your service visit for your Honda was up to your expectations. To make your visit even more worthwhile, please check out our service specials for next time. Thank you!

January 11, 2025

Viviana is very pleasant and represents Norm Reeves positively. She responds timely and answers any questions fully. She is an asset to the dealership! More

by Jobst4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Viviana Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Norm Reeves Honda Superstore - Huntington responded

Viviana receives a lot of highly deserved praise, and we're thrilled that she represented our service team so well! Thanks for trusting her and our dealership for your service needs. If you're looking for service in a rush, we recommend our Express Service program.

January 11, 2025

We have been customers of NRHB for at least 30 years and I can’t say enough good things about them. We live in Long Beach now, but still go to the Huntington store. We’ve bought at least 7 Honda’s from them More

by Cparker56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Lagos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Norm Reeves Honda Superstore - Huntington responded

What a flattering review! We appreciate you sticking with us for 30 years and even take the time to venture out to us in HB. Thanks for all your loyalty to us, whether it's for the multiple Hondas you've purchased and the services you've requested. Here's to 30 more years!

January 11, 2025

Great service advisor always very helpful and a joy to deal with plus he is very knowledgeable More

by Elew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connie Perea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Norm Reeves Honda Superstore - Huntington responded

Having a great service advisor can reassure you that your Honda will be in good hands! We appreciate these glowing words and hope to work with you in the future. Thank you, and remember to check out our service specials!