Norm Reeves Honda Superstore - Huntington - Service Center

Service was courteous and efficient. Person helping with service was knowledgeable and friendly. Got my vehicle back in a reasonable amount of time. Overall great first time service experience. service was knowledgeable and friendly. Got my vehicle back in a reasonable amount of time. Overall great first time service experience. More

I have been a satisfied customer with Norm Reeves for several years. I have complete confidence with the Sales and Service. Would not consider another Dealer several years. I have complete confidence with the Sales and Service. Would not consider another Dealer More

Trunk on Brand New Civic Would not Latch shut. John Le advised order part be here 2 days he would call me. 8 days no call I called e times no part Its all about Selling Cars Here And to ask for all stars advised order part be here 2 days he would call me. 8 days no call I called e times no part Its all about Selling Cars Here And to ask for all stars when doing survey on service dept More

I went to Norm Reeves Honda on Saturday 8-29-2020 to buy a new vehicle. Mike MOMO assist me with the process. Thank you Mike for your patience and your help. a new vehicle. Mike MOMO assist me with the process. Thank you Mike for your patience and your help. More

I went to the Norm Reeves Honda Superstore Huntington Beach Dealership today on 8/13/2020 for a routine oil change. I usually have a great experience with helpful staff, however I was SHOCKED with how a Beach Dealership today on 8/13/2020 for a routine oil change. I usually have a great experience with helpful staff, however I was SHOCKED with how a "sales manager" named AMIT CHOPRA handled my situation. I heard a rattling noise in my car as I was driving home so I asked my fiancé to see where it was coming from. When he checked my car he said the dealership had left my air filter box open and there was no air filter in there. This could have severely damaged my motor had we not caught this mistake. The dealership didn't say anything was wrong with my air filter, so it must have been an honest mistake. I called the sales department because I knew the service center was closed. The last time I had called the sales department they were very helpful, however this time it was the complete opposite. Once I explained to AMIT CHOPRA what had happened, he told me that there was nothing he could do and that I would have to either drop it off this evening or drop my car off tomorrow morning. I explained to AMIT CHOPRA that because I work in the healthcare field and have been working nonstop throughout this covid-19 crisis due to being short staffed, I asked if there was anything that could be done as I have to be at my work by 7 a.m., which is the same time that the service center opens. I was asking general questions to see if there was anything they could do to help me out because it is crucial that I make it to work as I have to see my patients. I was getting frustrated because not only was he ignoring my questions, but he was being very condescending and rude to me saying, "What do expect me to do about this? The service center is closed and I don't have the keys, should I just go in there and fix your problem?" Because of his rude tone I had to fight back because this is something the dealership made a mistake on. I did not do this to my car. AMIT CHOPRA refused to acknowledge my situation and proceeded to YELL AT ME saying" What do you want?! You want to take my personal car then? Take it!" At another point, he stated in another condescending tone, " Ma'am, I'm on my knees begging you for forgiveness" which was such an inappropriate and unnecessary statement. I couldn't believe that someone like this is working at a certified Honda dealership. If he is yelling at me and treating me with disrespect over a small issue, how is he treating other customers? I had to write this review against AMIT CHOPRA in order to protect others and to make it known that this individual is treating customers this way and does not even try to actively listen. How is someone like this a manager at a certified Honda dealership?! If he had just calmly told me the answers, I would have been fine. But because he relentlessly continued to be rude and put me down on the phone, I asked to speak to his manager. He then proceeded to say that he was the manager and there's nothing I could do about this situation. I can't believe this is the standard Honda has for their employees. I have been loyal to Honda and it's been the brand that I stuck by because of the customer service and quality. After this experience I'm not even sure if I can or want to ever support Honda's brand after experiencing this. How does someone like this become a manager? This was by far the WORST experience ever. Thank you AMIT CHOPRA for showing such hatred during these difficult times, and for making a healthcare worker feel put down and disrespected amid covid-19. You have truly shown how ugly people can be. I don't understand what I did to deserve this type of harassment and psychological stress. More

Fast Service Benito Torres was super polite and professional. The service team was also efficient which I appreciated a lot. Thank you guys for all that you do! Benito Torres was super polite and professional. The service team was also efficient which I appreciated a lot. Thank you guys for all that you do! More

Had an 8 am appointment but got there 7:30am and no problem took me right in and a shuttle to and from my house. Service was fast and friendly. Thank you John Le for your help. problem took me right in and a shuttle to and from my house. Service was fast and friendly. Thank you John Le for your help. More

Great Service Experience I went to Norm Reeves Hb and Ivette in service assisted me. I had so many questions about the services that come on with the B123 and she was excepti I went to Norm Reeves Hb and Ivette in service assisted me. I had so many questions about the services that come on with the B123 and she was exceptional at answering them and getting me in and out of there! I recommend you ask to be serviced with Ivette. She is great! Thank you Ivette! More

WORST CUSTOMER SERVICE I got a Honda HRV in Oct 2018 and it has just been 7 months since. My car tire blew out and Honda is not ready to replace it. Instead you guys ask me I got a Honda HRV in Oct 2018 and it has just been 7 months since. My car tire blew out and Honda is not ready to replace it. Instead you guys ask me to contact the tire manufacturer. It is not my duty to go around calling manufacturers. It is the dealer's responsibility to replace my tires on a brand new car. This is UNACCEPTABLE. More

Outstanding Service Consultant Service Consultant Dave Larsen is outstanding. He is always prompt, courteous, knowledgeable, articulate, friendly, hard-working, and helpful. The bes Service Consultant Dave Larsen is outstanding. He is always prompt, courteous, knowledgeable, articulate, friendly, hard-working, and helpful. The best service consultant I have ever known. And I should know a good one when I see one. I have been driving for 47 years! More