Norm Reeves Honda Superstore - Huntington - Service Center

Fast Service Benito Torres was super polite and professional. The service team was also efficient which I appreciated a lot. Thank you guys for all that you do! Benito Torres was super polite and professional. The service team was also efficient which I appreciated a lot. Thank you guys for all that you do! More

Had an 8 am appointment but got there 7:30am and no problem took me right in and a shuttle to and from my house. Service was fast and friendly. Thank you John Le for your help. problem took me right in and a shuttle to and from my house. Service was fast and friendly. Thank you John Le for your help. More

Great Service Experience I went to Norm Reeves Hb and Ivette in service assisted me. I had so many questions about the services that come on with the B123 and she was excepti I went to Norm Reeves Hb and Ivette in service assisted me. I had so many questions about the services that come on with the B123 and she was exceptional at answering them and getting me in and out of there! I recommend you ask to be serviced with Ivette. She is great! Thank you Ivette! More

WORST CUSTOMER SERVICE I got a Honda HRV in Oct 2018 and it has just been 7 months since. My car tire blew out and Honda is not ready to replace it. Instead you guys ask me I got a Honda HRV in Oct 2018 and it has just been 7 months since. My car tire blew out and Honda is not ready to replace it. Instead you guys ask me to contact the tire manufacturer. It is not my duty to go around calling manufacturers. It is the dealer's responsibility to replace my tires on a brand new car. This is UNACCEPTABLE. More

Outstanding Service Consultant Service Consultant Dave Larsen is outstanding. He is always prompt, courteous, knowledgeable, articulate, friendly, hard-working, and helpful. The bes Service Consultant Dave Larsen is outstanding. He is always prompt, courteous, knowledgeable, articulate, friendly, hard-working, and helpful. The best service consultant I have ever known. And I should know a good one when I see one. I have been driving for 47 years! More

Purchasing of a car We went in for a recall (for other than this, a perfectly running 2001 model), and decided when picking up our car to test drive a few since we were a We went in for a recall (for other than this, a perfectly running 2001 model), and decided when picking up our car to test drive a few since we were already in the market to possibly buy. We ran into Salesman Mr. Julio Luna who was most pleasant and not forward or pushy as some can be. He helped us find the perfect car and we weren't expecting to buy on this day!! He was very informative which helped us make our decision. We then worked with Mr. Boc Nguyen in finance and he was also very pleasant and pushed our paperwork through with ease and in a timeless fashion. We are very happy with our experience here. It was even fun getting "locked in" Mr. Luna knows :) More

Service department charged me $1000 over 4 days and never fixed my problem. Saturday, 8/17 - took car in because I had trouble starting the car. Paid $480 for plugs, wires, rotor, and "carbon cleaning" p fixed my problem. Saturday, 8/17 - took car in because I had trouble starting the car. Paid $480 for plugs, wires, rotor, and "carbon cleaning" picked up car the same day. Monday 8/19 - car would not start at work. Had car towed to Dealer. $500 quote to "replace starter." Although there was a "promise" to "work with me on the price" nothing was done. Tuesday 8/20 - Paid for repairs and waited 20 minutes for my car. Service Manager "had problems starting my car." Stated the problem probably wasn't fixed. Thursday 8/21 - experienced the exact same problem I took the car in for on Saturday--"had problems starting my car." Service department charged me $1000 over 4 days and never fixed my problem. General manager is now "away from his desk" everytime I try to call him. More

Usually get my '08 Fit serviced at Weseloh Honda, so this was my first time at Norm Reeves'. First of all, it was a very busy day. At first I was frustrated due to a longer than expected wait to drop this was my first time at Norm Reeves'. First of all, it was a very busy day. At first I was frustrated due to a longer than expected wait to drop off my vehicle, and that no one greeted me or any of the three other people in front of me. Things turned around when I was helped by Benito. He could see that I was agitated and apologise profusely for the wait. Benito quickly got my appointment started and had me out the door in just a few minutes with friendly service that I was thankful for. Service to my vehicle was completed more quickly than I had anticipated, and Ben (who apparently took over for Benito) called with an update on my car, and offered some low pressure suggestions about other items that I should attend to. When I came to pick up my car, Ben was very friendly and apologized for how busy it had been earlier. All in all I had a great experience. It's outside of my regular neighborhood, but I wouldn't hesitate to return. More

I went in for parts Tech Tang was very helpful excellent service, very knowledgeable he even offer to install the part id just bought. I would recommend this dealer to other. service, very knowledgeable he even offer to install the part id just bought. I would recommend this dealer to other. More

The Best dealer experience I have had ever, I've been buying cars for 30 plus years and I have never had such great service. The best part was the pricing. It was half the price of another local dealer buying cars for 30 plus years and I have never had such great service. The best part was the pricing. It was half the price of another local dealer on not only one item but several (VTEC repair, brakes etc.). The smog check found a problem with the VTEC system even though the car passed all emission specs. So I took it to 3 independents and they all recommended taking it to a dealer. I want the world to know that a dealer exists that gives Super great service and prices. Even the parts department was extremely knowledgable and helpful (I replaced the front motor mount myself) Ken Otsubo More