Norm Reeves Honda Superstore - Huntington - Service Center

Through email Jason set up an appointment for me to have my sun visor replaced under my warranty. When I showed up for my scheduled appointment Viviana told me I was already past the warranty. When I explai my sun visor replaced under my warranty. When I showed up for my scheduled appointment Viviana told me I was already past the warranty. When I explained that my purchase was relatively recent she said that they wouldn't be able to do anything because the part needed to be ordered. I told her the part was already ordered and had already arrived. She left for several mins to check on that. When she finally returned she said that I came late. I asked her what she meant. She told me that she only had technicians until 4pm but Jason scheduled my appointment for 4:15 so that was confusing. Overall I was made to feel like I was totally inconveniencing her and the dealership. It was a little frustrating as I had rushed there straight from work to make the scheduled appointment only for her to treat me like I showed up at closing unannounced. Once the service was complete she was pleasant. She even smiled as I was leaving. Both the younger gentlemen who greeted me as I pulled up to be serviced were nice and friendly. More

Good service; knowledgeable staff Work done on time; nice waiting room; everyone was friendly; easy location for me to get to. waiting room; everyone was friendly; easy location for me to get to. More

Viviana was great. She is always friendly and takes care of my car. I have been going there for 10 years. I love all employees there. I can count on their services. Th She is always friendly and takes care of my car. I have been going there for 10 years. I love all employees there. I can count on their services. Their lounge is great, relaxing while you wait. Love that Honda. More

Everybody I talked to was nice and I didn't have an appointment but they still serviced my car as a walk-in which was super nice. Everything went smoothly appointment but they still serviced my car as a walk-in which was super nice. Everything went smoothly More

The check up was done in a timely manner. No complaints Not at this time. No complaints Not at this time. More

Professional and thorough They are punctual professional thorough and considerate. The work is always well done! thorough and considerate. The work is always well done! More

Great customer service. Always respectful of my time and money and never try to sell me services I don't need. Always respectful of my time and money and never try to sell me services I don't need. More

I always have great experiences getting my car serviced here at Norm. Beneto, is always friendly and does a great job. Thank you. here at Norm. Beneto, is always friendly and does a great job. Thank you. More

John was very professional, courteous, informative and has customer satisfaction. Enjoyed the waiting room, very comfortable. has customer satisfaction. Enjoyed the waiting room, very comfortable. More

Very friendly, fast, efficient and affordable. Excellent. Will definitely come back soon! Highly recommend Tony Lagos and all the staff that was extremely helpful. Excellent. Will definitely come back soon! Highly recommend Tony Lagos and all the staff that was extremely helpful. More