Norm Reeves Honda Superstore - Huntington

Beware Norm Reeves Financing! They told us we'd be financed through Honda. They wound up selling our contract to 5th 3rd Bank. It's been a nightmare just making a payment (to say t They told us we'd be financed through Honda. They wound up selling our contract to 5th 3rd Bank. It's been a nightmare just making a payment (to say the least). 5th 3rd bank never sent our payment coupons until after the first payment was due. Realizing we needed to make a payment I called Honda (since I was told they were financing us) to see what the issue was. That's when I was told 5th 3rd was our finance company and I needed to call them. When I called 5th 3rd the guy spoke to me like I was an idiot for not knowing they were our bank and that I should magically know my account number by osmosis. After that, each time I tried to log into our account to make a payment there was always an issue which involved over 30 minutes of waiting for someone to answer the phone. The most recent problem was is having to make payments until we received a letter stating the date our auto payments start. Our payment due date is Sept 9th. We received our letter from 5th 3rd Bank on September 9th, stating the auto pay would start September 9th, after we already made our car payment per 5th 3rd Banks instructions. This is absolutely ridiculous and it's what you will probably have to deal with too if you buy your car from Norm Reeves Huntington Beach. When I brought this issue to the financing departments attention on several occasions, they just blew me off and did nothing to rectify the situation. Honda refuses to buy my contract back even though they told me Honda would finance me and have left me to deal with this 5th 3rd Bank atrocity More

Great Service Experience I went to Norm Reeves Hb and Ivette in service assisted me. I had so many questions about the services that come on with the B123 and she was excepti I went to Norm Reeves Hb and Ivette in service assisted me. I had so many questions about the services that come on with the B123 and she was exceptional at answering them and getting me in and out of there! I recommend you ask to be serviced with Ivette. She is great! Thank you Ivette! More

Great Experience Norm Reeves I went into this dealership to look. I met Connie and right away I knew I was in the right Honda Dealership! She was professional and friendly and mad I went into this dealership to look. I met Connie and right away I knew I was in the right Honda Dealership! She was professional and friendly and made the process of looking to buying so easy! I left with a beautiful new car with a great payment. The process was easy and I was only there a few hours. I would recommend you try Norm Reeves of Huntington Beach you won’t be disappointed. Remember to ask for Connie! More

Top notch I had a excellent experience Jonathan Abarca was very pleasant went above and beyond to help get me a New Honda . Thank you Jonathan Abarca I had a excellent experience Jonathan Abarca was very pleasant went above and beyond to help get me a New Honda . Thank you Jonathan Abarca More

Good experience. I was pleased with my purchase. When I arrived to the dealership, Luis was very helpful and accommodating throughout the entire sales process. Highly I was pleased with my purchase. When I arrived to the dealership, Luis was very helpful and accommodating throughout the entire sales process. Highly recommend Luis Lainez. More

WORST CUSTOMER SERVICE I got a Honda HRV in Oct 2018 and it has just been 7 months since. My car tire blew out and Honda is not ready to replace it. Instead you guys ask me I got a Honda HRV in Oct 2018 and it has just been 7 months since. My car tire blew out and Honda is not ready to replace it. Instead you guys ask me to contact the tire manufacturer. It is not my duty to go around calling manufacturers. It is the dealer's responsibility to replace my tires on a brand new car. This is UNACCEPTABLE. More

Leased a new Honda Accord I leased a new Accord yesterday from Norm Reeves in Huntington Beach from Stetson. He was very professional, patient and helpful. I loved that he had I leased a new Accord yesterday from Norm Reeves in Huntington Beach from Stetson. He was very professional, patient and helpful. I loved that he had two cars in the colors I wanted ready for me to look at . This is my third Honda lease and they have all been at different dealerships. This has been my best experience so far and I will definitely be returning again for another lease or purchase. More

Al Hernández!! Great experience buying my Honda Accord. Highly recommend Al Hernandez, he provided great service before during and after the sale with no pressure an Great experience buying my Honda Accord. Highly recommend Al Hernandez, he provided great service before during and after the sale with no pressure and no attitude. Thank you, Al Hernandez!! More

Bought a car at Norm Reeves Honda As I told the internet a director Mike Lott. This was the best experience I have ever had in buying a Honda. I have bought 5 Honda’s all from other As I told the internet a director Mike Lott. This was the best experience I have ever had in buying a Honda. I have bought 5 Honda’s all from other dealers. The internet sales experience was perfect. Thank you Jonathan Abarca , Mike Lott and the finance person. It was a great experience dealing with all of them. More

A Lesson in Always Having a Third-Party Used Car Inspection An amazingly bad used car experience with Norm Reeves Huntington Beach Honda, and a special shout-out to Ed Ringler for making it even worse. An amazingly bad used car experience with Norm Reeves Huntington Beach Honda, and a special shout-out to Ed Ringler for making it even worse. More