
Norm Reeves Honda Superstore Cerritos
Cerritos, CA
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 8:30 AM - 9:00 PM
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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I would like to say thank you to Ben for making my first car buying experience a great one. Not only was he extremely kind and knowledgeable, but patient as well. He took the time explaining all of the diff car buying experience a great one. Not only was he extremely kind and knowledgeable, but patient as well. He took the time explaining all of the different features the Civic had to offer, in order to make sure it was the right car for me. I drove off the lot extremely happy with my purchase and have been sharing my experience at Norm Reeves Honda of Cerritos with all my friends and family. More
good experience overall and purchased two cars from hossain ahamed and now looking for a third car from him soon. great dealership and look forward to going back. hossain ahamed and now looking for a third car from him soon. great dealership and look forward to going back. More
Great experience. Ben was very attentive of my needs and worked hard to meet them. I felt that he could relate to my experience of a student purchasing my first car. He was very patient and made me feel ver worked hard to meet them. I felt that he could relate to my experience of a student purchasing my first car. He was very patient and made me feel very comfortable with the whole process. The entire staff works hard to make the customer feel like a guest. I've since used the service department (routine maintenance) and had equally positive experiences. I whole-heartedly recommend Norm Reeves Honda. More
I was on a mission yesterday to start the investigative process on getting a vehicle to replace my Nissan lease. Armed with exhaustive data on the best small SUV - Honda was my first stop and ended up bei process on getting a vehicle to replace my Nissan lease. Armed with exhaustive data on the best small SUV - Honda was my first stop and ended up being my one and only stop. My plan was to look - sit in the car and test drive. I was convinced that a used vehicle was the only way to go. But Da Da! - a new Honda CRV is sitting in my driveway this morning. The entire process was relatively painless - and certainly not what I expected or had experienced in previous car purchase encounters. My experince with my Norm Reeves team OUTSTANDING! Nick Pin- my salesman - top notch - personable and informative. Patiently and diligently worked with finance and myself to open my mind to forget about the used and go with a one time owner (ME) vehicle. Nick not only explained the important new features but heled me synch my blue tooth (a feature I love. Great follow up also as Nick called me later to advise me to contact him if I needed any question answered or had any concerns. Hector Medina - was instrumental also.. Hector was available during my visit to update me on "next steps" in the buy/finance process. Hector helped me unload all the "stuff" from my Nissan. A very nice and personable gentleman! Even though it's pouring down rain this morning, I am smiling as I look out my kitchen window to see my new CRV sitting in my driveway. More
Kevin Harris and his sales manager were great to work with. We knew exactly what we wanted and the dealership came through for us. The transaction went very smooth throughout the whole process. For a lar with. We knew exactly what we wanted and the dealership came through for us. The transaction went very smooth throughout the whole process. For a large volume dealership, their personal attention was appreciated. We have several dealerships closer to our home, but Norm Reeves in Cerritos made it worth it to travel the extra distance. More
Norm Reeve's Honda needs to rethink some of their business practices. Although we had a great experience with our salesperson, working with the finance department was a whole different story. The mis business practices. Although we had a great experience with our salesperson, working with the finance department was a whole different story. The misrepresentation and manipulation is abominable! Be wary of the slick representations the finance manager makes on the great savings you will receive on your car insurance premium by purchasing their car alarm. We bought a 2012 Honda Civic, which comes standard with a passive anti-theft device - the Immobilizer Theft-Deterrent System. It is an ignition defeat, which already qualifies the car for the anti-theft device discount offered by insurance companies. You will receive $0 savings as a result of purchasing the car alarm, contrary to the 8% - 16% savings the finance manager promotes. The misrepresentation is further compounded by the fact that the finance department promotes anti-theft discounts as a percent savings of your total auto insurance premium, when in actuality anti-theft discounts are only a percent savings of the COMPREHENSIVE portion of your premium. HUGE difference!!! Secondly, the finance manager will try to sell you on the great value of the gap insurance plan they offer at $750 (for 2012 Honda Civic - may be different for other models.) Gap insurance is sold by a number of automobile insurance companies. For example, we found gap insurance for $16/yr as part of our premium through Mercury Insurance on the new Civic we purchased. Realistically, gap insurance will be needed for no more than 3 years on our car. So, we will be paying about $48 instead of being gouged $750. SEVEN HUNDRED FIFTY DOLLARS!!! Ridiculous. There is a way to sell your products and still make a profit, without making misrepresentations and gouging the customer. You end up losing more money in the long run. Word of mouth is the most powerful advertisement for businesses, and you have just lost ours. Due to the experience we had with the finance department, we will not do business again with Norm Reeve's Honda and we will not be recommending this business to family or friends. More
Honda has provided mew with great customer service. I got what I expected and that's quality assurance. Danny Atienza is a great dealer. He helped me get my new 2012 Honda Civic EX :] what I expected and that's quality assurance. Danny Atienza is a great dealer. He helped me get my new 2012 Honda Civic EX :] More
Great experience with the same sales consultant--Phil Great experience with the same sales consultant--Phil Byrd! He is very personal and caring. Thanks to him we spent in Norm Reeves great day. He e Great experience with the same sales consultant--Phil Byrd! He is very personal and caring. Thanks to him we spent in Norm Reeves great day. He even introduced us with other great team members and since we had a dog along we were more than wellcome too. Great people! Thanks again. Anda Bernovska More
Linda made my car buying experience just perfect. I've been looking for just a nice, simple civic coupe for a while and its been harder than i thought it would be but when I got here and met her she was q been looking for just a nice, simple civic coupe for a while and its been harder than i thought it would be but when I got here and met her she was quick and straight up about everything. She didn't waste my time one bit with useless stuff a lot of sales people would try to get you to by. I drove away very, very excited thanks to linda. More
Salesmen was nice, polite and informative in presenting the Accord, making me confident in buying from Honda. I will make purchase before holiday form tjis representative. It is nice to see a gentlemen w the Accord, making me confident in buying from Honda. I will make purchase before holiday form tjis representative. It is nice to see a gentlemen working in car sales. More