Norm Reeves Honda Superstore Cerritos

Because of the pleasant experience we had coming to Norm Reeves Honda, my husband and I will definitely recommend this dealership to our friends and family. Although we are currently not ready to make a pu Reeves Honda, my husband and I will definitely recommend this dealership to our friends and family. Although we are currently not ready to make a purchase (something we made very clear to the sales associate who assisted us) we were given the courtesy and extremely great service as if we were about to make one. Andy asked about our family and we felt the genuineness of his desire to get to know us on a personal level. My husband and I, in sales ourselves, commend the way he handled our questions. He didn't seem rushed or too eager. Knowing we were taking his time and possibly depriving him from the chance to serve a real buyer, we excused ourselves, but not after we had enough information that will help us make a decision with our future purchase. Andy shook our hands and did not make us feel like we wasted his time. More of us in sales should learn from the way he handled his job-very well done! We thank you for the professionalism you instill in your employees. More

i was looking for a new car,so i went to norm reeves honda superstore with my friend.we went there,salesmen alex was very nice ,and very professional,he helped us get to know the new civic 4door.answere honda superstore with my friend.we went there,salesmen alex was very nice ,and very professional,he helped us get to know the new civic 4door.answered every questions we asked.without any push,we felt very comfortable the way he talks,thanky u very much,alex.we gonna come back soon. More

We were on the market for a new CRV but wisely decided to go for the 2010 ACCORD EX-L instead. The Accord is considered a higly revered car. We were referred to Linda, who does internet sales, at Norm Re go for the 2010 ACCORD EX-L instead. The Accord is considered a higly revered car. We were referred to Linda, who does internet sales, at Norm Reeves Honda at Cerritos, CA. Over the phone, we were not so sure if it's worth the trip from Burbank to drive far away to Cerritos. But after calling back and forth and Linda making sure they have EXACTLY the Accord we're looking for, and have agreed on pricing, we're glad we went to NRH on Saturday,3/13/2010. The Accord we wanted did not come with those "dealer-added" options/accessories that can jack-up the price of the car. Linda carried out the whole car selling/buying transaction easily. She even made sure we got the best trade-in value for my 1996 Civic. And we did because we didn't put any money down for our purchase. Next, at Finance is Mr. Murat, who seems (my initial reaction!) like a villain from some Indy Jones movie. But later turned out to be the jolly and gentle giant that he is. There is no "sugar-coating" with this finance guy. No hocus-pocus-abracadabra, ka-bammm surprises! Murat stuck on our agreed pricing. The whole time we were working on the numbers/monthly payments, Murat had his computer screen shown to us, inputing figures, NO sleight of hand magic here! Overall, this whole transaction was painless, we are very satisfied!!! If only most car dealers would operate this way. Go to Norm Reeves Honda Cerritos, make sure to ask for LINDA at Internet sales and you'll be taken care of. And hope that Mr. Murat, the gentle-giant, handles your financing as well! However, I have to knock-off 1 star because 1 masterkey and valet key was not available when we drove our Accord home that Saturday. I have to come back for it on Tuesday. Hey, its quite a drive. More

My first contact with Norm Reeves Honda was through their website. After receiving an e-mail quote and then a follow-up e-mail I phoned Cristina the Internet Sales Director. She was willing to compare pric website. After receiving an e-mail quote and then a follow-up e-mail I phoned Cristina the Internet Sales Director. She was willing to compare price quotes I received from other dealers. We were able to agree on a firm (and very good) price before going to the dealership, which takes most of the pressure out of car shopping. Cristina was honest about how different dealers operate, and was clear that Norm Reeves Honda would always be up front. She found a car for me which she later discovered had already been spoken for. She was prompt to call me so that I could avoid an unnecessary trip to the dealer. Shortly after, when a vehicle did become available, she was prompt to call me and make every effort to reserve the car until I was able to get to the dealership. While she was unavailable at the dealership to complete my transaction, Jackie and Eduardo stepped in to complete the paperwork. When a question arose about the cost of the vehicle, Cristina was contacted for confirmation. We completed the transaction with Jay in finance in record time. While purchasing a car can be a difficult task, I felt that Cristina gave me a very good deal and delivered the vehicle as promised. I never felt mislead or ignored. I recommend dealing with her at Norm Reeves Honda in Cerritos. (And the CRV is very nice.) More

Phil, my salesman was very considerate and caring to my needs. Never pushy and understood exactly what I wanted and what my situation was. He made sure that every detail was matched and took the time to needs. Never pushy and understood exactly what I wanted and what my situation was. He made sure that every detail was matched and took the time to listen to everything I had to say. He answered every question professionally. I recommend him highly to anyone that will visit Norm Reeves/Cerritos. I have purchased new cars every two or three years for decades and never came across a salesman so knowledgeable, caring, and considerate as Phil. More

Verry friendly, easy to work with, pricing, excellent service, helped me to get a car i want for a verry reasonable price & deal. I willing to get my second car from this dealership again with the same s service, helped me to get a car i want for a verry reasonable price & deal. I willing to get my second car from this dealership again with the same sales person. I highly recomend this dealership to all my family and friends. More

Chris R. was very friendly, knowledgable and answered all of my questions. Chris went above and beyond of what you expect in a salesman and made my overall experience very easy to do business with. Ryan fr of my questions. Chris went above and beyond of what you expect in a salesman and made my overall experience very easy to do business with. Ryan from Finance was very helpful and explained everything to me in the simplest terms. He was very thorough when discussing all the options avail (ie extended warranties which i highly recommend esp if you drive a lot as much as I do)... the entire Norm Reeves staff esp Chris R, Christina M. and Ryan D made my overall car buying experience very pleasant, simple and a great deal I could not refuse! i strongly recommend anyone to go this dealership! More