Norm Reeves Honda Superstore Cerritos

Its a good dealership but it all depends on the service advisor and the mechanic that takes a loot at your vehicle when ur comming in to fix a problem on your vehicle. Mine was not fixxed. advisor and the mechanic that takes a loot at your vehicle when ur comming in to fix a problem on your vehicle. Mine was not fixxed. More

Not a bad dealership overall when it comes to viewing from the outside but, After purchasing my newly acquired Honda and knowing an extensive certification check was done. I ended up getting a loss of ai from the outside but, After purchasing my newly acquired Honda and knowing an extensive certification check was done. I ended up getting a loss of air pressure immediately after leaving (tire pressure light came on) checked and found a rusted nail that might’ve been there since before, but not a problem since I knew the car came with a spare and was sold “as is” I noticed that the spare tire had been cleaned but wasn’t even filled with any air so I couldn’t even use it. It really made me question whether this car was properly inspected or not and I honestly don’t really feel comfortable being able to bring in my newly acquired Honda into this particular Honda Dealer. Aside from that the people there were awesome and very understanding about everything. So I’m very glad I was able to work with very patient and understanding people there. More

I am very satisfied with the customer service I get from the Honda representative They help me out every time I go. He always let me know of the services I am getting in the services. I need on my car that the Honda representative They help me out every time I go. He always let me know of the services I am getting in the services. I need on my car that are upcoming. More

Not good communication, a lot excuses, they telling me that they change something and it wasn’t true. I brought my car for something and they didn’t do it but they move something,so my car get out from th that they change something and it wasn’t true. I brought my car for something and they didn’t do it but they move something,so my car get out from the dealer worst. Is not the first time . Just thinking going to that dealer make feel frustrated. And I guess I don’t have many options cause This guy told me that if you going to take your car to another dealer, you have to call before going, some dealers don’t accept cars from another dealer. Etc, etc . More

I took my 2023 pilot for 2 issues, they tried to make me pay for the transmission issue. And the second issues was not fixed. pay for the transmission issue. And the second issues was not fixed. More

Robert was very helpful. We got everything taken care of in less than a day which was very helpful and everything I expected. We got everything taken care of in less than a day which was very helpful and everything I expected. More

Christy is amazing. I have bought several cars from her. She’s patient and kind. I have bought several cars from her. She’s patient and kind. More

Jerry Gonzalez was excellent sellsman and answer very polite all the question even when I got my new car we call him to ask some question about the car and he always answer his cell phone..Jerry inspire polite all the question even when I got my new car we call him to ask some question about the car and he always answer his cell phone..Jerry inspire confident he always shows us emphatic…he is good of what he doing … what such good person. More

Fast friendly service. No upselling and no pressure to do unwanted services. Vehicle completed as promised. No upselling and no pressure to do unwanted services. Vehicle completed as promised. More

Dealership has a very competetive price. We were happy with our purchsse. All our cars are honda so we are repeat customers We were happy with our purchsse. All our cars are honda so we are repeat customers More