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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
10,821 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,821 reviews

November 09, 2025

Work that was performed on the car was not uploaded to Carfax. So either I was charged for work that wasn't done on my car or accurate information was not uploaded. Either way I am not happy about it. More

by Bere_villa07
Recommend Dealer
No
Nov 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We truly understand how important it is for you to be kept in the loop about the services provided, and we sincerely apologize for any confusion or disconnect. Please reach out to us with your details, and we will make it a priority to confirm that everything was completed to your satisfaction. Thank you for your understanding and patience. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

November 09, 2025

Most pleasant, easy car buying experience I have ever had thanks to Jojo Bayas! He is so energetic, honest, and kind. Jojo and Avery Richey worked hard to get me into the Civic that I wanted. I honestly beli More

by jrod83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jojo Bayas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Jojo and Avery are a true dynamic duo! We're excited that they could help you find your dream Civic. Enjoy it, and remember, we're here if you need service help down the line.

November 09, 2025

I had a good experience. I brought my car in for recall service. The staff was nice and the facility was clean and welcoming. More

by Jennyltaylor2010
Recommend Dealer
Yes
Nov 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hey Jenny, we're glad your experience was positive! It was our pleasure to assist with your car's recall. We'd love to know if there's anything we can do to earn your fifth star next time. Thank you!

November 09, 2025

Really love norm Reeves Honda. Took care of the repairs needed that was part of the extended warranty. Made the process so painless. More

by talcoran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Marquez
Nov 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hey, we're grateful for your five-star review! We strive to make service feel like a spa day for your car, and we're glad everything went so well. Thank you, and come back anytime!

November 08, 2025

George was very professional and took care of all my needs. Will return next appointment More

by c_sento
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Nov 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

George gave five-star concierge-level service! Glad he could take care of everything and make your visit seamless.

November 08, 2025

Service Advisors and the service technicians work hand in hand to make sure your vehicle is taken care of. This dealership doesn’t provide shuttle service so I will look elsewhere for when my car is out of w More

by elvi99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi, thank you so much for shouting out our service team! We'll make a note about your shuttle service comment, as we're always looking for ideas to make our service even better. Thanks for providing feedback.

November 08, 2025

Great experience, thanks Honda Cerritos for making it quick and easy. Thanks to Jesse Cadena the associate who helped me! More

by soto_merissa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Cadena
Nov 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Jesse clearly handed you the golden ticket to a quick and easy service experience. Thanks for letting us make it happen! We appreciate your review and look forward to seeing you again in the future.

November 08, 2025

Another Fantastic Experience with Susanna! ​This is the third car we've purchased from Susanna at Norm Reeves, and once again, she was absolutely amazing! ​Susanna truly sets the bar for wha More

by shernandez1004
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Susanna Yim
Nov 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Your Honda journey with Susanna is starting to feel like an epic trilogy. Book three is complete, and we can’t wait for the next chapter!

November 08, 2025

Norm Reeves Honda was a good place to buy a new car they were honest sincere and Susana helped me set up my blue tooth for the car and gave me a basic lesson on the most important functions the car has and More

by Jose Serna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Looks like Susanna gave you the ultimate Honda survival kit: knowledge, accessories, and confidence to conquer the road. Time to hit the adventure trail fully equipped, Jose!

November 08, 2025

Thanks for The service everyone was very helpful. It was a good experience. I definitely recommend Norm reves Honda. More

by maciasjose140
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruben
Nov 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

High five, Jose! We’re thrilled your experience was so positive and that you’d recommend us. Thanks for making our day!