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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
10,036 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,036 reviews

March 29, 2025

Excellent fast drop off to take vehicle. Knew my truck history well. Service completed as expected. Overall great customer service. More

by robo1308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
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Mar 31, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi there, thank you for your positive feedback on our service drop-off and attention to your truck’s history. We’re glad to have met your expectations with efficiency and care. Whenever you need service again, we’ll be here ready to help—we’d love to see you return!

March 29, 2025

Thank you to Kim Kelly, she is the best! ! Definitely I would recommend Honda with my friends. More

by gascafam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim Kelly Lujan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Montoya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hello, thank you for the glowing review about Kim Kelly! It’s great to know that her dedication left such a positive impression on you. We’re grateful for your recommendation and look forward to providing the same stellar service for you and any friends you send our way.

March 29, 2025

Always the best customer service at Norm Reeves Honda Cerritos. Chandika De Silva is the best! More

by nishendra74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chandika De Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for consistently choosing Norm Reeves Honda Cerritos! We’re so glad to hear that Chandika De Silva continues to provide top-notch customer service. We truly appreciate your loyalty and hope to serve you for many more years to come.

March 29, 2025

Excellent customer service ! Car is running great since I took it in to get serviced More

by Ana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
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Mar 31, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi Ana, thanks so much for your kind words! We’re thrilled to hear that Joseph Vargas and our team ensured your car is running smoothly after service. Your satisfaction means the world to us.

March 29, 2025

I had my brake pads done by Honda in january. There was left over air in the line that should have been dispersed. I was charged for Honda to redo the brake fluid and disperse the air they left i More

by shea.roseanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario
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Mar 31, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi Shea, thank you for taking the time to share your experience regarding your brake service. We appreciate your feedback as it helps us improve. Please reach out to us directly so we can ensure your next service visit is seamless and satisfying.

March 29, 2025

The best of the best! Definitely a good person and excellent on what he does! I would definitely recommend him on everything! More

by Keyla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Keyla, thank you for such an enthusiastic review! We’re delighted to know that Jose Sanchez made a strong impression with his excellent service. Your recommendation means a lot to us, and we hope you’ll keep us in mind for all your future automotive needs.

March 28, 2025

Great customer service. Appreciate Joseph he was very helpful . Making services easy and quick. Thanks More

by jessicareyess562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph V
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Mar 31, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind review, Jessica! We’re glad that Joseph made your service visit smooth. We truly appreciate your feedback and hope to make your next visit just as easy and quick.

March 28, 2025

oil change #1 = someone scratched my car and they helped me paint a little over it.. does not look the same 😍😍😍😍 oils change #2 = screws came off and the bottom of my car came off 😍😍😍😍 fixed for More

by MS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
they know who they are and Sabrina is aware
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Mar 31, 2025 -

Norm Reeves Honda Superstore Cerritos responded

It is important to us that all customers receive the top-notch care they deserve, and we are concerned by your review. Please reach out to me directly so we can learn more and discuss a potential resolution. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

March 28, 2025

fast, not too long of a wait, very nice staff jonathan was very attentive and friendly/nice. stayed the entire progress of my oil change, More

by annettey1235
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jonathan romero
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Mar 31, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Annette, thanks for sharing your experience with us! We’re happy that Jonathan Romero made your oil change visit efficient and comfortable. It’s our pleasure to serve you, and please check out our service specials in the future.

March 28, 2025

Friendly, professional and well informed employees. Ease of obtaining appointments. Joseph Vargas explained all services and answered all of my questions. More

by Ajoneslkwd4
Workmanship
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas, Service Department.
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Mar 31, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi there, thanks for taking the time to share your experience with us. We’re pleased to hear that Joseph Vargas provided all the details you needed and made scheduling your appointment a breeze. We look forward to serving you again whenever the need arises.

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