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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
11,161 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 11,161 reviews

February 05, 2026

It was great! Amazing staff and very professional. Helped me find the right car for me. Thank you Roberto More

by yrabelo19
Recommend Dealer
Yes
Employees Worked With
Roberto Arteaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roberto Arteaga
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Feb 06, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Roberto clearly introduced you to a vehicle that checked all the compatibility boxes! Creating that perfect connection between driver and car is what makes these moments so special. Wishing you the best for the road ahead!

February 05, 2026

Than is very good service advisor. I highly recommend him Than a is very good service advisor. I highly recommend him in your car service visits More

by ray_rzy
Recommend Dealer
Yes
Employees Worked With
Than
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Feb 06, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Than he delivered a gold medal performance out on the service ice! His steady communication and helpful guidance really help keep every visit gliding smoothly from warm-up to final bow. Thank you for recommending him and cheering on his routine!

February 05, 2026

Me atendieron bien como cliente ? ??? Satisfacieron mis necesidades con respecto a lo que necesitaba.. Gracias More

by rudy-rivas
Recommend Dealer
Yes
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Feb 06, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Hola Rudy, gracias por dejarnos tu comentario. Creemos firmemente en tratar a nuestros clientes como nos gustaría que nos trataran a nosotros. Nos alegra que nuestro equipo haya cumplido con lo prometido durante tu visita.

February 05, 2026

John French is very patient and professional . We would be happy to recommend it to other friends. More

by xuqiong222
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Saboor
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Working with John sounds like the kind of series where every episode keeps you hooked! His patience and professionalism really help create a storyline that keeps guests comfortable through every scene. Thank you for recommending him and for letting our team be part of your list!

February 04, 2026

Customer service over the phone is great. In person drop off is easy. The actual mechanics left dirt and a sticky liquid all over the left side of my car which was recently washed. More

by sfajardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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Feb 05, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing this. It’s helpful to hear that the phone support and drop-off process went smoothly, and we understand how frustrating it can be to notice residue on a freshly washed vehicle afterward. If you’re open to it, please reach out to us directly so we can look into what happened and talk through next steps. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

February 04, 2026

Fast, friendly service It was excellent. He really helped me out. It was awesome. Polite More

by rauldonate
Recommend Dealer
Yes
Employees Worked With
Miguel Cabrera
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Feb 05, 2026 -

Norm Reeves Honda Superstore Cerritos responded

That service showed up ready for kickoff and never fumbled the ball. Quick plays, solid teamwork, and polite professionalism carried it straight into the end zone. A win all around! Thanks for letting us know, Raul.

February 04, 2026

The wait time is atrocious. It takes way too long to get a service when i arrived on time More

by skylerquach8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hossain Ahmed
1.0
This rating includes all reviews, with more weight given to recent reviews.
Neal Abolssedgh
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Hi, Skyler. We understand it's frustrating to wait, and apologize for the inconvenience. We always aim to provide fast, efficient service and regret that we fell short. Please contact our team so we can review your visit in more detail and discuss the timing concerns you experienced. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

February 04, 2026

Was referred by N. R. Ford to check out a Honda Odyssey with electrical problems still covered under their warranty... Turned out to be a loose battery cable.. wanted to More

by pininay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathon Service Rep.
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Feb 05, 2026 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you taking the time to share your experience, and we apologize for the delays you encountered. We’d welcome the chance to speak with you directly to review the timeline and communication surrounding your visit. Thank you, and we hope to provide a smoother journey in the future. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

February 03, 2026

Good costumer service and their people are amazing shout out to lili and Michael for making the experience beautiful. More

by tatianaperez122601
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lili Mares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Delgadillo.
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Feb 03, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Cue the lights because Lili and Michael clearly stole the show. From polished service to a beautiful experience, they know how to work the floor. Thanks for letting us be part of your front-row moment, Tatiana.

February 03, 2026

New cabin filter was not properly installed. Now I have to waste my time and go back to the dealership. More

by wmsalao
Recommend Dealer
No
Employees Worked With
Michael Barr
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Feb 03, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Hi, we understand that it's frustrating when issues persist, and we know your time is valuable. We'd like to hear more about the situation so we can provide our assistance. Please reach out when it's convenient for you to do so. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

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