Norm Reeves Honda Superstore Cerritos

Service team was a joke. Bought a '25 honda crv in December. Went in for my first prepaid maintenence and got turned away by the service department for a reason that still ma Bought a '25 honda crv in December. Went in for my first prepaid maintenence and got turned away by the service department for a reason that still makes zero sense to me. Rude, poor service and was treated unfairly. Likely will be getting service elsewhere. They didn't even take the time to explain themselves. Horrible service from the moment I arrived. Asked for mgmt follow up and never got it. Get your car serviced somewhere else. . More

Very awesome and was very kind and helpful They were very awesome friendly and took my car in and it didn't take long to get all of it done they showed they really cared awesome friendly and took my car in and it didn't take long to get all of it done they showed they really cared More

had a fantastic experience at Norm Reeves Honda. The staff was professional, kind, and very helpful. They made the whole process smooth and stress-free. Highly recommended! The staff was professional, kind, and very helpful. They made the whole process smooth and stress-free. Highly recommended! More

Everything was great! Thank you . Fast and reliable service. Customer service was great! Was informed of all the work that was done Thank you . Fast and reliable service. Customer service was great! Was informed of all the work that was done More

I tried calling to check for availability for walk in on Thursday to do an oil change as they don’t accept appointments for that service. At 3:45pm I was told it was too late to come in for service as 4:00p Thursday to do an oil change as they don’t accept appointments for that service. At 3:45pm I was told it was too late to come in for service as 4:00pm was the last time for arrival. I was already at the dealership but was told not to come in. Saturday I call around 1:00pm and was told again that I could not come in because they are booked out for oil changes. I was surprised because I was told to come any time before 4:00 pm when I first called. As I was already there I decided to just pull in and see if they could service my car. They said it would be 2.5 hours but I could receive service. I was for service which ended up going past the estimated wait time. I did not receive any paperwork or advice regarding the multipoint inspection. There was no indication that that had been done but I was still billed for those labor hours. Overall I feel that my business was not appreciated by the dealership. More

I love Honda Cerritos because they always greet me with good attitude and motivation as I’m getting helped it’s good to see smiles on faces when having conversations good attitude and motivation as I’m getting helped it’s good to see smiles on faces when having conversations More

I’m very satusfied with the Services by Mr. Miguel Cabrera. He is highly recommendable. Miguel Cabrera. He is highly recommendable. More

Took my car ( Honda 20ll CRZ EX ) on 1-16-2025 to Norm Reeves Honda in Cerritos, CA and successfully had 4 wheel brake service completed. However, delivered back with noted damage to the front right Reeves Honda in Cerritos, CA and successfully had 4 wheel brake service completed. However, delivered back with noted damage to the front right passenger wheel well of the body of the vehicle. It was agreed and repair work was performed on 1-30-2025, ( Car on site from approximately 9 AM to 1 :30 PM ) However, again delivered with damage. This time in the form of a few deep key like marks made on the windshield. Directly made on the line of site of the driver of the vehicle. ....for whatever any unprovoked reasoning on my part it appeared to be done purposefully !!! .....why ??? ...had been polite throughout this whole challenging ordeal. How is this possible to damage the same vehicle twice in succession ???? ...negligence ???? Having spoken to Onsite Service Manager ( Christina ) and insisting that the marks appeared freshly done. You could clearly see a dusting of glass particles on the windshield !!! Also noting that existing ones were barely visible to the eye and in no way deep. However, these were notably much deeper and clustered in the driver's line of site and hard to be missed as fore-mentioned. Awaited about two weeks for a pre-promised response from Christina for resolution to no avail even though I confirmed she had my E-mail address. Went in physically to Norm Reeves Honda Site. Calmly Spoke to Christina and enquired why she had not contacted me at all. My understanding she was to contact me and let me know the status of an investigation. Christina seemingly not having an answer, appeared to make up one and said the investigation found nothing. Logic would suggest nothing was done at all !!! If it had been done she would have given me notification. I had spoken to Christina indicating to her that in my view whomever was causing this vandalism shall be jailed. She was indifferent suggesting it would be handled internally. Noted also : Not even at one point did anyone ever say they were sorry about what had to my vechicle, neither the first or last incidence of damage !!! In closing, 100 % of which transpired has been outlined here. There is nothing else to state in person, phone or alt medium. Other than a diffinitve date you will repair the damage done to my vehicle. Anything else in my view would serve to give an impression of resolving the issue but actually doing nothing at all !!! To date, my expressed opinion of this organization is that it is wholly unprofessional with exception of my brake service advisor, steer clear of this place !!! More

From first contact to final sale, Cerritos Honda made thongs smooth, clear and easy. There were no hidden negotiations tactics, the price we got over email and phone call was the price we received at the thongs smooth, clear and easy. There were no hidden negotiations tactics, the price we got over email and phone call was the price we received at the store, and we couldn't be happier with our purchase and experience at Honda Cerritos. Thank you guys very much More