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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
9,557 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 9,557 reviews

October 29, 2024

Thank you Oscar for all of your help with my Van. I really appreciate your hard work. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
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Oct 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're glad to hear that your van is back in shape with the help of Oscar, Robert! Thanks for sharing, and make sure you check out our service specials before you make your next service appointment.

October 29, 2024

From the time I got to my appointment customer service was friendly fast and fabulous. Thank you :) More

by joanmacias20425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Lazcano
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Oct 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Sounds like a great service visit for your Honda, Joan! Thanks for the kind words, and we hope to serve you again.

October 29, 2024

Very good service and excelent attention, fast service and comminication was also good and delivery on time More

by dalonsosan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service people
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Oct 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That's the kind of service we pride ourselves on providing to our customers, dalonsosan! We're glad that's the experience you were given. Please let us know what we can do for you and your Honda next time. Thank you!

October 29, 2024

My service technician was amazing, fast and efficient. I was in and out in two hours. He explained everything well and I left with no questions and an understanding of my service More

by marlene.guillermo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
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Oct 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Two hours for a thorough Honda service appointment sounds excellent, Marlene! We appreciate your comments and will pass them on to Oscar. Thanks so much, and we can't wait to help you again!

October 29, 2024

Unsatisfied with follow up on doing what was told to me. After purchasing vehicle. No I will not recommend Norm Reese Honda to anyone. Matter of fact my son is looking to purchase a new vehicle but I told h More

by smithshyone5244
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brian
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Oct 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you giving us your business in purchasing a new Honda, smithshyone5244, but we're disappointed to hear that you were not completely satisfied. To better understand your experience, please contact our dealership. Then we can work out the issues that you faced. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 29, 2024

Worse experience Iva head and I have been getting my car service for 10 years here now. First time being dissatisfied More

by Jocelyn0011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julie canales
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Oct 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Since you've been a valued customer for 10 years, Jocelyn, we're concerned that you were dissatisfied with the service that your Honda received. We'd like to learn the issues that you encountered so that we can serve you better. Please contact us with your concerns. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 28, 2024

I would like to thank you Trieu for helped me to get my new Honda Accord at Norm Reeves More

by Le Ngo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ty Trieu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ty Trieu
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Oct 28, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new Honda, Le Ngo! We will pass on your kind words to Ty Trieu regarding the help you received. Thanks so much, and we can't wait to help you again!

October 28, 2024

Definitely recommending this dealership. My experience was was successful. Every employee was kind, generous and professional. Thank you! More

by chi62
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roberto Arteaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted that you had such a successful visit and will be recommending our dealership, chi62! Thanks for the wonderful words for our staff, and we hope to hear from you soon!

October 28, 2024

Great service very professional I couldn’t ask for a better service rep. Would recommend to other friends. More

by m_gvlleses
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're happy that your service visit for your Honda went so well, m_gvlleses! Thanks for recommending us to your friends, and we hope to work with you again.

October 28, 2024

Absolutely wonderful to work with. Chandika helped us find our car quickly and gave recommendations that fit perfectly with our needs. Great service! More

by Daniel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chandika De Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We wish you the best of luck with your new Honda, Daniel! Sounds like Chandika helped you every step of the way. We're happy to hear, and please let us know what else we can do for you. Thank you!

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