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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
9,557 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 9,557 reviews

November 01, 2024

Professional, courteous & friendly is how I would describe the service dept. I always take my Ridgeline here to get serviced & they never let me down. Ask for Anthony Ortiz, he’s the best service adv More

by GoDodgers2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz
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Nov 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We love these descriptions about your service visit for your Honda Ridgeline, GoDodgers2024! Thank you for telling us about your service and experience with Anthony, and we hope to see you at a future appointment.

November 01, 2024

Very good nature. Good service, great personality. I am very helpful, I appreciate for services More

by Sandeep Ror
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hello Sandeep, we’re thrilled to see those five stars! Sounds like your visit went great—thanks for choosing us, and feel free to stop by anytime!

October 31, 2024

I’ve took my car for engine light 3 or 4 times haven’t fixed spent over 2000.00 More

by martymendoaza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Arteaga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Tabatabai
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Magana
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hossain Ahmed
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mazen Abdeh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chandika De Silva
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jojo Bayas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Galeana
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We'd like to learn more about your service visits to check the engine light in your Honda, Marty. Please contact our dealership to resolve any outstanding issues. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 31, 2024

On time delivery, gives rides ,pleased with the service and work they do. Easy to schedule service. Wish they could give an exterior car wash with service More

by saravasnananaramasamy4689
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Ly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Kelly Lujan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Nouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty Trieu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Garduno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Atienzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate all the feedback, saravasnananaramasamy4689! Sounds like we hit all the marks for great service and will consider your other suggestions. Thanks for stopping by, and please let us know when you need a future service appointment for your Honda!

October 31, 2024

Customer service for service station is horrible. Manager for survey has a bad attitude. Spoke to him & advised I was in my break & didn't do his due diligence before contacting me. Got in trouble fo More

by Nena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service center
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Oct 31, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We understand your frustration with the customer service you experienced at our service center, Nena. We appreciate you bringing this to our attention, so that we can work on improving the service you received. Please contact us so that we can resolve your Honda's service issues. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 31, 2024

Bien gracias aunque me uviera gustado mas descuento. Para mas servicio s. Si ay mas descuento me avisan More

by militaniassma34
Recommend Dealer
Yes
Employees Worked With
No me acuerdo
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Oct 31, 2024 -

Norm Reeves Honda Superstore Cerritos responded

¡Recuerda revisar nuestras ofertas de servicio antes de programar tu visita, militaniassma34! Es una excelente manera de conocer nuestras promociones actuales y obtener un descuento en tus necesidades de servicio. Si tienes alguna pregunta o inquietud adicional, por favor contáctanos. ¡Gracias!

October 31, 2024

Love Getting My Car Serviced Here! It’s always Quick and Easy No Hassle Ever ! Trevor is The Best Service Advisor To Work With. More

by nechelleespinoza99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
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Oct 31, 2024 -

Norm Reeves Honda Superstore Cerritos responded

What a fantastic review, nechelleespinoza99! We're happy that Trevor could provide you with quick and quality service for your Honda. Thanks so much, and we look forward to seeing you again!

October 31, 2024

Excellent Service here friendly people was greeted and taken care of in a quickly manner! More

by yelhssacruz21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dpt
Report | Print
Oct 31, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That's the kind of service we strive to provide, yelhssacruz21! Thanks for giving us your business and bringing your Honda in for service. We can't wait to serve you again!

October 31, 2024

Quick and Fast! Would highly recommend to any of my friends. Affordable pricing good service More

by robertsterling621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
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Oct 31, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Sounds like your service visit for your Honda got you back on the road quickly, Robert! We're glad that that was the case, and hope you will return for another service appointment. Thank you!

October 31, 2024

Great experience at Norm Reeves Honda Cerritos! Friendly staff, smooth process, and excellent customer service overall. More

by mohamadalm1989
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mazen Abdeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new Honda, mohamadalm1989! We aim to provide you with a satisfying car-buying experience, and we're thrilled that was what you ended up with. Thanks for putting your trust in us, and we will see you in the future!

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