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Nissan of Irvine

Irvine, CA

4.5
226 Reviews

32 Auto Center Drive

Irvine, CA

92618

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226 Reviews of Nissan of Irvine

March 17, 2014

I have been very impressed during both of my recents visits to OC Nissan for service, by Service Advisor John Spears. John is just the sort of staff member that any company would want. He is friendly, More

by elizajane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOhn Spears, John Spears
March 06, 2014

Jeff, Rene and Marie are a great team. They work really hard and provide you with an honest answer to your question. I really felt that they wanted to help me to the best they could. I could not have asked More

by FreddyLucero
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marie Goodrow, Rene Flores, Jeff Kyte
February 22, 2014

Will not return to this dealer! I was very unpleased with the way both sales and service representatives handle their customers. When I was shopping for a new car I stopped by to look at the different option More

by WL5837
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jaime (Sales) and Angel Pena
Mar 08, 2014 -

Nissan of Irvine responded

At any point did you ask to speak to our service manager or our sales manager? We resolve issues such as these when a manager gets involved? If you did get a manager to address one or both of the issues between our sales and service department I would like to know what happened. Please reach out to me and let me know specially who were the employees you speak about so I could use this experience you had to make ourselves better or make necessary changes in training and possibly in our personal. Sam Klein General Manager sam@ocnissan.com

Mar 08, 2014 -

Nissan of Irvine responded

WL5837 wrote on 2/22/2014 7:14:19 PM: Thank you for your reply. I did not see Denise in the service department so I assumed she was not in today and I know that Sales managers don't really have much say in the service department so I assumed there was no use in asking to speak to one. There appeared to only be two service advisers working at the time I came in. The service advisor I spoke to today was Angel, since he was the same person that "helped" me on my last visit and had the same lackadaisical attitude about proactive customer service I just assumed I might as well leave and not waste any more of my time there. The sales representative I spoke to was in Jaime and this incident was in October.

Mar 08, 2014 -

Nissan of Irvine responded

OC Nissan Irvine wrote on 2/24/2014 1:16:53 PM: I spoke to Denise this morning, we don't think we have your phone number so can you contact her sometime today please? That way she can try and make sure we can assist you in the future if you so choose. As far as Jaime goes we let him go after a few similar issues like you mentioned happened to you. I take customer comments, feedback and suggestions very serious. I have made many changes to our way of doing business and to our staff over the years based on customer reactions to our people and our processes. The change we made with Jaime was the direct result of customer complaints along with feedback. I am so sorry we lost your business because of him. Unfortunately he cost us a few more sales than just yours. Nonetheless we always listen to customers to help us become better from it. So thank you for letting us know, about both situations. I hope Denise can handle the issue with the oil change and warranty situation. Warm regards and I hope you enjoy your Nissan Sam Klein General Manager

February 22, 2014

I had already made a decision on a make and model of car I wanted and I am the kind of person who doesn't like loans and I have horrible credit. I took what little money I had saved into the dealership, More

by aaronleethomas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Hyun; Perry, Rene Flores
February 09, 2014

After shopping around at several Nissan dealerships in Orange County, I happily made my purchase with OC Nissan. Not only did they beat the price that many other dealerships offered me, the staff went ab More

by awilliams71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Tarumoto, Adrian Contreras, Alex Shekarchi
February 03, 2014

I purchased my 2011 Murano Convertible here at OC Nissan. 90k later my vehicle is still doing great! The service department here at OC Nissan has really made this the best owner experience I have had in some More

by BDRMNCE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Lewis
January 31, 2014

I purchased a 2014 Rogue from this dealership last night, and I couldn't have been happier with the customer service we received. We spent a week going to every dealership and researching every car just to m More

by jminton22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony La, Rene Flores, Adrian Contreras, Alex Shekarchi
January 30, 2014

I always take my vehicle for service here I love the service I receive. The work that is done is always explained to me there's no surprises on the price or time of wait. Keep up the good work. More

by Yesenia29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Lewis, Eddie Hernandez, John Spears, John Nguyen
January 30, 2014

I was greeted immediently and professionally. I was explained what would be done to my car, how much it would cost, and how long my wait would be. I was shown to the waiting area and before I knew it m More

by Melcart213
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Lewis, John Spears, John Nguyen
January 17, 2014

Adrian Contreras and Alex Shekarchi were amazing to deal with. I came back for a couple service problems and Alex treated me like it was his own family by providing me transportation while my new car was b More

by Drmaka
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adrian Contreras, Alex Shekarchi
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