Nissan of Irvine
Irvine, CA
Filter Reviews by Keyword
By Type
226 Reviews of Nissan of Irvine
I have been very impressed during both of my recents visits to OC Nissan for service, by Service Advisor John Spears. John is just the sort of staff member that any company would want. He is friendly, visits to OC Nissan for service, by Service Advisor John Spears. John is just the sort of staff member that any company would want. He is friendly, personable, professional, thorough, and courteous. He answered all of my questions clearly, and was very kind. I plan to highly recommend OC Nissan to the many people I know in Laguna Woods Village and surrounding areas. "Seniors" like me, especially appreciate a kind, patient staff member, and John is wonderful. Congratulations to OC Nissan for having this excellent employee!! Best, Elizabeth E. McAdams, Ph.D. More
Jeff, Rene and Marie are a great team. They work really hard and provide you with an honest answer to your question. I really felt that they wanted to help me to the best they could. I could not have asked hard and provide you with an honest answer to your question. I really felt that they wanted to help me to the best they could. I could not have asked for more. Thank you guys. More
Will not return to this dealer! I was very unpleased with the way both sales and service representatives handle their customers. When I was shopping for a new car I stopped by to look at the different option the way both sales and service representatives handle their customers. When I was shopping for a new car I stopped by to look at the different options in the model I wanted, I wasn't ready to buy a car then and told the sales rep I wouldn't be ready for a few more months. He was borderline harassing and down right rude about me not buying a car from him that same day. When he asked for my number I was hesitant to give it but I did anyways. Within a couple days he started blowing up my phone, being very pushy about me changing my time frame to buy. I was very uncomfortable with his attitude and told him not to call me again yet the calls continued. I ended up blocking the stores number. I ended up buying from South Bay Nissan and was very pleased with the exceptional service I got there. There were a few little warranty concerns with the vehicle so against my better judgement I went to the Service dept at OC Nissan. The service writer refused to address all my concerns on the repair order and when the car was returned to me some of the problems that were supposedly fixed were still there. I would have preferred to take it back to South Bay, but they're about 35 miles out of the way. They even sent me a coupon for a free oil and filter service on my new car. However, since then I received a lovely coupon in the mail from OC Nissan claiming to "match any Nissan dealer's coupon" that was from within 50 miles. So today I brought my car in for the readdressing of the warranty issues and to have my free service coupon "matched' at OC. Not only was my appointment not showing up but when I presented the coupons to the service adviser (same guy that helped me last time) he told me they couldn't honor it because it was from an Autonation store. It's amusing because on the coupon that they sent me there was no fine print that said there would be limitations such as this. I've worked in customer service for the past 10 years and am no stranger to the way dealerships operate. With that being said, it should be obvious to want to earn the potential business of a customer who would later want to return to that store to spend money on maintenance and repairs, however this is not the case with OC Nissan! There's no emphasis on exceptional customer service and the need to build good customer-employee relationships especially in this horrible economy. Needless to say I will NOT return to this pathetic dealership for any reason and will encourage everyone I know that owns a Nissan to do the same. My only advice to anyone reading this post that works at OC Nissan is develop better customer service skills and you might actually have a chance at retaining paying customers. More
I had already made a decision on a make and model of car I wanted and I am the kind of person who doesn't like loans and I have horrible credit. I took what little money I had saved into the dealership, I wanted and I am the kind of person who doesn't like loans and I have horrible credit. I took what little money I had saved into the dealership, in the form of a cashier's check with the name of the dealership made out to OC Nissan Irvine. I did this as a sign to the sales person of how serious I was to buy a car, and what price I was willing pay for the car I wanted. I did have a little bit of wiggle room and the sales people Ryan, Perry & Renee all worked with that amount I had. Because of their work today I just got my brand new Nissan Versa SL. I must say that it was work, and a struggle to get to a price I paid; but these guys really did their best to get me the car I wanted, for a price I could afford. I really appreciate their not giving up on me even when I was asking them to take off $100.00 at the end, just so I could pay the very last penny I had to get this car. (9am to 2pm to complete the deal) I know it's difficult shopping for a car; dealing with sales people; and it's hard to negotiate the deal. I want to say that these guys didn't give up on working with me on the price like other dealerships had done in the past. And they really did their best to come up with a combination of packages and options to fit my shoe string budget - so that I could have a brand new car I needed and wanted. On top of getting me a reasonably priced car; they also gave me some incentives like a rebate and some free services like oil changes and car washes. Those little extras really meant a lot to me and made me feel like although I had maxed out my budget (didn't go over); it was worth it because of those extras. I really am going to be happy with this car. More
After shopping around at several Nissan dealerships in Orange County, I happily made my purchase with OC Nissan. Not only did they beat the price that many other dealerships offered me, the staff went ab Orange County, I happily made my purchase with OC Nissan. Not only did they beat the price that many other dealerships offered me, the staff went above and beyond to ensure that my car buying experience was a great one. From the second I stepped on the lot, the staff was very friendly and helpful without being overbearing. Instead of trying to push car options that I did not want, they were very accommodating and made sure that I was getting exactly what I wanted. More importantly they made sure the car buying process was very quick. I highly recommend purchasing your vehicle with OC Nissan! More
I purchased my 2011 Murano Convertible here at OC Nissan. 90k later my vehicle is still doing great! The service department here at OC Nissan has really made this the best owner experience I have had in some 90k later my vehicle is still doing great! The service department here at OC Nissan has really made this the best owner experience I have had in some time. I normally hate going to dealers for service. But since my convertible is such a rare vehicle I wanted to make sure it was handled by people who deal with these cars everyday. I normally deal with Jon or Denise. They have always been extremely helpful and very kind. I don't feel pressured or taken advantage of here. I am constantly advised of what I need to do now and what can wait. It's nice to know what needs to get done now and what can wait. I want to make sure my beautiful light green convertible stays in top running condition. I have a feeling it's going to be a collectors item one day and want to make sure I can get all the $$$ possible for it! I would highly recommend you guys come here. Pricing is good, haven't had any problems with repairs that have been completed. Kind people. Plus they have free popcorn. More
I purchased a 2014 Rogue from this dealership last night, and I couldn't have been happier with the customer service we received. We spent a week going to every dealership and researching every car just to m and I couldn't have been happier with the customer service we received. We spent a week going to every dealership and researching every car just to make sure we were choosing the perfect car for us. Part of this process was negotiating prices on our top choices- some dealerships did not take to this well. They wouldn't talk to us about prices until we were ready to buy that day. But OC Nissan handled everything fantastically and was happy to discuss our budget and give us a price that we would be happy with. We worked with Anthony and Alex to negotiate a price, and they were both so kind and helpful during this process. Alex went out of his way to find the perfect car for me. We were very happy with the final price of the car, and I can't recommend this place enough. Thank you so much OC Nissan Irvine! More
I always take my vehicle for service here I love the service I receive. The work that is done is always explained to me there's no surprises on the price or time of wait. Keep up the good work. service I receive. The work that is done is always explained to me there's no surprises on the price or time of wait. Keep up the good work. More
I was greeted immediently and professionally. I was explained what would be done to my car, how much it would cost, and how long my wait would be. I was shown to the waiting area and before I knew it m explained what would be done to my car, how much it would cost, and how long my wait would be. I was shown to the waiting area and before I knew it my car was ready! It was also washed! Excellent service and knowledgable employees! I will definitely be back and recommend this specific Nissan dealership! More
Adrian Contreras and Alex Shekarchi were amazing to deal with. I came back for a couple service problems and Alex treated me like it was his own family by providing me transportation while my new car was b with. I came back for a couple service problems and Alex treated me like it was his own family by providing me transportation while my new car was being worked on. Best car buying experience I had in 30 years. More