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Nissan of Irvine

Irvine, CA

4.7
228 Reviews

32 Auto Center Drive

Irvine, CA

92618

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228 Reviews of Nissan of Irvine

January 30, 2014

I was greeted immediently and professionally. I was explained what would be done to my car, how much it would cost, and how long my wait would be. I was shown to the waiting area and before I knew it m More

by Melcart213
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Lewis, John Spears, John Nguyen
January 17, 2014

Adrian Contreras and Alex Shekarchi were amazing to deal with. I came back for a couple service problems and Alex treated me like it was his own family by providing me transportation while my new car was b More

by Drmaka
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adrian Contreras, Alex Shekarchi
December 17, 2013

John in service has been amazing at OC Nissan. Sadly he has had to help me out a lot but that is a different review. John has been professional and friendly. He has always kept me informed of what is goi More

by Gmhauser
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Nguyen
November 29, 2013

I had an absolutely amazing experience! I just moved to OC and car shopping is always a pain. I've been to several dealerships here and in other states and by far, this dealership has the best staff hands More

by Abdullahkm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony, Alex Shekarchi, Sylvie, Nathan, Nathan Tarumoto, Alex Shekarchi
September 30, 2013

I got a call from Adrian after I asked for information online about their Nissan Quest. He was helpful in answering my questions and there was no pressure from him. I decided to take a test drive and he w More

by powerprogoose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Tarumoto, Adrian Contreras
September 16, 2013

This place is overpriced and the customer is horrible. This place is overpriced and the customer is horrible. Here's why I say it's overpriced : Here's how much Brake Fluid Exchange costs at this pla More

by NissanFan12345
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Denise Lewis
Sep 17, 2013 -

Nissan of Irvine responded

First to address you pricing comparison all prices you are quoting are "starting at prices" they are not one price fits all so you may be surprised once you get their to find out what your pricing may be. Our pricing is fair and competative with our market and is performed by technicians who far surpass the quality of technicians operating at a Jiffy Lube. Secondly, when you dropped your vehicle off Angel advised you that it would be 1 1/2 hours to 2 hours since you arrived at 1:48 without a reservation and you stated "no problem I have my laptop and can work from here" The delay that occured was definately due to miscommunication between the technician, our car wash company and Angel as everyone was confused why we were washing a car with the drivers window missing????? I apologized for overpromising and underdelivering to you, I also offered you a complimentary oil change at your next visit I apologize if that did not meet your needs however I was available to discuss further if you felt as strongly as you state about how "horrible" our service is I see from your history that you have been coming here since 2011 for oil changes and a few other items so I would also say it is confusing to read your current statements and see your history one could only ask did we have a one-time poor service visit or did each visit dissappoint you and yet you continue to come for service? I do business as well with different companies in different capacities and realize everyone at some time or another may make a mistake I do not however do business over and over with someone and have one poor experience and visit social media and berate that organization I give them the opportunity to make it right I realize that is not your choice of action. I offered you a complimetary service to help meet your expectations on your next visit I assume based on your comments again you will not utilizing that offer. Thanks for your feedback we welcome all that our customer wish to share whether it be postiive or negative.

Sep 17, 2013 -

Nissan of Irvine responded

First to address you pricing comparison all prices you are quoting are "starting at prices" they are not one price fits all so you may be surprised once you get their to find out what your pricing may be. Our pricing is fair and competative with our market and is performed by technicians who far surpass the quality of technicians operating at a Jiffy Lube. Secondly, when you dropped your vehicle off Angel advised you that it would be 1 1/2 hours to 2 hours since you arrived at 1:48 without a reservation and you stated "no problem I have my laptop and can work from here" The delay that occured was definately due to miscommunication between the technician, our car wash company and Angel as everyone was confused why we were washing a car with the drivers window missing????? I apologized for overpromising and underdelivering to you, I also offered you a complimentary oil change at your next visit I apologize if that did not meet your needs however I was available to discuss further if you felt as strongly as you state about how "horrible" our service is I see from your history that you have been coming here since 2011 for oil changes and a few other items so I would also say it is confusing to read your current statements and see your history one could only ask did we have a one-time poor service visit or did each visit dissappoint you and yet you continue to come for service? I do business as well with different companies in different capacities and realize everyone at some time or another may make a mistake I do not however do business over and over with someone and have one poor experience and visit social media and berate that organization I give them the opportunity to make it right I realize that is not your choice of action. I offered you a complimetary service to help meet your expectations on your next visit I assume based on your comments again you will not utilizing that offer. Thanks for your feedback we welcome all that our customer wish to share whether it be postiive or negative. Denise Lewis Service Manager OC Nissan Irvine

September 16, 2013

Always go here when I need service on my Altima.I've always thought it was a bit pricey for the service I received so I shopped around and realized that their prices are right on par with its competitor More

by Space32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angel Pena
August 18, 2013

Went to OC Nissan Irvine this morning to get my car serviced. A detailer there backed another customer's car into my car. They say my car will be fixed, wont give me the details of what happened exactl More

by GSim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Angel Pena, Denise Lewis, John Nguyen
Aug 21, 2013 -

Nissan of Irvine responded

Gina, We apologize. I know that the dealership has already discussed this with you and we are getting your vehicle repaired. (And that we gave you a rental vehicle in the meantime.) Please call me to talk about your concerns - Sam Klein, General Manager (949) 951 7575

May 16, 2013

I LOVE this place! They were absolutely fantastic. I highly recommend coming to this dealership for either a new or used car. They want to help you in whatever way they can. This is my first car that I More

by lexiejewell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry, Rene Flores, Alex Shekarchi
April 01, 2013

I have been a long time customer of OC Nissan, Irvine. Everytime I come into OC Nissan, Irvine I feel important. The staff make you feel special and important. I have my cars serviced at OC Nissan and t More

by vaneveew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Milazzo, Nathan Tarumoto
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