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Nissan of Irvine
Irvine, CA
226 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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226 Reviews of Nissan of Irvine
December 17, 2013
John in service has been amazing at OC Nissan. Sadly he has had to help me out a lot but that is a different review. John has been professional and friendly. He has always kept me informed of what is goi has had to help me out a lot but that is a different review. John has been professional and friendly. He has always kept me informed of what is going on with the myriad of issues with my new car. If it was not for him I would probably be standing in the showroom making a scene about how Nissan does not stand behind their cars. More
by Gmhauser
Employees Worked With
John Nguyen
November 29, 2013
I had an absolutely amazing experience! I just moved to OC and car shopping is always a pain. I've been to several dealerships here and in other states and by far, this dealership has the best staff hands OC and car shopping is always a pain. I've been to several dealerships here and in other states and by far, this dealership has the best staff hands down. Everyone was super friendly, helpful, and was very much willing to work with me. I was amazed by their patience and presentation skills. All my questions were answered, I laughed a lot, and purchased a car! Thank you Alex Shekarchi, Anthony, and Sylvie! I am in love with my car and will definitely recommend this dealership to friends and fam!! Super satisfied! More
by Abdullahkm
Employees Worked With
Anthony, Alex Shekarchi, Sylvie, Nathan, Nathan Tarumoto, Alex Shekarchi
September 30, 2013
I got a call from Adrian after I asked for information online about their Nissan Quest. He was helpful in answering my questions and there was no pressure from him. I decided to take a test drive and he w online about their Nissan Quest. He was helpful in answering my questions and there was no pressure from him. I decided to take a test drive and he was very helpful and he wasn't trying to sell me a more expensive car. The van was listed about $3000 below the price on Nissan's website which was good because I ended up getting the van. The whole process took longer than I would have liked because they tried to low ball me on my trade in. I met Domingo because I wouldn't accept what they want to give me for the trade-in which was about $4000 below the lowest bluebook trade-in value. When they told me to go to carmax to see if they would give me more the car, I told them that I will go to carmax and if carmax can't match my expectation that I would just not go through with the sale. It took him a few minutes to raise the value on my trade which was about $1000 below what I was asking. I was also able to drop my APR down to only 3.99% despite my 805 credit score. They said if they give me a lower APR that they would have to take away the discount which would put the total selling price above MSRP and would cost me more in total. Once everything was settled they sent me to see Nathan the finance guy a.k.a the guy that will sell you extras you may or may not need. Nathan was really friendly which made it hard for me to decline extra stuff (GAP and that sealant protection stuff). Overall I was content with whole experience but I still left feeling like I didn't get the best possible deal they could offer. I feel like I could have worked harder at getting a lower APR and I could have turned down the extras (partially my fault for not trying hard enough). I will still recommend this dealer though because they are less stressful than the other places I've dealt with. More
by powerprogoose
Employees Worked With
Nathan Tarumoto, Adrian Contreras
September 16, 2013
This place is overpriced and the customer is horrible. This place is overpriced and the customer is horrible. Here's why I say it's overpriced : Here's how much Brake Fluid Exchange costs at this pla This place is overpriced and the customer is horrible. Here's why I say it's overpriced : Here's how much Brake Fluid Exchange costs at this place $119.95 Pep Boys also does it for $69.99 Cooling System Fluid Exchange at OC Nissan $129.95 PepBoys does it for $59.99 Power Steering Fluid Exchange at OC Nissan $119.95 PepBoys does it for $69.99 Im not a Pepboys employee or anything, I would have put up other prices from other places like Jiffylube but I think this is sufficient evidence that this place is over priced. And non of the fluids are actually manufactured by Nissan so it doesn't matter where you do it. All mechanics buy their fluids for 5 bucks from the same source. Their service is also terrible. I went to OC Nissan for an Oil Change and tire rotation and I was told to wait for an hour to an hour an a half. After two hours I asked my Service provider if my car was ready yet. He said "They're washing it right now, it'll be done in about 5 minutes" I go outside and go towards the service garages and I find my car just sitting in their back parking lot. I wait there for 20 minutes until one of the technicians sees me and asks me why I was waiting. When I told him what was going on he quickly jumped in the car and took it to be washed. When I go to the cashiers and pay I ask for the Service Manager, Denise Lewis. I told her that I was lied to about my car being washed when it clearly wasn't. She said that "non of my workers ever lie, it was a miscommunication between the technicians and the service dept." More
by NissanFan12345
Employees Worked With
Denise Lewis
September 16, 2013
Always go here when I need service on my Altima.I've always thought it was a bit pricey for the service I received so I shopped around and realized that their prices are right on par with its competitor always thought it was a bit pricey for the service I received so I shopped around and realized that their prices are right on par with its competitors. I always have a great experience here with Angel P. All the advisors are always friendly, sincere and honest. Vehicle is always done when promise and on time. I will always return to this dealer for future services. More
by Space32
Employees Worked With
Angel Pena
August 18, 2013
Went to OC Nissan Irvine this morning to get my car serviced. A detailer there backed another customer's car into my car. They say my car will be fixed, wont give me the details of what happened exactl serviced. A detailer there backed another customer's car into my car. They say my car will be fixed, wont give me the details of what happened exactly nor would they let me talk to the person who wrecked my car. On top of that I asked to speak with a manager and was told there was not a manager working today.First time at this dealership, very disappointed. .. More
by GSim
Employees Worked With
Angel Pena, Denise Lewis, John Nguyen
May 16, 2013
I LOVE this place! They were absolutely fantastic. I highly recommend coming to this dealership for either a new or used car. They want to help you in whatever way they can. This is my first car that I highly recommend coming to this dealership for either a new or used car. They want to help you in whatever way they can. This is my first car that I bought and they helped me through the whole process. They were understanding and patient because this was a big decision for me. Thank you guys!!! I love my Nissan and I will be back!! More
by lexiejewell
Employees Worked With
Terry, Rene Flores, Alex Shekarchi
April 01, 2013
I have been a long time customer of OC Nissan, Irvine. Everytime I come into OC Nissan, Irvine I feel important. The staff make you feel special and important. I have my cars serviced at OC Nissan and t Everytime I come into OC Nissan, Irvine I feel important. The staff make you feel special and important. I have my cars serviced at OC Nissan and the staff in the Service Department, especially Todd Klenz are very professional, informative, and CUSTOMER FRIENDLY. The customer service department goes out of their way to make you feel welcome and they appreciate your business. I do not feel pressured with the sales and finance departments, and always feel like I am a special customer when i visit the dealership. More
by vaneveew
Employees Worked With
Mark Milazzo, Nathan Tarumoto
February 23, 2013
Sam the GM quoted me a price over the phone and then confirmed it via e-mail. I waited a week, asked for a price on a different car, and couldn't get them, via e-mail, to confirm whether that was the pr confirmed it via e-mail. I waited a week, asked for a price on a different car, and couldn't get them, via e-mail, to confirm whether that was the pre-tax or post-tax/out the door cost. When they finally confirmed it was the pre-tax cost, I sent an e-mail saying i felt misled and told them what I'd buy the car for. Sam called me within minutes, and whenever I started talking, he interrupted. I asked if I could finish speaking, he said no and then proceeded to yell at me as I hung up on him. Fast forward to later when I see an Ad in the paper for the car I wanted, so I called the internet sales manager I had earlier worked with and told him I'd buy it as long as when I came down, nobody tried to play games with me. I get to the dealer and after looking at the car to make sure I want it, they required me to fill out a credit application. I explained to them that I have already secured a loan and that I did not need to fill out a credit application. They insisted that I only needed to fill it out so that they had my contact information. I said that I'd give them my name, address, phone #, and e-mail (which they already had) on a separate form that didn't say it was a credit application. I was told that they needed it on that form but that they wouldn't pull my credit. I fought back with them and they kept insisting that I needed to fill out their form. I said I'd do it if I can write "No credit pulls authorized" on the form. The sales manager who was "helping" me then told me that he didn't want to sell me a car and walked away. I assume he was trying to call my bluff, but I wasn't bluffing. There are plenty of other dealers who are more honest and don't play games that I can shop at. UPDATE TO THEIR RESPONSE: Sam the GM stated in his reply that he is "under the contention that we did nothing wrong other than have a misunderstanding of terms of the deal." I guess interrupting me on the phone to yell at me and trying to convince me that a form titled "Credit Application" was not going to pull my credit report/score is an acceptable business practice in his world. My issue was with how I was treated, not with a misunderstanding over the terms of a deal. I made my purchase elsewhere, spent slightly more money, and was treated with respect throughout the whole process. More
by CarBuyer123123
Employees Worked With
Sam Klein, Adrian Contreras
January 26, 2013
I went into oc Nissan looking for a pre owned or new vehicle. Alex introduced himself and ended up getting me a 2010 maxima that I originally was eyeballing. Worked out a great price and even delivered vehicle. Alex introduced himself and ended up getting me a 2010 maxima that I originally was eyeballing. Worked out a great price and even delivered for me. Great follow up! Thank you to Alex for all your help. Go see this guy if your there More
by Gogogadget11
Employees Worked With
Alex Shekarchi
