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Nissan of Irvine
Irvine, CA
228 Reviews
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228 Reviews of Nissan of Irvine
February 23, 2013
Sam the GM quoted me a price over the phone and then confirmed it via e-mail. I waited a week, asked for a price on a different car, and couldn't get them, via e-mail, to confirm whether that was the pr confirmed it via e-mail. I waited a week, asked for a price on a different car, and couldn't get them, via e-mail, to confirm whether that was the pre-tax or post-tax/out the door cost. When they finally confirmed it was the pre-tax cost, I sent an e-mail saying i felt misled and told them what I'd buy the car for. Sam called me within minutes, and whenever I started talking, he interrupted. I asked if I could finish speaking, he said no and then proceeded to yell at me as I hung up on him. Fast forward to later when I see an Ad in the paper for the car I wanted, so I called the internet sales manager I had earlier worked with and told him I'd buy it as long as when I came down, nobody tried to play games with me. I get to the dealer and after looking at the car to make sure I want it, they required me to fill out a credit application. I explained to them that I have already secured a loan and that I did not need to fill out a credit application. They insisted that I only needed to fill it out so that they had my contact information. I said that I'd give them my name, address, phone #, and e-mail (which they already had) on a separate form that didn't say it was a credit application. I was told that they needed it on that form but that they wouldn't pull my credit. I fought back with them and they kept insisting that I needed to fill out their form. I said I'd do it if I can write "No credit pulls authorized" on the form. The sales manager who was "helping" me then told me that he didn't want to sell me a car and walked away. I assume he was trying to call my bluff, but I wasn't bluffing. There are plenty of other dealers who are more honest and don't play games that I can shop at. UPDATE TO THEIR RESPONSE: Sam the GM stated in his reply that he is "under the contention that we did nothing wrong other than have a misunderstanding of terms of the deal." I guess interrupting me on the phone to yell at me and trying to convince me that a form titled "Credit Application" was not going to pull my credit report/score is an acceptable business practice in his world. My issue was with how I was treated, not with a misunderstanding over the terms of a deal. I made my purchase elsewhere, spent slightly more money, and was treated with respect throughout the whole process. More
by CarBuyer123123
Employees Worked With
Sam Klein, Adrian Contreras
January 26, 2013
I went into oc Nissan looking for a pre owned or new vehicle. Alex introduced himself and ended up getting me a 2010 maxima that I originally was eyeballing. Worked out a great price and even delivered vehicle. Alex introduced himself and ended up getting me a 2010 maxima that I originally was eyeballing. Worked out a great price and even delivered for me. Great follow up! Thank you to Alex for all your help. Go see this guy if your there More
by Gogogadget11
Employees Worked With
Alex Shekarchi
January 15, 2013
I was in a rush to buy a new car, needed for a new job. Not the best circumstances, I know. Well, not only did Alex find me a car that fit my needs, he fit my budget as well. He was very responsive to me Not the best circumstances, I know. Well, not only did Alex find me a car that fit my needs, he fit my budget as well. He was very responsive to me, and over the course of two days, was texting me to stay in touch and let me know how the deal could play out. Then, Rene went above and beyond during the financing and fought for a better rate. Who does that? We didn't ask, it just happened, and it was a 3 point difference! OUTSTANDING SERVICE at OC Nissan. Never felt pressured, and it was an easy, pleasant experience. I highly recommend these guys! More
by scottgoers
Employees Worked With
Rene Flores, Alex Shekarchi
January 08, 2013
Went to see a used car on their lot for my daughter. They quoted me a price which seemed OK. I came back the next day, took it for a test drive with my daughter and said I would take it at the price he had o quoted me a price which seemed OK. I came back the next day, took it for a test drive with my daughter and said I would take it at the price he had offered. After 15 mins waiting the salesguy said he had made a big mistake and it was the 'wrong car' despite their being no other similar cars on their lot, and that this one cost about $1,500 MORE than he had told me. After several drawn out back and forths with his faceless 'manager' he said no deal even at the (higher) price I had offered. We departed very, very disappointed after wasting a considerable amount of time. I bought the same car (model, color and year with better mileage) the same day elsewhere in OC for approximately the original price he had quoted. I fear a scam once they saw my excellent credit (which they apparently ran according to the dealer I actually bought from) and saw that my daughter really, really wanted the car. Not once did the faceless sales manager come to take control of the 'mistake', or even say sorry for the inconvenience. Run do not walk from this dealer.... More
by mchapman26
Employees Worked With
irvin, Sam Klein
December 28, 2012
I just purchased my second Nissan from this dealership, and thanks to Sam Klein, the GM, the experience was just as good as our first visit. Sam doesn't play games, or pressure his customers. He is hones and thanks to Sam Klein, the GM, the experience was just as good as our first visit. Sam doesn't play games, or pressure his customers. He is honest and straightforward, and I can't think of a better combination for a car dealership's general manager. True story: after contacting OC Nissan of Irvine to inquire about trading in my Frontier (thanks Adrian...cool guy and very responsive), I ran a few errands with the wife and then drove home to pick up the truck and drive it down to the dealership. Never had one problem with the truck. Not one. Until then. The battery was totally dead. Died right before the final trip to the dealer. (what luck, huh? Wouldn't even jump start) It was already early evening on a Sunday, so I figured Sam would not be able to wait for us to fix the battery issue and drive down from North OC. I called him and explained the situation. Not only did Sam wait about 2 hours for us, but he added $100 to the agreed upon trade value of my truck, to reimburse me for the battery replacement. He and Adrian got us out of the dealership with our new Rogue in a very short time, and we couldn't be happier. Highly recommended. Thanks Sam! More
by abc925
Employees Worked With
Adrian Contreras, Sam Klein, Adrian Contreras
November 05, 2012
Gave them five stars. When to seven Nissan dealers and they kicked beat everyone's prices by far. Looking forward to see how they do on there service side. Shelly they kicked beat everyone's prices by far. Looking forward to see how they do on there service side. Shelly More
by sheldon Jaffe
Employees Worked With
Tony, Sam and Tim, Sam Klein, Rene Flores
November 03, 2012
Israel went out of his way to explain everything in detail on my recent new car purchase. I was extremely satisfied with the service provided. detail on my recent new car purchase. I was extremely satisfied with the service provided. More
by rerickson1
Employees Worked With
Israel Velasco, Rene Flores
June 19, 2012
I Got A Call From Houman About The Possibility Of Getting A New Vehicle. I Knew It Was Gonna Be A Long Shot Because Of My Credit But It Made Me Glad Someone Was Gonna Try To Help And I Wanted To Explore My O A New Vehicle. I Knew It Was Gonna Be A Long Shot Because Of My Credit But It Made Me Glad Someone Was Gonna Try To Help And I Wanted To Explore My Options. I Met Richard During The Process And He Was Just As Helpful And Full Of Positivity And Both Houman And He Had A Motive To Help. Even Though It Wasnt Possible (Witch I Kinda Knew It Was Going To Be VERY Difficult Due To My Credit) I Had To Leave A Review For Those Two Gentlemen And There Effort In Helping. Thanks You Gentlemen And Of Course Thank You Eddie Hernandez For The Quick Great Maintenance Service. More
by SergioHernandez
Employees Worked With
Houman, Richard, Rene Flores, Alex Shekarchi
June 18, 2012
EXTREMELY prompt response to my internet inquiry. I really appreciate the lack of pressure. I have just started my evaluations and I will return to them for further discussions. really appreciate the lack of pressure. I have just started my evaluations and I will return to them for further discussions. More
by John Batiste
Employees Worked With
Ron Moussavi, Sam Klein, Rene Flores
May 21, 2012
We traveled from San Diego to purchase a used vehicle from OC Nissan. We appreciated the courteous service of our salesman, Israel Velasco. He was informative and professional. We had a very positive from OC Nissan. We appreciated the courteous service of our salesman, Israel Velasco. He was informative and professional. We had a very positive experience and we are thrilled with our "new" (used) Murano. The drive to OC Nissan was worth the time and effort. We are satisfied customers and we will consider OC Nissan for our future purchases. More
by LDeGour
Employees Worked With
Lisa DeGour, Marie Goodrow, Rene Flores, Jeff Kyte
