I love the care I receive by my service provider Juan Alvarado. He goes over everything with me sows pictures of my car what needs attention and fixing it. He is the best service advisor.

I had to wait more than 25 min to get my car back after finished paper work and payment. Even I was told that my car is ready in 5 min. Also my service advisor didn’t give me any follow up and I had to call them to get updates.

I have been bringing my Altima in for service since 2023. Rick has always been professional and never tried to sell me something I didn't need. My last visit was to replace a defective battery. I'm told by my new service advisor Victor that Nissan batteries are only lasting 6 months to a year. My car had been there just 900 miles ago and I was told it had a clean bill of health. This time they tried to sell me four thousand dollars worth of work. Some of the services had already been performed by my other dealership when I lived in Los Angeles. I had my car rechecked at another dealer and they said that they just noticed two things that may need to be done down the road and for now all we needed to do was keep an eye on it. It was nothing serious. This dealership service has declined since I began coming here. I will rethink any further visits.

There was an unknown leak of oil and Juan and OC Nissan kept the car do repair. During that time, I was offered a new loaner car for the week. They will have me bring it back in 1,000 miles to check it out.

Juan from the service department is very genuine and kind. He always provides excellent customer service.

Nissan of Irvine has performed an outstanding work on my Nissan Pathfinder every service visit, they are very professional and I’m very please to have my expectations meet. Monica Carr.