Nissan of Irvine

Great Service As always, my service experience was professional, prompt, personal, and overall excellent! Of course the fees are reasonable. And last but not least. As always, my service experience was professional, prompt, personal, and overall excellent! Of course the fees are reasonable. And last but not least...it is always a delight to work with Angel and Mark. More

Bait and switch marketing Unfortunately Irvine Nissan engages in poor business ethics! They advertised a Leaf on the corporate site for $219 per month with $2929 down. I let Unfortunately Irvine Nissan engages in poor business ethics! They advertised a Leaf on the corporate site for $219 per month with $2929 down. I let the salesperson run my credit based on the advertisement and what I was being quoted. As the deal progressed the old sales manager got on the phone with the real payment option and of course a lot more money. I would have NEVER allowed them to pull my credit if I was told the real down payment and monthly price. Irvine Nissan is the typical car dealer with fake advertising to get people through the front door and then changing the price, I am very disappointed. I have filed a complaint with the CFPB, BBB, and Yelp, people need to be aware of their practices. More

excellent! prompt, courteous, offered discounts, finished sooner than expected. under promised, over delivered! experienced was consistent with what I typically prompt, courteous, offered discounts, finished sooner than expected. under promised, over delivered! experienced was consistent with what I typically experience at Irvine Nissan for more than ten yeads. More

Very pleasant experience I went to Nissan of Irvine couple of weeks ago to check out the options. Didn’t think will get a car that day. But AJ Mushfiq got me my dream car. He’ I went to Nissan of Irvine couple of weeks ago to check out the options. Didn’t think will get a car that day. But AJ Mushfiq got me my dream car. He’s going out of a way to help me to get what I need, even after the sales is closed. I’ve not seen any car salesmen done that before. Highly recommended. More

Oil change Victor was excellent! He had my car's oil changed and diagnosed while I waited and had car cleaned too! Even replaced my key battery. Victor was excellent! He had my car's oil changed and diagnosed while I waited and had car cleaned too! Even replaced my key battery. More

Excellent customer service!!!! 5 stars for Ken , the sales agent,and as well to the other sales rep. .Buying process simple and easy,Thank u.very much..Luv the Camaro. 5 stars for Ken , the sales agent,and as well to the other sales rep. .Buying process simple and easy,Thank u.very much..Luv the Camaro. More

Great car maintenance experience. Mark Nutter greeted me when I pulled up and took care of everything. He kept me informed about what was going on before doing anything. There was a ni Mark Nutter greeted me when I pulled up and took care of everything. He kept me informed about what was going on before doing anything. There was a nice area to wait in. My granddaughter was with me and had fun coloring. The price was reasonable. I will definitely return here for my next service. More

Great Service I had a really good experience at Nissan Irvine Service. Angel was very knowledgeable and friendly. The service work was fine quickly and with a nic I had a really good experience at Nissan Irvine Service. Angel was very knowledgeable and friendly. The service work was fine quickly and with a nice car wash as well More

Customer Service lies / Rude Service Staff Complete waste of time, poor customer service and falsely informs customers- dont waste your time here. I have a nissan and my husband has a mazda. I Complete waste of time, poor customer service and falsely informs customers- dont waste your time here. I have a nissan and my husband has a mazda. I called on friday to schedule my 75,000 mile maintenance appointment and asked if they could do an oil change for my husbands mazda. The customer service rep. put me on hold, and then told me she confirmed with a service technician that they can do the Mazda's oil change so i can bring both cars in. I confirmed my appointment for both cars. On the day of our appointment at the service desk, before we can say anything, the sevice tech points to my husbands keys and says 'we cant do those' i explained i received confirmation from an Irvine Nissian customer rep. that they do and was told to bring in the car. The technician replied 'you received the wrong information. We dont do anything that's not nissan. I dont know who told you yes, but if my guys were asked, they would have said no' We proceeded to check in my nissan for maintenance. The technician pulls up my appointment & then says another tech is scheduled to help and leaves us waiting to be checked in. When the second technician gets to us, he asks for my name. I gave him my first and last name and explain what my appointment was for. He says he cant find me and asks if im Crystal. I said no, & then give him my name again and mentioned i made an appointment and the other tech had no problems finding my appointment in their system. He then asks if i had scheduled it under a different name. At that point, i told him nevermind and left, he did not attempt to try to keep the sale. This dealership is a mess. Complete waste of time, false information and poor customer service. More

Service Staff Ride & Dismissing / Customer Services Lies Rude service staff that gives you excuse after excuse, then pawns you off to another staff member, who is already busy with another customer when the Rude service staff that gives you excuse after excuse, then pawns you off to another staff member, who is already busy with another customer when the first guy is just sitting at his PC. They then can't find your appointment under your name after the first staff member found it without an issue. Phone customer service staff that puts you on hold to ask a question to someone else in another department, but in reality never does, then reports back with an answer that was a lie, which you rely on, then get a different answer when you arrive. If this is what you expect from your experience with a dealership, then Irvine Nissan is right up your alley. I won't ever be bringing our Nissan here again. I'd rather self service. Thanks for wasting our time guys! Phone support said they would work on my wife's Nissan and my Mazda despite obviously not being a Mazda dealership for simple oil changes. We get there and they can't find her appointment under her name and guy straight up refuses to bother checking with CS to see if they made an exception for me, which is what the phone agent told us. Told us if they needed the skyactiv filter, they would get it next door. Even called to confirm my appointment with my car year, make, and model. Place is a joke and does not care about the time of a customer. Avoid at all costs More